The COVID-19 Status Updaters (CSU) play an essential role in ensuring our robust inventory of searchable service information is updated and available during the pandemic. CSUs review the websites of organizations in the communities we support for Coronavirus-related updates and then call the organization to confirm their COVID Status (Delivery, Pickup, Phone/Virtual, Services Unavailable, Unable to Verify) based on the information they are able to collect. Qualifying CSUs will demonstrate acute attention to detail, a willingness to problem-solve, a positive attitude, excellent communication (written and verbal) skills, and the ability to work remotely as a member of a diverse team.

Responsibilities:

• Quickly build an excellent working knowledge of NowPow’s 26 Vital Emergency Resource Service Types (VERST) and SLS technology
• Communicate with community organizations to confirm and verify profile information via telephone while following specific protocols on content and style
• Carefully read and edit descriptions of services such as food pantries, shelters, etc., as needed
• Meet and maintain daily status check quotas
• Take part in weekly department and team meetings related to process and product improvement
• Additional tasks as needed

Note: This is a temporary position.

Requirements

Qualifications:

• Access to laptop and secure Wi-Fi, required
• Completion of online personality trait assessment required
• Candidates must be detail oriented; experience with data entry strongly preferred
• Ability to write syntactically and grammatically correct sentences is required
• Advanced experience working with Microsoft Word, Outlook (and/or Google equivalents) and basic internet navigation and electronic communication skills required
• Prior experience with telephone interviewing/surveying greatly preferred
• Flexibility and ability to adapt to frequent procedural changes