SMS Assist Summary

At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. 

Recognized on Forbes’ Cloud 100 list, Deloitte’s Technology Fast 500, Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades. 

We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.

The Premier Account Billing Specialist supports Billing Leadership by processing all billing-related items for one or more specific high complexity client accounts. The position also serves as a direct point of contact for the client’s billing-related items.

Responsibilities

• Meets billing operational standards by applying billing information to customer-service standards, problem solving and identifying billing system improvements.
• Monitor/Process client specific credit, chargeback, and deposit work order requests in the ONE system.
• Monitor aging items included in specific work order status and on multiple billing platforms.
• Complete audits, reports and projects, as assigned, in a timely manner.
• Manage reports from ONE as well as additional Third Party sites as needed.
• Researching, developing, writing, and updating billing policies, procedures, methods, and guidelines – including responsibility for all client specific SOPs.
• Manages all client specific information, as it will relate to current billing processes – including maintaining all billing documentation and applicable billing matrices for assigned account(s).
• Enter billing invoices into company databases for assigned client(s).
• Client/Affiliate out-reach to communicate SMS standards/expectations.
• Possible assistance in relation to invoice pull / batching - daily or weekly for specific client.
• Maintain customer confidence and protect operations by keeping information confidential.
• Foster a positive team environment.
• No Travel Expected
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

• Customer Service - Advanced
• Verbal Communication - Advanced
• Written Communication - Advanced
• Teamwork - Advanced
• Relationships - Advanced
• Negotiation – Advanced
• Organizational Awareness - Advanced
• Learning Agility - Advanced
• Analysis - Advanced
• Problem Solving - Advanced
• Process Orientation - Advanced
• Prioritization - Advanced

Role Specific Skills

• Organization/Attention to Detail
• Thoroughness
• Confidentiality
• Accountability
• Analytic Skills
• Results-Driven
• Time Management
• Problem Solving
• Process Improvement
• Knowledge of word processing, database maintenance and a working knowledge of MS Excel.
• Must be detail oriented.
• Excellent verbal and written communication skills.
• Previous billing experience or management experience is a plus.
• Knowledge of SMS Assist client billing guidelines.

Qualifications

    Minimum Qualifications

• Bachelor’s degree.
• 3+ years of related experience.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law