Alliant Credit Union
We set the standard for simple and rewarding digital banking.
Chicago, IL
Hybrid

Manager, Plastic Card Operations

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Start a Rewarding Career with Alliant

What will your day look like?

You will be responsible for managing and optimizing efficiency of Alliant’s debit/credit cards, various payment/surcharge free ATM networks, and overall leadership of daily operations within plastic card operations. Work involves partnering closely with credit and debit product owners to support the plastic card portfolio to obtain organization results related to priorities and targets. Resources to do the job require knowledge of Visa Operations Rules and Regulations, governmental regulations and solid knowledge of card services networks and processing relationships. General direction is received from the Director, Banking Operations

Responsibilities

Do you see yourself doing this?

 

Essential duties to be performed with or without reasonable accommodation

  • Accountable for the daily activities for the credit card operations group; ensure governance, performance and testing effectiveness for credit card operations and servicing
  • Serve as subject matter expert (SME) for programs and system used in plastic card operations and act as a resource for internal and external member problem resolution
  • Partner with debit and lending product managers to support bottom line revenue growth and end-to-end credit life cycle efficiency
  • Manage VISA Network standards to ensure Visa credit/debit card guidelines are maintained
  • Partner with support functions including Risk, Compliance, and Audit to drive compliance, identify and remediate issues, and close second and third line identified issues
  • Partner closely with Product Owners, Risk and Digital teams to find opportunities within current debit and credit strategies to optimize risk/reward trade-offs
  • Identify and execute on initiatives to improve effectiveness and increase operational efficiency
  • Serve as primary point of contact and ensure proper management/monitoring of outsourced vendors, maintaining compliance with applicable business regulations and requirements
  • Leverage facts and data to establish metrics and reporting capability to support overall vendor management
  • Recommend, design, and implement efficiency or improvement to existing processes, procedures, and/or systems
  • Establish and monitor service level expectations for all critical functions within scope of responsibility and lead direct reports to meet/exceed expectations and report results monthly
  • Manage Plastic Card Operations Business Continuity Plan
  • Identify and implement strategies to constantly improve the customer experience (both internal and external)
  • Maintain optimal staffing levels and ensure maximum performance per FTE
  • Actively participate in the annual budget process to ensure accurate and realistic forecasts as well as monthly monitoring to ensure adherence to budgeted line items
  • Ensure all team members possess a strong working knowledge of and adheres to all banking regulations and bank policies and procedures

 

Leadership and Performance Management Responsibilities

  • Translate operating plans into meaningful direction of projects, goals, priorities and activities; delivering on strategy through quality execution and best practice adaptation
  • Capture, analyze, and understand the internal environment, team dynamics, and talent capabilities to address organizational refinement, agility and growth
  • Champion Employee/Internal Customer Engagement, employee development and all cultural hallmarks through a strong leadership signature and a growing command of Alliant’s leadership competencies
  • Continually assess and provide discerning development, insightful coaching and talent utilization/optimization for direct reports
  • Apply High Performance Management practices in leading an engaged workforce in order to effectively leverage the full potential and talent of this function
  • Provide a structural and consistent approach to ensure that individual development plans are in place, performance management is consistent, performance management process is respected and followed, and coaching and feedback are provided on a regular and dynamic basis

 

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

 

Where permitted by applicable law, successful applicants to this position must either have received or be willing to receive the COVID-19 vaccination by date of hire to be considered (proof of vaccination is required), or be willing to submit a negative COVID-19 test result in advance of each visit to an Alliant facility.

Qualifications

What makes you a great fit?

You’ll be a great fit if in addition to the completion of a Bachelor’s Degree, with minimum 3 years prior leadership, and you have:

 

  • Experience in business administration with an emphasis in management, operational organization, finance, or other relevant discipline or experience, preferred
  • Minimum 5 years banking experience with expertise and knowledge of credit and debit bank operational functions and systems required
  • Superior operational organization and team building skills including the ability to develop relationships at all levels within the organization
  • Excellent oral and written communication skills
  • Excellent decision-making skills that demonstrate originality, flexibility, and resourcefulness while handling risk
  • Comprehensive knowledge of the credit and debit spaces in the areas where the credit union does business
  • Proficient in traditional bank products, services and channels within a credit union
  • Ability to make decisions independently while balancing the needs of a diverse partner community

 

When you’re happy, we’re happy!

As a thank you for joining our team, you’ll benefit from:

 

  • Competitive medical, dental, and free vision benefits
  • Competitive compensation plan
  • Contributions towards gym memberships
  • Generous PTO and banking holidays off
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What are Alliant Credit Union Perks + Benefits

Alliant Credit Union Benefits Overview

Alliant constantly works on improving its Employee Value Proposition. Our Human Capital Group team seeks ongoing employee feedback to continue to raise the bar on employee-focused benefits, making updates to the existing and adding new benefits every year.

