Revenue Operations Specialist at Kin + Carta

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Kin + Carta is looking for a Revenue Operations Specialist to partner with key leaders in building out all aspects of Revenue Operations to ensure that Kin + Carta continues to scale efficiently and effectively.  Through a combination of strategy, analysis, and process optimization, you will work intimately with our Demand, Consulting Services, and Operations teams to achieve revenue goals, deliver trust to our clients, and provide our executive management team with key insights.

The most successful people in this role have strong technology, analytics, business process, and project management skills. They start with why and then align people, process, and technology to strategic goals. They have experience with and enjoy building operational models and plans, analyzing large and complex data sets, and improving processes and tools.  Above all, they are a servant leader.  If this sounds like your interests and background - we cannot wait to meet you!

Responsibilities
  • Reporting directly to the Senior Manager of Revenue Operations, this person will work with sales and finance leadership to develop and administer the company’s worldwide sales forecast.
  • Track and manage the performance analysis/metrics of the sales organization using dashboards and reporting tools.
  • Assist in all facets of demand team operations, logistics, collateral curation, and all other execution activities.  

Technology

  • Implement, administer, and optimize our technology stack.  Strong project management and collaboration skills. 
  • Onboard sales, sales development, marketing and partnerships users.  
  • Participate in the evaluation and selection of tools to include CRM, marketing and sales automation, sales enablement, sales engagement, and data enrichment platforms.

Data Management

  • Monitor, enrich, and drive a high degree of data integrity across Salesforce CRM and connected platforms, ensuring that we make key business decisions with confidence.

Business Intelligence

  • Analyze the performance of the demand organization and initiatives using dashboards and reports in SFDC and other platforms. Use data to determine go-forward strategies for success and to influence behavior across the team.
  • Work directly with team leaders to achieve sales and business development goals by providing timely analytics including pipeline analysis, A/B experiment results, forecasting and results with periodic metrics/KPI reporting and insights
  • Orchestrate and facilitate weekly forecasts and pipeline reviews. Drive forecast accuracy and predictability against targets through improved sales processes, system enhancements and transparency with executive management.
  • Assist senior leadership in monthly reporting calendar and with analyses for strategic reviews.
Minimum Qualifications

We want all new hires to succeed in their roles at Kin + Carta. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Minimum Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

  • 3+ years of experience in revenue/sales operations with significant exposure to sales, marketing, and business development teams
  • 2+ years experience managing Salesforce and related marketing/sales automation technologies
Preferred Qualifications
  • Fluent in building out and administering enablement tools such as Salesforce and Active Campaign
  • Outstanding verbal, written and presentation skills
  • Project management experience & deadline management
  • Excellent analytical and problem-solving skills
  • Ability to exercise initiative to accomplish goals
  • Ability to work independently and make recommendations and decisions autonomously
  • Thrive in dynamic and complex environments with multiple stakeholders
  • Salesforce CRM administration certification is a plus
  • Professional services sales or marketing experience
  • Degree in Business, Marketing, Finance, or Communications
  • Because this role is part of a global team, there is a possibility of traveling to other Kin+Carta offices.  However, In response to the COVID-19 pandemic, travel is on hold for the foreseeable future. Once restrictions are lifted and it becomes safe to travel, this role could require up to 25% travel. The safety of our Kin is our utmost priority.
About Kin + Carta

Kin + Carta exists to make the world work better by delivering transformative digital growth for our clients. As a digital transformation firm, we apply creativity, data, and technology to help clients invent, market, and operate new digital products and services that turn prospects into customers, and customers into advocates. Kin + Carta seamlessly integrates the strategic consulting, software engineering, and marketing technology needed to help businesses 'Make It Happen'.

Consultants at Kin + Carta have the opportunity to: engage with the most cutting-edge emerging technologies, solve difficult problems for some of the world’s biggest companies, and work within a breadth of industries.

Kin + Carta is headquartered in Chicago and London with offices across four continents. Our culture and shared ways of working unite us globally, but it’s our diverse specialisms, our connections, and our courage that makes our firm a recognized best place to work.

We welcome our Kin to show up as their full selves every day. Because this is so important to us, Kin + Carta is proud to be an equal opportunity employer. To read further about our commitment to Inclusion, Diversity, Equity, and Awareness, check out our IDEA page on our website.

If you need accommodations at any point in the application or interview process, please let us know.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • Objective CLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • Google CloudFrameworks
    • AngularFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TableauAnalytics
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • MiroDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • SmartsheetManagement
    • TrelloManagement
    • RallyManagement
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • ZoomInfoLead Gen

Location

For those who love an office, our space in Chicago is in a great tech-focused building right by Ogilvie and Union Station in the West Loop.

An Insider's view of Kin + Carta

What are some social events your company does?

Kin + Carta celebrates holidays with our office in Argentina - our US offices have introduced Argentina to Halloween, and the Buenos Aires office introduced the US to “Friends Day” in July. We also have a book club, a board game club, football and a Bachelor fantasy draft, co-rec sports, wine tastings and happy hours to celebrate new hires.

Andrea

Client Lead

What does your typical day look like?

My days are pretty dynamic — I could be preparing to lead a workshop, working on a product roadmap, sitting with research on customer interviews, mentoring team members, etc. A few things are constant every day, though: I get to solve interesting problems, I get to be creative, and I get to work with amazing people.

