This is an entry level position designed to identify potential threats and risks with existing and prospective clients, as well as support Paylocity’s additional banking processes.

What You'll Be Doing:

• Responsible for processing and uploading daily ACH files, and verifying that all files were successfully transmitted and accepted by each bank.
• Assist with troubleshooting any issues that may arise in the ACH transmission process with the related bank and Paylocity’s development team to ensure effective resolution.
• Interact with personnel from various banking institutions and internal departments to resolve issues in regards to transaction settlements.
• Apply sound decision-making techniques and exhibit necessary follow up with internal and external partners related to ACH files.
• Maintain current knowledge of ACH rules and standard controls.
• Performs daily Processing Audits and necessary follow up actions.
• Adhere to operational controls, including applicable laws, rules and regulations impacting ACH services and policies.
• Respond to client and service requests via emails, calls or cases for various banking inquiries including copies of checks, tracer requests, and stop payments.
• Assist Team Lead with various adhoc projects, risk mitigation tasks, and process improvements.

What You Bring: 

• Bachelor’s degree preferred or equivalent banking operations experience (1-3 years).
• Experience handling ACH file transmission a plus.
• Basic understanding of NACHA rules.
• Payroll Service Bureau Experience a plus.
• Basic level experience with Microsoft Excel, Word, and Outlook.
• Experience supporting high call & email volume of along with other duties.
• Maintain confidential client and bank information in a responsible and secure manner.
• Ability to work daily 10am-8pm CST.
• Ability to work fully remotely from home. #SH