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Merchant Accounting Analyst

| Chicago

Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.

Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.

The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more! 

Check us out - Braintree on The Muse | LinkedIn | Glassdoor | Facebook | Twitter

Role Description:

Processing costs play a big role in payments and businesses of all sizes rely on Braintree to get them their money. Merchant Accounting Analysts help our customers make sense of the funds that we send them, down to the last penny. Your role will be to assist merchants by helping them understand the tools and reports we offer to make bookkeeping a snap, address concerns merchants may have about their pricing, and be the go-to person to answer any question related to, “where’s my money?”

Day in the Life:

  • Assist merchants with reconciliation using Braintree’s reporting tools (and your own Excel wizardry!) to understand payout calculations
  • Work with merchants and our Finance Teams to ensure pricing is advantageous to both the merchant and Braintree and PayPal
  • Work closely with our worldwide banking partners and internal Treasury team with issues related to pricing and/or reconciliation
  • Be the subject matter expert on interchange and fees
    Respond to inbound merchant emails and phone calls, fully answering merchant questions while anticipating additional needs

Beyond the day-to-day:

  • Help to continually improve both internal and external reconciliation guides and resources
  • Identify trends in processing costs to help merchants reduce their expenses and make the most out of their processing experience with Braintree
  • Offer insight as a stakeholder with our Reporting and Treasury Product teams to make enhancements to the merchant experience
  • Continuously find ways to help us make our internal processes more efficient
  • Collaborate with other internal teams to solve any issues we’ve never encountered before

Requirements:

  • Be someone who believes in Braintree’s Values of Ask Why, Care, A Lot, and Solve Together
  • Must be a self-starter, self-learner, and have unparallelled resourcefulness
  • Highly analytical and can work comfortably on data analysis in Excel, often pulling and manipulating raw data from various enterprise-level systems
  • Be someone who enjoys solving mathematical quandaries and deciphering puzzles
  • Care deeply about precision and getting to the right answer
  • Should feel brave leaping into the unknown and always be able to ask why
  • Be comfortable with consistent change - agility is key!
  • Be someone who loves swimming in solutions versus problems -- You should be someone who spends less time worrying about the problem and more time focusing on how to solve it, no matter how big or small.
  • Be comfortable working with merchants of all skill levels, whether they are experienced accountants or a brand new business owner
  • Experience in a role that puts you in direct contact with customers or clients
  • Possess infinite patience and a desire to turn angry customers into happy ones
  • Be a great writer with a keen eye for the nuances of the English language

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ClojureLanguages
    • RustLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • DropwizardFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • S3Databases

Location

222 Merchandise Mart Plaza, Chicago, IL 60654

An Insider's view of Braintree

What projects are you most excited about?

Braintree is committed to continual improvement in the areas of D&I. We do this by emphasizing our values of Ask Why, Care A Lot, and Solve Together, Ensuring D&I is an ongoing conversation at all levels of the company, offering company-wide D&I trainings, and supporting employee developed events.

Anna Johnson

Diversity & Inclusion Program Manager

How do you empower your team to be more creative?

Working on internal products, I have a direct feedback channel to my teammates, to help fix things when they aren't quite right. Seeing this multiplier effect in action, seeing how it unlocks my teammates to new productive ends, is extremely satisfying.

Andrew Harris

Software Engineer

What are Braintree Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
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