Director HRBP at CSG

| Chicago
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CSG is looking for a Director, Human Resources to serve as an advisor and partner to our Technology and Product (TAP) team. This position may be based in either Omaha or Chicago. The Director, HR will work closely with TAP leadership to apply experience in a broad range of HR areas toward the goal of enhancing organizational effectiveness, leadership impact and employee satisfaction. This individual must be accessible and responsive to our management and employees, be passionate about employee growth and development and be the type of individual who is self-motivated, driven and enjoys rolling up their sleeves up in a demanding and fast-paced environment.


About the job


At CSG, our HR mission is to cultivate a rewarding and positive culture that draws the very best employees, develops and retains them.  We work as strategic assets for our leaders, offering insights gained from deep experience in human behavior and organizational dynamics.  We understand the businesses we serve and can speak the language.  We know that we exist to help CSG achieve its objectives through everything people-related.


This role is critical for our continued success.  Our TAP organization conceives of and builds new technologies and products that serve our customers. This work requires innovation, agility and resilience.  And our HR Director for TAP similarly needs to demonstrate these qualities to deliver value. 


About the person


The ideal candidate for this role will have significant experience in:  organizational design, succession planning, performance management, diversity and inclusion, business consulting, compensation and rewards, recognition programs, culture development, employee engagement, leadership coaching, talent management, conflict resolution, data analysis, and employee relations. 


They will possess strong influence and collaboration skills, working closely and building consensus with their HR peers across COE’s and global locations, as well as business leaders and employees.  This person will not only be comfortable challenging the status quo, but will thrive on it.  They will have a passion for creative problem-solving, modernizing and upgrading how we do HR and creating a phenomenal employee experience.  Additionally, they will be adept at balancing business needs and employee advocacy, understanding one cannot be compromised for the other. 


This individual must be able to develop powerful, trusted relationships at all levels, engage in a humble and authentic way, and demonstrate genuine rapport with employees and leadership.  They must serve as a visible, involved and engaged leader to employees throughout the organization.  They have to be masterful at feedback and communications, knowing when to yield and when to push back, when to listen and when to speak, when to be influenced and when to stand firm.  As an HR leader, this person unequivocally upholds our CSG culture and values. 


The Director, HR must be highly organized and detail-oriented, following up with a sense of urgency and tracking progress against initiatives.  He or she must have demonstrated analytical and problem-solving skills, with an ability to analyze data, understand trends and develop recommendations for action based on the analysis. 


Finally, our HR Director must be a team player with strong interpersonal skills including diplomacy, conscientiousness, flexibility, dependability, and a good sense of humor.


Key Responsibilities of the Job:

  • Build relationships with business leaders to offer thought leadership on organizational and people-related strategy and execution. 
  • Manage the team responsible for delivering HR services and support to the Technology organization globally.
  • Translate business unit strategies into people strategies; direct HR team in the execution of efforts to operationalize strategic vision.  Ensures all Human Capital efforts and programs are in support of business initiatives.
  • Implement HR plans and programs that support CSG’s strategic vision and business objectives.
  • Clear out or improve systems and programs that are not adding value, but are impeding greater organizational success.
  • Serve as key manager of integration efforts in M & A efforts, performing analysis, developing plans for effective culture assimilation and evaluating and executing on appropriate workforce alignments.
  • Play an active and integral part in the company’s employment branding, culture and engagement efforts; driving change and evolving the company’s performance-oriented culture, including interpreting engagement results and translating into actions.
  • Promotes a culture of accountability and excellence.
  • Proactively partner and collaborate with internal HR colleagues (regional and global) to ensure the effective delivery of all business programs, processes and communications.
  • Guide talent management program activities for the TAP organization.  Facilitate and/or partner with COE’s in driving career models, and shaping employee development and learning.
  • Develop plans to enhance organizational capability through team structures, business processes, or other organizational development means.
  • Balance and effectively deliver against multiple priorities.  Understand what is most important, commit appropriately and then ensure results are provided in a timely way.

Preferred qualifications:

  • MA/MS or MBA degree, or Bachelor’s degree with equivalent work experience.
  • 10 – 15 years working in HR, preferably in a variety of functions, including HRBP.
  • Minimum of 5 years’ experience directly supporting technology organizations and leaders, including engineers.
  • Significant experience working as an HR Business Partner for a C-Level leader.
  • Track record of success working in a complex and highly matrix organization, demonstrating influence and collaboration skills.
  • Excellent communications skills, oral and written.
  • Ability to develop and execute HR programs and strategies with ingenuity, creativity, and innovation.
  • A high degree of personal integrity and maturity including the ability to manage sensitive and confidential information.
  • Strong organizational skills and the ability to manage multiple processes and priorities at once.
  • Strong experience with coaching and developing employees and managers.
  • Exceptional analytical abilities including utilizing data and metrics.
  • Deep experience with HR systems including implementing, maintaining and optimizing; experience with Workday a plus.

At CSG, we celebrate, support and thrive on individual differences, for the benefit of our employees and our customers.We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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An Insider's view of CSG

How would you describe the company’s work-life balance?

"I love the flexibility CSG offers. They focus on getting the work done and being available to meet business needs. I am able to take the time I need to spend with my family and juggle their many needs. "

Current Employee - via Glassdoor

Senior Accountant

How do you collaborate with other teams in the company?

"People from different teams and with different titles are cooperative and responsive in trying to solve issues."

Current employee - via Glassdoor

Technical Writer

How has your career grown since starting at the company?

"Good definition of accountability and open / encouraged around empowerment. Received two professional training opportunities (certification) quickly and welcomed and embraced by my team as well as those around me. Good networking opportunities to get to know others and build relationships."

