Senior User Researcher, Consumer Banking

| Chicago | Hybrid
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About the role

Put members first - that’s the User Research team’s north star. We’re seeking a Senior User Researcher that has at least 4-5 years of experience researching products that span the digital, physical, or service spaces to join our team of 20+ researchers. You’ll be working on our mobile banking products and the services that support it by uncovering people’s financial behaviors by collaborating with cross-functional stakeholders, specifically focused on our Consumer Banking experience team to understand people and their relationship with money. If you’ve ever wondered how digital, physical, and service products intersect with people and their financial lifestyle, the Chime User Research team might just be the best place for you.

For Colorado based roles: In accordance with applicable law, this role has an annual starting salary of $142,500 plus bonus, a competitive equity package, and benefits (see below). The actual pay may be higher depending on your location, skills, qualifications, and experience.

In this role, you can expect to

  • Conduct thoughtful research on company strategy, products, and services to help our growing base of members with their financial health
  • Work collaboratively with stakeholders from Product, Design, Marketing, and Analytics to understand our members and unearth problems we should be focused on
  • Develop mixed method research studies that include the stakeholders in every step of the process from study concept to insight delivery
  • Produce research artifacts that are human-readable and concise to inform what we’re learning about members
  • Act as a champion for high caliber user advocacy throughout Chime and champion our members first in all decisions

To thrive in this role, you have

  • Will have 4-5+ years of user research experience for consumer products that have digital and physical experiences
  • Quickly and independently designed research studies that have positively influenced user needs and business metrics
  • Conducted collaborative research methods and shown a willingness to never settle for research reports
  • A natural curiosity for people and what makes them tick
  • Demonstrated excellent communication and collaboration skills
  • Experience conducting various research methodologies such as survey writing, survey analysis, user interviews, usability testing, journey mapping, and field studies.
  • Experience working in a startup environment (high growth startups a strong plus)

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances. 

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We’ve built one of the most experienced leadership teams in Fintech and were recently valued at over $25.5B. We’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others.

What we offer

  • đź’° Competitive salary based on experience
  • ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
  • 📝  Quarterly stipend to spruce up your home office 
  • 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
  • 🖥  Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
  • 💚  A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 

#LI-remote #LI-TP1

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Location

333 N. Green Street, Chicago, IL 60607

An Insider's view of Chime

How would you describe the company’s work-life balance?

Chime understands that when they hire someone, they support the whole person, which means fantastic perks to help balance work and life, like talking to a professional career coach or a financial planner, family planning, legal services, and more.

Mike

Senior People Partner

How does the company support your career growth?

Developing internal talent is a major component of Chime’s culture, and it’s allowed me the flexibility to define my career path and shift from Talent to People Ops. Chimers are given an annual stipend for professional development, and there are company-led programs for goal setting and internal mobility – all of which supported my career growth.

Mary

People Operations Specialist

What’s the vibe like in the office?

The vibe at the office can be described in three words: A good time. The mix of food pop-up events, meaningful developmental talks, and a ping pong tournament here and there make people come together driving a sense of purpose and belonging that I've only experienced at Chime.

Maurizio

Fraud Investigator

What are Chime Perks + Benefits

Chime Benefits Overview

Our benefits philosophy is guided by supporting Chimers’ wellbeing in four key areas - physical, emotional, financial, and social. This encompasses everything from physical and mental health services for you and your family to a matching 401k plan with access to financial advisors and legal advice. We team up to offer inclusive events where Chimers can connect and grow, thoughtfully choose food vendors and office accommodations (including a flexible work model), and schedule company-wide Take Care of Yourself Days that give all Chimers at least one extra paid day off each month. We continuously add and enhance these benefits year-round.

Culture
Volunteer in local community
Chimers volunteer their time, talent, and energy to support causes they care about using our volunteer portal. Activities are also organized through our Chimer Resource Group Program.
Partners with nonprofits
Chime supports nonprofits year-round, focusing on financial literacy, economic empowerment, social justice, and disaster relief. Chimer Resource Groups also partner with nonprofits that matter to them
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
We partner with ReadySet for company-wide equity training, with a focus on allyship and anti-racism.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
CRGs (Chimer Resource Groups) include AfroChime, PacifiChime, Chimigos, ChimeHers, Chimmigrants, OutChime, and DiversiChime. Chimers are compensated for their work as leads of these CRGs!
Hiring practices that promote diversity
Recruiting team members and hiring managers complete training on inclusive hiring practices with ModelExpand.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Chime employees can contribute annually to their FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Join Chimers in a daily plank challenge! Chimers also ride together on Peloton and have Slack channels to coordinate rides and other workouts.
Mental health benefits
Chime is partnering with ModernHealth to provide Chimers with mental and behavioral health resources.
Financial & Retirement
401(K)
401(K) matching
Company equity
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
We provide up to 16 weeks of parental leave for the primary caretaker. Chime also provides 16 weeks of leave for the secondary caretaker.
Family medical leave
Adoption Assistance
Chime offers both adoption and fertility assistance through Maven, reimbursing Chimers up to $10k each year.
Restricted work hours
Almost every month, Chime provides Chimers with a day off to take care of themselves.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Home-office stipend for remote employees
$500 when you initially start with Chime, and $250 per quarter after.
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available

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