Title: Revenue Operations Specialist

Location: Chicago, IL 

About Us:

ShipBob’s mission is simple: provide world-class fulfillment to ecommerce sellers big and small.

With $60M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, and Hyde Park Venture Partners, we are ready for a new team member to help us reach the next level.

Role Description:

The Revenue Operations Specialist will be an essential asset to the revenue org and company as a whole. This individual will be responsible for driving operational efficiency, building processes, managing our tech stack and providing data/analysis to sales management and leadership. This person will work with every department in the company providing great visibility and opportunity for growth. We are looking for someone who can look at the big picture and develop scalable solutions to solve problems, while also getting your hands dirty and executing on those initiatives. This role will report to the Senior Manager of Revenue Operations.

About You:

At ShipBob, we’re looking for individuals who embody our core values:

• Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.

• Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.

• Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.

• Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.

 Responsibilities:

• Create and manage reports and dashboards in Salesforce

• Create and update fields, validation rules, workflow rules and page layouts in Salesforce

• Own Outreach. Create and update sequences, create triggers, create new custom fields and troubleshoot issues. Push for and monitor adoption by AE, implementation and merchant success teams.

• Manage sequence adherence tracking and work with managers on areas for improvement

• Identify and re-assign high quality, unworked/stale leads. Track ongoing activity of leads

• Be the front line for answering questions and troubleshooting issues with Salesforce and Outreach

• Perform ad-hoc analysis (transit analysis as well as internal business/operations analysis)

• Create training/documentation of new sales processes

• Work with marketing to optimize the process for inbound leads to sales and improve tracking/reporting

• Proactively evaluate current processes and make suggestions on how they can be improved

Requirements:

• Bachelor's degree in business, economic, or marketing, preferred

• 1-3 years of experience, preferred

• Strong understanding of Excel 

• Proficiency with Salesforce

• Self-starter: Ability to take instructions and run with a project under minimal oversight

• Analytical: Can extract insights from reports and dashboards (what is the data telling us)

• Collaborative: Loves working with other members of the company both inside and outside of the revenue org to accomplish initiatives

• Flexible: Able to juggle multiple responsibilities at once and efficiently prioritize based on timelines and impact of projects

Benefits:

• Medical, Dental & Vision 

• 401k Plan

• Competitive Salary 

• Stock Options

• Commuter Benefits

• Paid Maternity/Parental Leave Program

• Flexible Time Off Program

• Referral Bonus Program

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.