Current Employee - via Glassdoor


What are CSG Perks + Benefits

CSG Benefits Overview

Your benefits, your life, your choice. Our benefits offerings are designed and developed especially for you and your family. CSG provides a comprehensive selection to support your good health and well-being. More importantly, we hope they add value to your life. CSG International is proud to offer employee-focused benefit plan options that are robust in design and support a wide spectrum of employee well-being and health care needs. Plan pricing is market-competitive and in line with industry peers. As U.S. companies face the need to more aggressively control health care costs, CSG maintains an employee-focused strategy. We consistently aim to further maximize your savings through specialty programs, Health (telemedicine,) vendor partnerships and carrier-sponsored enhancements.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CSG makes a $400-$1,200 contribution to your account depending on your family status (single, married, married with kids).
Disability Insurance
CSG pays for a 100% short-term disability plan and an up to 50% of your salary AD&D plan. We also offer long-term disability and supplemental AD&D plans.
Dental Benefits
Our metlife dental plan has 100% coverage on Preventive care, 80% of negotiated fees on services such as fillings, crowns, and bridges and a $1500 lifetime Orthodontia benefit for children under 19.
Vision Benefits
Our Vision Service Plan allows you and your family to save on vision exams, glasses & contacts. Vision exams are covered at 100%, with $20 lenses and an $160-$220 allowance toward frames and contacts.
Health Insurance Benefits
We offers 4 United Healthcare plans, HSAs, CVS/caremark​ prescription coverage, and FSAs. 24/7 counseling & health services, virtual doctors and nurses, and health apps are also provided
Life Insurance
Our UNUM basic life insurance plan is paid by CSG and is equal to one times your annual base salary. We also offer supplemental and dependent plants as well.
Wellness Programs
We also offer programs like 24/7 United Healthcare Health coaching, stop smoking classes, Virtual Visits by Doctor on Demand or Amwell, and 4 mobile health apps to our employees.
Onsite Gym
CSG's new Chicago office building provides an on-site gym.
Retirement & Stock Options Benefits
Our Fidelity plans allow you to choose your fund and have Fidelity fully manage, partially manage or not manage your plan at all. We also offer post-tax Roth options.
401(K) Matching
CSG will match up to 5% of your eligible earnings in your Fidelity 401(k). If you have between 5-9 years at CSG, the company will contribute another 1.0% of eligible earnings and 2.5% for 10+ years.
Employee Stock Purchase Plan
The ESPP provides eligible employees the option to purchase shares through payroll deduction at a 15% discount off fair market value as of the last day of the month.
Performance Bonus
CSG managers have the ability to offer yearly performance bonuses and spot bonuses to hard-working employees who are going above and beyond. We also offer trips, hard-goods and other incentives.
Child Care & Parental Leave Benefits
Generous Parental Leave
CSG offers up to 16 weeks of paid maternity leave (maternity + bonding), and 6 weeks of paid bonding leave for spouses/partners, birth mothers and adopting parents.
Flexible Work Schedule
We know everyone's life situation varies. Our employees have the ability to dictate how, when, where they work, as long as it does not interfere with their team, their work, or the business.
Remote Work Program
Every position is varies, but CSG's flexible work schedule has the option to work from home when needed. Some employees choose to work remote a few days a week, while others do so fulltime.
Family Medical Leave
LOA eligibility is based on various factors including number of hours worked per year as well as if an employee has been with CSG one year or longer.
Adoption Assistance
CSG will reimburse up to $5,000 of expenses incurred during the legal adoption of child and provide up to 6 weeks of paid bonding leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
CSG’s salaried employee flexible vacation policy is a result of CSG’s belief that performance and meeting or exceeding expectations are the measure for success, not time spent in the office.
Generous PTO
We offer 4-6 weeks of PTO for non-salaried employees.
Paid Volunteer Time
Whether building new homes with Habitat 4 Humanity, donating blood and goods to the Red Cross or matching our employees’ contributions to their favorite charities we care about our communities.
Paid Holidays
We offer 7 paid US holidays. New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day.
Paid Sick Days
Eligible employees may accrue up to 80 hours per calendar year of paid sick time. This time is often broken up by the hour for doctors visits, taking care of sick kids, etc...
Perks & Discounts
Casual Dress
We want our employees to be comfortable and dress in whatever will allow them to perform at their best.
Commuter Benefits
CSG has partnered with WageWorks to offer you a comprehensive Commuter Benefit Plan.
Company Outings
CSG has company-wide annual holiday parties and other events throughout the year.
Relocation Assistance
Varies job opening to job opening.
Professional Development Benefits
Job Training & Conferences
Professional development is extremely important to CSG, as such participation in conferences, trainings and other events are strongly encouraged and often paid for.
Tuition Reimbursement
CSG encourages career and personal development of its employees by providing financial assistance (up to $3,000 annually) for educational opportunities.
Promote from within
Time allotted for learning

Additional Perks + Benefits

Unlimited Vacation, Competitive Parental Leave, 401k Match, Medical Insurance, HSA/FLEX Plans, Dental Insurance, Vision Insurance, Non-Profit Gift Matching Program, Employee Stock Purchase Plan, Paid Holidays, Education/Tuition Assistance, Commuter Benefits, Adoption Assistance, Local Memberships & Discounts, Travel Accident & Medical Insurance, Life Insurance, Short & Long Term Disability Insurance, AD & D Insurance, Leave of Absence Plans, Medical, Legal Counseling, Free Health Risk Assessments, Free Flu Shots, Tobacco Cessation Program and More!

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