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Ensure Echo's Financial Operations excellence through accurate and timely management of carrier invoice resolution and client billing. Drive profitability by identifying automation opportunities and protecting gross profit on transactional shipments.
- Work directly with Account Teams / Sales Rep, Clients, shipper, and/or receiver to verify carrier invoice charges
- Investigate and dispute carrier invoices with carriers
- Manually review carrier invoices
- Resolve and approve carrier invoice discrepancies by adjusting load-level cost
- Adjust and approve client invoices by adjusting load-level revenue
- Identify opportunities for CIR Automation
- Investigate carrer invoices not associated with an Optimizer load to identify proper billing party
- Conduct root cause analysis and trend indentification
- Monitor profitability for accounts supported
- Identify client specific pricing issues, escalate to AP and Pricing for resolution