Maropost is a fully unified customer engagement platform, designed to provide a single solution for all areas of business—across marketing, commerce, service, clienteling, referral, and more. Connecting brands with their customers, Maropost unifies customer data to create unified customer experiences. We’re changing the way organizations operate through technology—breaking down divides between and within departments, so companies can truly understand and engage their customers. Headquartered in Toronto, Canada, Maropost is trusted by brands like DigitalMarketer, New York Post, Mercedes-Benz, SHOP.com, and Yext. Learn more at https://www.maropost.com/

As the Manager of Revenue Operations, you will contribute to the performance, strategy, and alignment of revenue operations in the company. This position is responsible for ensuring the operations and interactions of Marketing, Sales, and Customer Success departments are aligned with the larger company-wide strategy. You will lead to scale all of Maropost’s policies, processes, and systems relating to revenue generation including but not limited to sales compensation, productivity, and performance analytics. This role will help develop Maropost’s sales incentive programs, sales support, and sales reporting infrastructure. 

This is a highly visible position with strong cross-functional exposure. The role will interact heavily with Maropost’s leadership team and as a result will offer a unique opportunity to make meaningful contributions to an already successful team, while gaining a wealth of exposure to all aspects of Maropost’s rapidly scaling business.

You will ultimately lay the foundation for all revenue processes and policies at Maropost and play a vital role in rapidly scaling the business and growing revenue.

This is truly a career defining opportunity with an excellent team of employees, leaders, and investors.

 Responsibilities

-Management & Strategy. Formulating the overall go-to-market strategy and executing on the company vision. Help build revenue and profit models associated with promising product opportunities. Support the management team through relevant analyses to improve the performance of the sales and marketing teams.

-Process Optimization. Optimizing key marketing and sales processes. Build sales forecasts and operational plans and manage dashboards and reports. Analyzing our revenue operations and responsible for implementing new strategies that will optimize the team.

-Technology & Project Management. Implementing the right technologies and managing process workflows. Simplify problems and providing solutions to exec-level stakeholders, as well as executing projects all the way through the sales and marketing departments.

-Data & Analytics. Delivering the right data and translating them into actionable insights.

-Reporting. Create dashboards to monitor and communicate sales and marketing goals against target and guide the team to execute against shifting organizational priorities.

Requirements & Qualifications.

-6+ years plus of progressive experience in Revenue Operations in the technology industry, experience with SaaS, PaaS, or Cloud Infrastructure companies preferred.

-At least 2-5 years of sales compensation experience required, including use of automated incentive applications or platforms.

-At least 2-5 years of marketing and sales funnel modeling, including use of Pardot, SFDC, Excel, and other BI tools.

-Experience working for high-growth companies, you improve processes and make things happen at the same time.

-In-depth understanding of sales processes, sales reporting including sales forecasting, SFDC, territory planning, management and incentive compensation.

-In-depth understanding of lead lifecycle management, lead funnel reporting including conversion rates, Pardot, lead scoring, and lead flow optimization.

-In-depth working knowledge of lead and customer databases, lead data sources, and building, maintaining, and enhancing the data backbone for Maropost.

-You have a structured and solution-oriented working style to drive projects efficiently.

-You are a strong project manager, you can implement new ideas and ensure buy in from the executive level.

-You are a team player and love to collaborate with others.

-You have a strong understanding of how sales processes work and what levers can improve operations and drive revenue.

-You have great interpersonal skills and the ability to communicate across departments.

-Bachelor’s degree is required

Personal Attributes

-You are a willing and open collaborator with coworkers and actively seek to learn from and mentor others.

-You are hard driving, expect excellence, and enjoy celebrating wins with your colleagues.

-You have strong analytical skills and mindset regarding funnels, cohorts and business KPIs.

-Exceptional people skills, networking, and rapport building.

Character Traits

-Flexible. You are willing to adapt as situations change. You are comfortable with ambiguity and constant change.

-Strong bias for action. You hustle and can’t imagine leaving for tomorrow what could be done today.

-You are personally highly data-driven, and make sure your team understands the “why” behind “what” they are building as well as “how” they are going to measure to understand success.

-You possess a strong entrepreneurial spirit and have a passion for building from scratch.

-You are collaborative but can make quick and decisive decisions.

-You have a deep willingness to learn. Not everyone knows everything, and you are comfortable with that and willing to put the work in to acquire new skills as needed.