Relationship Manager (Digital Payments)

| Chicago
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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description  

The Digital Payments Relationship Manager will assist in the development of new and existing partnerships throughout the digital enabler segment. These partners span the digital commerce experience, encompassing functions such as Payment Facilitation, IoT, SaaS, MaaS, and more. This segment bridges the gap between legacy payment experiences and new solution providers that solve critical business issues in verticals such as transportation, transit, micro-mobility, and in-vehicle payments. The role will primarily focus on Tier II and Tier III partner types. As a part of these efforts, the role will also manage projects that require qualification, identify and collaboration of outreach to the vastly growing new players in digital through managing reporting and insights. Other responsibilities include, but are not limited to: driving transaction volume growth and market-share improvement, and ensuring consistent implementation of Discover value-added products.

The Relationship Manager role is responsible for leading the acquiring, business development and client management efforts for enablement partners. He/she establishes relationships with enablement partners to maximize acceptance transaction volume growth and market-share, and ensures the implementation of company value added products. He/she also executes on strategic initiatives and marketing programs in support of broadening the acceptance footprint.

Responsibilities

  • Partner internally and externally to identify, develop and implement new business opportunities.
  • Ensure enablement partners accept network cards and that they include all appropriate company products in their offerings.
  • Present and execute marketing and promotional initiatives to increase transactions, grow market-share and improve merchant stated awareness, acceptance and product offerings.
  • Implement and support operational initiatives and ensure full compliance with Discover Network’s Change Release processes, compliance and business practices
  • Consult with other client facing teams within Discover to assist in supporting their client needs for mobile, digital and integrated payments
  • Partner with enablers to identify new business development opportunities
  • Provide coaching and guidance to team members
  • Ability to travel 20-30% of the time, including some overnight travel

Minimum Qualifications

At a minimum, here’s what we need from you:

  • Bachelor's Degree in Business, Marketing, Finance, or related field
  • 6+ years of experience in Sales/relationship management, business development, strategy, operations, project management or related
  • In lieu of a degree, 10+ years of experience in Sales/relationship management, business development, strategy, operations, project management or related

Preferred Qualifications

If we had our say, we’d also look for:

  • Master's Degree in Business, Marketing, Finance, or related field
  • 8+ years of experience in Sales/relationship management, business development, strategy, operations, project management or related
  • 4+ years of successful and proactive payments/FinTech industry sales/relationship management experience with focus on payments industry technology
  • 4+ experience in developing and executing marketing programs to foster growth in B2B and B2C engagements
  • Exceptional relationship management and consultative sales skills and proven experience building deep and influential relationships with key stakeholders, executive level clients and internal business partners.
  • Understanding of payments, knowledgeable about the acquiring industry and key business functions: planning, strategy, marketing, finance, operations, etc
  • Persuasive acumen and the ability to think “out of the box”
  • Passionate about growth and being a change agent throughout all of DGN
  • Ability to produce and deliver influential presentations (internal & external)
  • Project management, business analysis, interpersonal and communication skills.

#LI-BP1 #Remote

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Location

We're headquartered in the northwest suburbs of Chicago and have a downtown Chicago office known as “The 606.”

An Insider's view of Discover

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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