Director of Enterprise Customer Delivery

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they can truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Director of Enterprise Customer Delivery (Internally titled "Head of Project Operations, Americas")

Adyen is looking for an experienced Director of Enterprise Customer Delivery to lead our 25+ person organization across North America and LATAM. The Project Operations Managers focus primarily on the delivery and execution of complex global rollouts for our customers and ensure they go live with the Adyen solution most quickly and sustainably possible.

What you'll do

• Lead and expand a team of experienced customer project professionals focusing on different product and solution disciplines across North America and LATAM.
• As a professional services leadership team member, you will be responsible for the regional strategy, growth, and execution of the Project Operations team and contribute to the overall strategy and success of the North America and LATAM regions.
• Work with and influence strategic stakeholders to improve merchant experience, operations efficiency, and product delivery.
• Be an executive partner to the senior leadership of our merchants.
• You will work collaboratively with cross-functional teams to build and expand highly effective and motivated Project Operations teams, build and expand better product delivery, and create an environment for continuous improvement.
• Develop, articulate, and execute a clear strategy for the team (also influence globally), in alignment with the company's overall business goals and market trends, to continuously evolve and improve how we work.

Who you are

• An experienced, entrepreneurial and strategic leader with a proven track record of success in driving continuous improvement, innovation, and results in an environment of rapid growth.
• You will be able to drive executive-level relationships with clients and other external stakeholders while forging excellent working relationships with internal stakeholders, establishing yourself as an integral part of the commercial success.
• You're able to liaise with product leadership and influence the product strategy and part of ongoing feedback practices.
• You're an excellent communicator with strong interpersonal skills. You can manage senior stakeholders and connect and collaborate seamlessly with a global, multi-cultural team working across time zones.
• You are a strong people leader with the ability to inspire, lead, and grow high-performing teams and their leaders.
• You have a proven track record of managing change and growing organizations at scale.
• You're a strategic thinker who can spot operational and commercial opportunities to drive customer value and scalable improvements.
• You have at least 5 years of people management experience (preferably experience managing manager of managers and across timezones)
• A strong reputation for "getting things done", an entrepreneurial mindset that drives accountability for oneself and others.

The annual base salary range for this role is $210,000 to $280,000 plus RSU's; to learn more about our compensation philosophy, please click here. 

This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Our Diversity, Equity and Inclusion commitments 

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does it sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?  

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.