Chief People Officer at Fetch Rewards

| Chicago
!Sorry, this job was removed at 11:18 a.m. (CST) on Wednesday, March 11, 2020
Send resume to [email protected] with "Built In" in the subject line.
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Our company is made of People from all walks of life, and the People are what matter. We at Fetch believe that diverse and inclusive teams make our company better. Teams with individuals that bring different perspectives to challenges are more innovative, collaborative, and create better solutions. To that end, we're striving to build a workplace that actively embraces a diversity of people, ideas, talents and experiences.

We’re seeking an experienced executive to join the leadership team to help scale our fast-growing organization while continuing to build a world class people organization.

The Chief People Officer will own all areas of People Ops, including Talent Acquisition, Diversity and Inclusion, Organizational Development, Talent Management, Total Rewards, Training and Development, Employee Relations, and will also be responsible for Office Operations and Facilities. This role will be part of the executive team and report into the COO.

We’re looking for a strategic people leader who has experience scaling and building a world class culture and organization. The ideal candidate will bring experience as an innovative and thoughtful business leader with a fast-growth company and will oversee and scale a progressive human resources organization that is responsive to its employees and enables their success and will champion a work environment that promotes inclusion, diversity, trust, transparency, and accountability and advances a culture of innovation. You will be responsible for bringing this vision to life by creating the conditions that allow all our team members to thrive.


Professional Qualifications

  • A strategic, hands-on leader who has successfully built and lead a high performing People Ops organization, with a track record of creating a team that helps scale the company from early stage startup to growth company
  • Experience with building company culture where employees are inspired by and proud of, and evidence of having helped create and maintain that culture
  • Build and lead the talent management strategy at an enterprise level in a technology forward company.
  • Experience scaling a company from 100 to 300+ employees
  • Experience designing frameworks and systems (HRMS, talent management, etc.) that meet the needs of a rapidly changing and growing company
  • Has been a member of a senior executive team and effectively served as a trusted advisor and partner to leaders at all levels as they build, align, energize, and retain their high performing organizations
  • Possess a strong business acumen and understanding for how HR drives and contributes to business performance.
  • Experience helping employees and managers develop by providing learning experiences, mentorship, and guidance



Personal Characteristics

  • Natural leader, mentor and engaged team player with strong interpersonal and relationship-building skills at all levels
  • Possesses an entrepreneurial spirit, eager to try new things and be innovative
  • A collaborative work style and a roll-up your sleeves attitude; deep sense of personal ownership
  • Able to successfully manage competing priorities and responsibilities, and help the team do the same. Flexible and calm under pressure
  • Inspires a culture of execution, collaboration, accountability, positivity, and fun
  • Highest ethical standards, integrity, authenticity, credibility, and character
  • Professional demeanor and presents with persuasiveness and confidence, both internally and externally
  • Demonstrated appreciation of people with different backgrounds and points of view and creates an inclusive environment
  • Straightforward and personally secure. Able and willing to give, seek and receive feedback constructively
  • Structured thinker with high IQ and emotional intelligence




  • Lead and inspire our People Operations department with a focus on fairness, consistency, integrity, diversity, equity, and inclusion stretching across the organization.
  • Act as an effective change agent and internal communications expert that ensures positive employee experience during all transformational initiatives.
  • Build and maintain strong partnerships with internal stakeholders.
  • Provide advice and guidance to all employees on the interpretation and administration of HR policies and best practices.
  • Establish a talent management system using a cultural framework that ties together our values, core competencies, employee development and career progression.
  • Monitor and analyze trends in key employment metrics and develop recommendations accordingly.
  • Own total rewards strategy and implementation, i.e., compensation philosophy, market analysis, benefits, and HRIS.
  • Implement company-wide workforce planning.
  • Partner with senior leadership and the company’s Recruiting Team to solidify and advance talent acquisition strategy.
  • Refine and build upon existing onboarding experience to decrease new employee ramp-up time and increase employee engagement.
  • Evolve and improve performance measurement, review processes, employee survey processes and goal-setting practices.
  • Manage all aspects of an HR budget, including facilities, vendors, travel/expenses, and administrative support.
  • Build strong connections and communication lines among employees across all office locations.



What we’re looking for in this role

  • 8-10+ years of human resource operations management experience in tech forward, high growth, fast-paced progressive environments.
  • Bachelor’s degree in human resources, industrial and organizational psychology or a related field.
  • Knowledge of relevant local/state/federal/provincial employment laws.
  • Proven leadership in building, managing, and coaching a Human Resources team to high performance; strong background in management and organizational effectiveness.
  • Experience managing exempt and nonexempt employees.
  • Superb communication skills across all mediums - specifically in written communications, presentations, and in both verbal and nonverbal interpersonal communications.
  • Knowledge and experience handling/supporting sponsorships and work visas.
  • US work authorization
  • Comfortable working in a fast-moving, high performance, and quickly growing organizations where priorities and responsibilities change regularly.
  • A passion for celebration, bringing joy to others, and not just having a good time, but being the person behind it.



Why join our team?

  • The opportunity to be part of a growing tech startup focused on solving interesting and meaningful problems, invested in internal promotion, and committed to fostering a diverse, equal and inclusive workplace.
  • Competitive benefits, including unlimited PTO, 401K match with immediate vesting, health, dental, and vision benefits, paid parental leave, commuter benefits, and equity in the #68 fastest company in the Inc.5000


Fetch Rewards embraces the individuality of our employees and we celebrate each other's differences. Our products, services, and culture benefit from and thrive on the unique perspectives brought by each person in our community. We're proud to be an equal opportunity workplace, and we are committed to equal employment opportunity regardless of race, age, sex, color, ancestry, religion, national origin, sexual orientation, gender identity, citizenship, marital status, disability, or Veteran status.

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Send resume to [email protected] with "Built In" in the subject line.
Apply now

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • RUSTLanguages
    • jQueryLibraries
    • ReactLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MemcachedDatabases
    • MongoDBDatabases
    • RedisDatabases


Our neighborhood is located near River North where all of the fantastic restaurants, bars and shops are located.

What are Fetch Rewards Perks + Benefits

Fetch Rewards Benefits Overview

Medical, Dental and Vision that provides coverage from day 1.
Paid PTO plus additional personal days.
Matching 401K plan.
Pet friendly office.

Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Our dental plan covers $1,000 of expenses.
Vision Benefits
The vision benefits plan covers 77% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Acme's health insurance policy covers up to 77% of out of pocket expenses.
Life Insurance
Life insurance is equal to 1.5 times an employee's annual salary.
Retirement & Stock Options Benefits
We match 25% on the first 5% you contribute.
Company Equity
Equity is available for most positions at Fetch Rewards!
Performance Bonus
Performance Bonus is based on individual productivity within the organization.
Child Care & Parental Leave Benefits
Flexible Work Schedule
We provide employees flexible schedules based on the functions of the business.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
We provide a pre tax program.
Company Outings
We host an annual holiday party and summer event!
Stocked Kitchen
We provide healthy snack options.
Pet Friendly
Pet policy is dog friendly daily, Occasional bring your pet to work days.
Relocation Assistance
We offer relocation assistance if needed.
Professional Development Benefits
Job Training & Conferences
Fetch Rewards offers employees professional development opportunities.
Lunch and learns
Fetch Rewards hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
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Send resume to [email protected] with "Built In" in the subject line.
Apply now
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