Director HRBP


The People Team at TMS sits at the heart of agency transformation; we are about people andpotential. We exist to enable, empower and support our people to unleash their potential to drive business growth. We aim to curate a series of moments that matter, which culminate in an unmatched employee experience that helps the people of TMS produce iconic creative work. The aim of our progressive people approach is that TMS people leave changed.



Reporting into the North American People team lead, this role is located in the Chicago office.

The main focus of this role is strategic HR business partnership and oversight for day to day operations.

We are seeking a progressive HRBP to help drive best practice change management and organizational design to help us leverage our talent, identify strategic capabilities, and bridge strategic capability gaps to be future fit- whilst helping evolve our culture and staying true to our values.

The role requires a results-orientated commercial thinker to connect the dots and take a 30,000-ft. common sense approach. It requires presence, personality, and to the ability to quickly build credibility to influence at the highest levels.  Work is fast paced, autonomous, with competing priorities, and thus excellent expectation management skills are needed to manage this wildly ambitious team.

This role has purpose; thinking and contributing is expected, a willingness to share ideas and opinions to help create strategic HR plans and then deliver against these is a must. The HRBP has excellent commercial acumen; understanding of the P & L, terminology and how the business makes money.

Beyond the day to day we are working on a number of exciting global HR projects around our values and employee value proposition. We are looking for a hand raiser, unafraid of a challenge to take a project and own it to completion; whilst we may have HR in our job titles- we don’t expect HR to do all the work; we’re looking for a HRBP that can build relationships and spot opportunities to bring skillsets together to help us deliver people projects like this.

The rewards are huge; there has never been a more exciting time to join TMS, after 2 years of unprecedented growth we are focused on disruption, and further growth; seeking out new digital capabilities and markets. The People team are very much a part of that journey; we are seeking a HRBP that can help people unleash their potential and TMS evolve alongside its TMS 2020 plan to grow exponentially.

The HRBP is part of the HR Leadership Team partnering closely with the Senior Director who leads the NA Agency focused People team. The HRBP plays an active part in the TMS and Havi HR community, mentoring junior team members and sharing inspiration. As part of this wider HR circle our HRBPs benefit from access to industry leading information, best practices, and the total support to focus on personal development.





Main Areas of Responsibility:


Business Partnering

Acts as a business partner for key stakeholders across the business for people related conversations (steering towards strategic aims connected to business and HR goals); covering all manner of conversations - pay, benefits, ER, development, workforce planning, exits, and supported closely by with the wider People team on execution.

Develops a thorough understanding of the business enabling effective, aligned input. Sharesproposals and opinions and recommended actions (not just information). Acts autonomously with senior stakeholders managing up as required. Effectively challenging management thinking with respect to people and culture.

Participates in annual people and organization planning using this business and people strategy to drive workforce planning and strategic decision-making plans and executes against these.

Works with the Senior Director, HRBP to participate in discussions and planning around organization strategic needs.


Career Growth and Development

Rallies to inspire and motivate the business around goal setting, continual feedback and review and end of year reviews. Runs a seamless process but goes beyond to evolve, seek feedback and respond to help facilitate quality conversations. Ensures everyone has quality goals at all times. Seeks to actively embed a feedback culture of ‘failing up’ A HRBP seeks and shares thought leadership to evolve our talent management enable us to unleash the full potential of our people.


The HRBP acts as eyes and ears for development for all at all times; deploying their coaching skills to support managers and individuals with goal setting, looking for opportunities and bring ideas to the HR team around development. The HRBP partners with leadership to create Individual Development Plans for their people.


Day to Day and Operational Support

Oversees details related to the life cycle of employment including attracting and retaining talent; working with department leads on staffing needs and employee development.

Provides oversight and guidance to the rest of the People team on all aspects of general HR support.

Manages onboarding, performance management, learning and development, and compensation from both a strategic and functional perspective; identifying opportunities to improve processes and driving the annual processes.

Works with the People team lead to ensure development, execution and updating of individual development plans for all employees.

Provides effective coaching to employees and managers as well as through organizational change initiatives helping to lead effective change management processes.

Supports the development of a positive culture including advocate for D & I efforts; analyze employee survey results and work effectively to implement appropriate changes; pro-actively support leadership in identifying recognition opportunities. Ensure most effective use of existing recognition programs and provide recommendations for new forms of recognition as appropriate.

Works with various departments and the HR Coordinator to manage freelance needs.

Assists with special projects and ad hoc assignments as required.


Data driven decisions

The HR Team makes data driven decisions. The HRBP ensures procurement of all information we can mine (in partnership with the HR Analytics partner at Havi), analyses data to spot trends, utilises data to take action, sharing as and when appropriate.

Desired Skills & Experience

Ideal candidates


  • Collaborative team player with a strong work ethic and the ability to easily shift directions
  • Excellent listening and communication skills (written and oral)
  • Sufficient relevant experience of progressive human resource experience; including strong understanding of HR and labour laws
  • Experience in analysing and presenting complex data
  • Strong presentation skills and business acumen
  • High level of professionalism, self-awareness, and emotional intelligence
  • Proven background in agency, or tech environments managing fast paced change from start to finish and working with senior level executives ideally in a similar sized global organisation
  • Keen industry knowledge and network or desire to learn more; trends, competitors etc.
  • The usual stuff: strong MS Office skills, highly organized and detail oriented, ability to exercise discretion and high level of confidentiality, major amounts of integrity
  • Project management qualifications a bonus!


The Marketing Store provides comprehensive benefits offerings to all full-time employees starting on day one. Our benefits include options for medical and dental insurance, 401(k) plan with Company matching provision, profit sharing, flexible spending accounts, tuition reimbursement, life insurance, health and wellness benefits (including discounts on products & services), employee assistance program, and disability insurance

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Technology we use

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Our company is in the heart of the Loop, making for an easy commute. We are blocks away from the river and the lake surrounded by trendy hotspots.

An Insider's view of The Marketing Store

How would you describe the company’s work-life balance?

The Marketing Store offers employees an incredible work life balance. We all work hard to get the work done but our personal lives and passions outside of work are always supported. Employees are encouraged to have flexible work schedules, working remotely when needed and finding time to do what they love in and out of the office.


Vice President, Communications

What's the biggest problem your team is solving?

We’re leveraging data to solve marketing challenges for clients to understand who their customers are, and to activate future games & promotions. By using data, we’re enabling our clients to make data driven decisions and create custom experiences that will resonate with their target audience.


Senior Director, Analytics

What makes someone successful on your team?

Being solutions oriented is the secret to success at The Marketing Store. We’re lucky to work with some of the biggest brands on new digital initiatives – which means we are often navigating in the unknown and encountering new scenarios. Successful team members can access current road blocks and determine how they can help solve the problem.

Leigh Anne

Director, Product Management

How do your team's ideas influence the company's direction?

Analytics is at the core of what we strive to achieve at TMS – measurable impact to our client’s business. The decision science team is responsible for enabling the descriptive and prescriptive marketing analytics that drive strategic recommendations and shape the programs that we execute across the agency.


Manager, Decision Sciences

How do you empower your team to be more creative?

I let creatives do what they came here to do by empowering them to think and have a point of view. Make them trust me because I commit to their development and follow through. I challenge their thinking and executions, so they can think strategically. Respect them as humans and provide them with an environment where they have fun and can grow.


Vice President, Creative Director

What are The Marketing Store Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
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