Operations Strategy Lead, SalaryTap
Growth with a Purpose
OppLoans is a rapidly growing Fintech company that helps credit-challenged consumers build a better financial path through accessible products and five-star customer service. As one of Chicago’s fastest-growing startups, we’ve made the Crain’s Business Chicago Fast 50 (#4 in 2019) and the Deloitte Technology Fast 500 (twice), and we’ve ranked in the top 10% of the Inc. 500 four years in a row!
OppLoans is a team of caring and inventive “Opptimists” with diverse perspectives and backgrounds. OppLoans employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We want people to be excited to come to work every morning and know they are a part of something great. That’s why we prize collaboration, collegiality, and letting the best ideas win the day.
What you get to do:
OppLoans is expanding our product offering and will scale our wage deducted, B2B2C installment loan offering in 2021. The business was founded with a deep commitment to providing best-in-class customer service and the SalaryTap product will be no exception. We are looking for an operations leader who is excited to build the operations of a new product from the ground up and provide customer service to a historically underserved customer segment. Reporting to the General Manager of SalaryTap, the Operations Strategy Lead will oversee every aspect of SalaryTap operations. You will use project management skills as you provide a best-in-class customer experience while also minimizing cost. Specifically, you will:
- Build operations strategy for new SalaryTap product in 2021 in close partnership with third-party vendor and internal operations teams
- Develop operations strategy for originations, servicing and collections that optimizes the customer experience, while minimizing fraud risk, compliance risk and operating cost
- Develop training materials and procedures in partnership with the OppLoans training team to empower field operations staff to provide best-in-class service
- Manage performance metrics including customer satisfaction metrics, calls per application/customer, and same day decision rate to promote clear assessment of operations quality and efficiency
- Identify operational areas ripe for automation, and prioritize work that maximizes both customer benefit and operational efficiency in partnership with the SalaryTap product manager
- Remote work friendly - work hours follow "central time zone" regardless of location
What you will bring to the team:
- 5+ years of operations and/or strategy experience
- Financial services/banking experience including an understanding of lending operations and compliance requirements
- Collaborative approach and operational experience achieving deliverables
- People management experience preferred, you will start as an individual contributor but will become a people manager role as product growth accelerates
- Passion for solving hard problems with a structured and data-driven approach
- Entrepreneurial spirit
Define your career at OppLoans
OppLoans is committed to providing an exceptional employee experience that allows you to define your career and purpose with us. New hire “Opptimists” go through orientation, shadow programs, a new hire lunch with our CEO, Jared Kaplan, and you can participate in different company culture events focused on diversity, equity, and inclusion. Our onboarding team has designed programs to make you feel welcome and part of our team during your first year and beyond.
- Define the Mission (days 1-30): You will understand our company mission, values, and vision, and how your role at OppLoans plays a part in that.
- Define your Goals (months 1-3): You will be able to understand your role expectations and identify goals with your manager and mentor(s) to fulfill those expectations.
- Define your Belonging (months 3-6): You will understand OppLoans’ culture and have opportunities to engage with and impact that culture. Employee-led communities and programs, like our wellness program Project Opptimism, are offered to help with community connection both virtually and in-person.
- Define your Journey (6 months - 1 year): You will feel confident in your abilities to execute in your role and know the next step you will take to develop your career.
Compensation and Benefits
OppLoans offers a 401(k) matching program and flexible paid vacation. Other benefits include medical benefits, including a free PPO medical option with BCBS, dental and vision coverage, and tuition reimbursement. To support your wellness, you receive a free gym membership at One Two Pru. To get you to and from work, you can participate in our pre-tax commuter benefits program with CTA and Metra, park your bike in the One Two Pru bike storage room, and take advantage of discounted Divvy memberships. Dress code is casual. Lunch is subsidized through Fooda and Sweetgreen, and healthy snacks and drinks are available all day at the office.
Our office is conveniently located in downtown Chicago with panoramic views of Millennium Park and Lake Michigan as well as rooftop access.
EEOC Statement:
We do not discriminate based on identity - race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged/sealed convictions, or any other legally recognized protected basis under federal, state, or local law.
OppLoans is committed to the full inclusion of all qualified individuals. As part of this commitment, OppLoans will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at [email protected].
Pursuant to the requirements of the California Consumer Privacy Act, OppLoans is providing the "OppLoans California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.opploans.com/careers/