Culture
Volunteer in local community
Alliant offers 8 hours of paid volunteer time benefit for all employees.
Partners with nonprofits
To execute on our mission of Bridging the Digital Divide, Alliant has partnered with PCs for People, Connected Nation, DiGiTunity and the National Digital Inclusion Alliance.
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Alliant provides employees with a flexible work schedule that includes Flexible start and end times.
Remote work program
Since the pandemic began, all non-essential job functions have been remote 100%.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Alliant provides our leaders and employees with unconscious bias, psychological safety and inclusive mindset training.
Diversity manifesto
Diversity employee resource groups
Alliant supports employee resource groups. At this time, employees created INCLUDE, a women's resource group and ALL, an LGBTQ+ employee resource group, and EMPOWER black employees' resource group.
Hiring practices that promote diversity
At Alliant, we ensure that we have a diverse candidate slate for every role for which we hire and that our interview panels are also diverse.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Alliant employees can contribute up to $2,750 annually to their Health Care FSA and $5,000 to their dependent care FSA.
Disability insurance
Company provides Short Term Disability benefit payable for up to 13 weeks as well as Long Term Disability insurance that covers 66.67% of your monthly earnings up to $10,000 monthly maximum payout.
Dental insurance
Preventive services covered at 100%, Basic services covered at 80%; Major restorative services covered at 50%; Orthodontics covered at 50%
Vision insurance
Alliant offers free vision benefits to its employees and their dependents. The vision benefits plan covers 100% for annual eye exams after a $10 copay and $150 for glasses and contacts.
Health insurance
Alliant provides a choice of two medical plans. If you elect a medical plan, you are automatically enrolled in an HSA where Alliant contributes funds to help you pay for your out-of-pocket expenses.
Life insurance
Basic Life insurance and Accidental Death & Dismemberment is equal to 1 times an employee's annual salary. Employees can also purchase Voluntary Life insurance for themselves and their dependents.
Pet insurance
Our pet insurance policy covers up to %90 of out of pocket expenses.
Wellness programs
With Alliant's wellness reimbursement program, each employee receives up to $35 per month (non-cumulative) to spend on wellness activities and discounted wellness services through ThrivePass.
Mental health benefits
Alliant employees get free access to ComPsych, Calm and myStrength apps and services.
Financial & Retirement
401(K)
Alliant offers a 401(k) plan administered through Fidelity where employees can contribute up to 60% of eligible compensation to the annual IRS limit.
401(K) matching
We match 100% of contributions up to the first 5% of an employee's annual gross pay. eligible salary. You will be 100% vested in these contributions right away.
Performance bonus
In the last years, Alliant’s bonus payouts were above 100%.
Charitable contribution matching
The Alliant Credit Union Foundation also matches employee donations made to non-religious, non-political 501(c)(3) organizations up to a total of $1,000 per person per calendar year.
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 6 weeks of parental leave for the primary and secondary caretakers.
Family medical leave
Employees who have been with the company for 12 months are eligible for up to 26 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Our employees receive between 21 and 31 days per year of paid time off based on years of service. Alliant also offers a Flexible Time Off (unlimited time off) policy for Sr. Managers and above.
Paid volunteer time
Our employees receive 8 hours per year of paid volunteer time.
Paid holidays
Office Perks
Commuter benefits
Employees can withhold up to $280 per month pre-tax for transit expenses and up to $280 per month pre-tax for parking expenses.
Company-sponsored outings
Alliant hosts between 4 and 6 major employee events in a year, including the Annual Volleyball Tournament, annual summer party and employee appreciation day celebration.
Free snacks and drinks
Currently, Alliant offers free snacks, free hot beverages and bottled water during the day, free lunch/food events on occasion and bi-weekly free fruit.
Some meals provided
Fitness stipend
Alliant reimburses its employees up to $35 per month for gym, health and fitness services and activities.
Professional Development Benefits
Job training & conferences
Alliant offers employees professional development opportunities like Annual individual budget for training, onsite training courses and the ability to attend job-related conferences and seminars.
Tuition reimbursement
We offer up to $5,250 annually for continuing education through our tuition reimbursement benefit.
Lunch and learns
Alliant hosts lunch and learn and hour with the leader meetings once per quarter, giving our employees to hear from our executive and senior leadership teams.
Promote from within
Continuing education stipend
We offer up to $5,250 annually for continuing education through our tuition reimbursement benefit.
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Alliant constantly works on improving its Employee Value Proposition. Currently, Alliant offers free snacks, free hot beverages and bottled water, free lunch/food events on occasion, personal concierge service, on-site package/mailing service, massage therapy, discounted ticket sales, car wash, dry cleaning, convenience store, vehicle maintenance, banking and a gym at our headquarters location.

Our company works hard to create a work environment that allows our employees to maintain a healthy work/life balance. We encourage our employees to take advantage of flexible hours and offer an option to work remotely. Alliant also offers a very generous PTO package, which starts new employees with 21 PTO days annualized in their first year of employment.

The well-being of our employees and their families translates to productivity and commitment to their jobs. That is why we constantly work on launching new benefits that will help them find the best medical care at the lowest cost and get the help they need with convenience and without unnecessary stress.

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