The Lead of Benefit Operations will contribute to the on-going strategy, analysis, administration, complex issue resolution and communication of Affirm’s benefit plans and programs including vacation, holiday, time off, sick pay, unemployment, retirement plans, disability, flexible spending, service awards, group health/medical/dental coverage, vendor management, wellness and health education initiatives, and life insurance.

What You’ll Do

The Lead of Benefit Operations administers and communicates the company's benefits program in regards to plan options, policy features, enrollment and other requirements. This person will be responsible for surveying market data in order to determine the company’s competitive position in employee benefits. The Lead of Benefit Operations may assist in planning, developing, and redesigning company benefits programs and analyzing benefit costs. You may be involved with communication and implementation of wellness and health education initiatives. This person will be responsible for ensuring company compliance with federal and state laws.

• A seasoned, experienced professional with a full understanding of benefits
• Ability to resolve a wide range of issues in creative ways
• Use professional concepts and company objectives to resolve complex issues in creative and effective ways
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Networks with other benefits and rewards professionals
• Proven ability to design, implement and administer benefit policies and programs
• Assist with benefits training and communications
• Own the annual open enrollment cycle
• Ensure the reliability, accuracy and security of benefits data used for reporting and analysis purposes

What We Look For

• 5+ years of experience in benefits
• Strong team orientation with collaborative style; ability to work effectively across internal teams, communicating clearly and comprehensively to meet project deadlines

• Leads with strong judgement and integrity in approaching their work; able to maturely handle sensitive and confidential information
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Highly effective verbal and written communications skills
; able to distill complex concepts/information to employees and Senior Leaders in a digestible manner
• Highly organized with the ability to manage multiple high, and potentially shifting, priorities in a fast-paced environment
• Attention to detail, strong sense of responsibility and the ability to work both independently and collaboratively

• Strong customer service background

• Knowledge of regulatory requirements and the ability to establish and maintain compliance of all plans and programs

Location

We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. and Canada (with the exception of Quebec). Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.

Please note that visa sponsorship is not available for this position.