Manager, Plastic Card Operations
Start a Rewarding Career with Alliant
What will your day look like?
You will be responsible for managing and optimizing efficiency of Alliant’s debit/credit cards, various payment/surcharge free ATM networks, and overall leadership of daily operations within plastic card operations. Work involves partnering closely with credit and debit product owners to support the plastic card portfolio to obtain organization results related to priorities and targets. Resources to do the job require knowledge of Visa Operations Rules and Regulations, governmental regulations and solid knowledge of card services networks and processing relationships. General direction is received from the Director, Banking Operations
Responsibilities
Do you see yourself doing this?
Essential duties to be performed with or without reasonable accommodation
- Accountable for the daily activities for the credit card operations group; ensure governance, performance and testing effectiveness for credit card operations and servicing
- Serve as subject matter expert (SME) for programs and system used in plastic card operations and act as a resource for internal and external member problem resolution
- Partner with debit and lending product managers to support bottom line revenue growth and end-to-end credit life cycle efficiency
- Manage VISA Network standards to ensure Visa credit/debit card guidelines are maintained
- Partner with support functions including Risk, Compliance, and Audit to drive compliance, identify and remediate issues, and close second and third line identified issues
- Partner closely with Product Owners, Risk and Digital teams to find opportunities within current debit and credit strategies to optimize risk/reward trade-offs
- Identify and execute on initiatives to improve effectiveness and increase operational efficiency
- Serve as primary point of contact and ensure proper management/monitoring of outsourced vendors, maintaining compliance with applicable business regulations and requirements
- Leverage facts and data to establish metrics and reporting capability to support overall vendor management
- Recommend, design, and implement efficiency or improvement to existing processes, procedures, and/or systems
- Establish and monitor service level expectations for all critical functions within scope of responsibility and lead direct reports to meet/exceed expectations and report results monthly
- Manage Plastic Card Operations Business Continuity Plan
- Identify and implement strategies to constantly improve the customer experience (both internal and external)
- Maintain optimal staffing levels and ensure maximum performance per FTE
- Actively participate in the annual budget process to ensure accurate and realistic forecasts as well as monthly monitoring to ensure adherence to budgeted line items
- Ensure all team members possess a strong working knowledge of and adheres to all banking regulations and bank policies and procedures
Leadership and Performance Management Responsibilities
- Translate operating plans into meaningful direction of projects, goals, priorities and activities; delivering on strategy through quality execution and best practice adaptation
- Capture, analyze, and understand the internal environment, team dynamics, and talent capabilities to address organizational refinement, agility and growth
- Champion Employee/Internal Customer Engagement, employee development and all cultural hallmarks through a strong leadership signature and a growing command of Alliant’s leadership competencies
- Continually assess and provide discerning development, insightful coaching and talent utilization/optimization for direct reports
- Apply High Performance Management practices in leading an engaged workforce in order to effectively leverage the full potential and talent of this function
- Provide a structural and consistent approach to ensure that individual development plans are in place, performance management is consistent, performance management process is respected and followed, and coaching and feedback are provided on a regular and dynamic basis
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
Where permitted by applicable law, successful applicants to this position must either have received or be willing to receive the COVID-19 vaccination by date of hire to be considered (proof of vaccination is required), or be willing to submit a negative COVID-19 test result in advance of each visit to an Alliant facility.
Qualifications
What makes you a great fit?
You’ll be a great fit if in addition to the completion of a Bachelor’s Degree, with minimum 3 years prior leadership, and you have:
- Experience in business administration with an emphasis in management, operational organization, finance, or other relevant discipline or experience, preferred
- Minimum 5 years banking experience with expertise and knowledge of credit and debit bank operational functions and systems required
- Superior operational organization and team building skills including the ability to develop relationships at all levels within the organization
- Excellent oral and written communication skills
- Excellent decision-making skills that demonstrate originality, flexibility, and resourcefulness while handling risk
- Comprehensive knowledge of the credit and debit spaces in the areas where the credit union does business
- Proficient in traditional bank products, services and channels within a credit union
- Ability to make decisions independently while balancing the needs of a diverse partner community
When you’re happy, we’re happy!
As a thank you for joining our team, you’ll benefit from:
- Competitive medical, dental, and free vision benefits
- Competitive compensation plan
- Contributions towards gym memberships
- Generous PTO and banking holidays off