Michelle

Global Chief of Staff

What makes someone successful on your team?

To me, what makes individuals on my team successful is a recognition that there is always something new to learn and always more room for growth. An open, honest desire to not only learn from your teammates' expertise, but also to share your own, is a huge part of what makes a teammate at Kin + Carta successful.

Reid

Technical Principal

What unique initiatives do you have that encourage innovation?

As a digital innovation firm, creativity is in our DNA. We hold an annual client summit to harness the creativity of our Kin. Employees self-organize around our R&D function, solving problems with emerging technologies to show off to our clients. Many of these ideas have gone on to help our clients better understand their end-user.

Kelly

CEO

What are Kin + Carta Perks + Benefits

Culture
Volunteer in local community
Annually we celebrate "Pay It FWD" — a day of volunteering where employees combine forces & give back!
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Our Diversity, Philanthropy, Wellness, and Social Committees can be joined by any member of our Kin who is interested in collaborating on events and making an impact upon our culture!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We offer quarterly "Overcoming Unconscious Bias" training, which creates a common language about bias and arms Kin with tactics to mitigate it across the firm.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Anyone at Kin + Carta can create an affinity group — a safe space for the group and its allies to celebrate and reflect on shared experiences, as well as advocate for positive change across the fir
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Kin + Carta's FSA offers that employees contribute to: Flexible Spending Account, Limited Purpose Spending Account, Dependent Care FSA, Transportation, & Parking.
Disability Insurance
We offer employer-paid STD & LTD. STD has a benefit amount of 60% of your weekly earnings up to $1,500 per week. LTD has a benefit amount of 60% of your monthly earnings up to $10,000 per month.
Dental Benefits
Kin + Carta offers national PPO & HMO coverage though Delta Dental. Both plans pay provides 100% preventative care (includes oral exams, cleanings, x-rays, and fluoride treatment).
Vision Benefits
We offer national vision coverage through VSP which provides 100% coverage for annual eye exams after a $10 copay, lenses covered after a $25 copay and frames and contact lenses are covered up to $130
Health Insurance Benefits
Kin + Carta offers a national PPO and two HDHP plans through BCBS. The HDHPs have an HSA with an employer contribution up to $1,000 per year.
Life Insurance
We offer company-paid AD&D and life insurance up to $50,000. Employees have the option to elect additional Life, Critical Illness, or Accident Insurance for themself, spouse or child.
Pet Insurance
Kin + Carta offers “My Pet Protection” insurance from Nationwide which helps you provide your pets with the best care possible by reimbursing you for vet bills.
Wellness Programs
From mindfulness walk weeks to Lunch & Learns, our Wellness Committee enables a workplace that encourages environmental and social support of a healthy lifestyle.
Onsite Gym
Team workouts
Mental Health Benefits
Kin + Carta offers company-paid Employee Assistance Program (EAP).
Retirement & Stock Options Benefits
401(K)
Kin + Carta offers traditional and Roth 401(k) through Mercer Wise Retirement.
401(K) Matching
Kin + Carta offers a 4% matching contribution that is immediately vested.
Performance Bonus
Kin + Carta offers a competitive incentive program that pays out annually.
Child Care & Parental Leave Benefits
Generous Parental Leave
Kin + Carta offers a 12-week company-paid maternity and paternity leave.
Flexible Work Schedule
Remote Work Program
Most of the positions available at Kin + Carta give our employees the opportunity to choose between working primarily from an office, completely virtually, or a hybrid split between the two.
Family Medical Leave
Kin + Carta offers unpaid Family and Medical Leave Act (FMLA).
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Our "Time Away from Work" policy gives employees unlimited PTO, empowering our Kin to take the time off they need.
Paid Volunteer Time
Employees can volunteer in their communities, using our unlimited PTO.
Paid Holidays
Paid Sick Days
Employees can take sick days, using our unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some of our favorites include our New Hire Happy Hours, our company-wide holiday party, our annual volunteer event (Pay It FWD), and team outings!
Game Room
Kin + Carta's game room is decked out with snacks, a ping pong table, Wii games, a shuffleboard, and board games for all employees to use when they need a break.
Stocked Kitchen
Our Office Experience team helps to ensure that we always have fruit, coffee (brewed & a fancy espresso machine!), tea, snacks available, and all of the flavored LaCroix that we can handle.
Some Meals Provided
We celebrate our employee's birthdays with a monthly breakfast or lunch that the whole company is able to attend.
Happy Hours
Company-wide happy hours, as well as team happy hours are common at Kin + Carta. The themes and locations differ, but they are always a good time!
Home Office Stipend for Remote Employees
Kin + Carta offers an annual reimbursement up to $300 for employees who are working virtually or hybrid.
Professional Development Benefits
Job Training & Conferences
We offer a wide range of internal training programs, as well as a training budget to pursue professional development.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
All Kin are assigned a People Leader who provides 1-to-1 support, career mentoring, and leadership advocacy.
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We have a variety of fun perks, but our favorites focus on our employee's development. We know that investing in employee growth is crucial to our success as a forward-thinking firm. All full-time employees have an annual training budget and unlimited PTO, which can be allocated to training. Employees will use this to take classes, buy materials, and go to conferences.

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