Chicago, IL

Director, Tech Delivery - HR at NielsenIQ

| Chicago
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Job Description

Our NielsenIQ Enterprise IT team ensures the strategy, design, delivery, deployment, maintenance, and support of our corporate technologies are best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, Recruitment, T&E, Procurement, and more.

As a Director, Tech Delivery - HR leader, you will play a key role in driving transformation and innovation in our SAP HR technologies, you will lead a team of fun, innovative, and passionate people tasked with building strategies and infrastructure to support the organization's Human Capital needs, for the oversight, management, and coordination of activities related to all Human Resource technology initiatives and helping drive the vision and strategy of Human Resource technology initiatives to enable the business.

 What you’ll do 

  • Develop the overall strategy for all HR technologies needed to support the business, including Core HR, Payroll, Benefits, Compensation & Retirement Plans, Talent Management, Recruitment and Learning & Design. Identify, create and implement strategies and solutions that best position the Company to support all HR Business Processes.

  • Manage the portfolio of HR system applications and maintain technical business relationships with vendors to understand their strategic path for the future. Ensure delivery of agreed upon support and service level agreements, act as the point of escalation to resolve any vendor issues. Participate in annual vendor review and strategic planning.

  • Oversee the maintenance of HR systems to ensure all systems stay current on the most updated version. Partner with business teams to ensure understanding of new features available in current release and provide recommendations and direction on the next steps to deploy. Develop and manage the testing process for each system and manage the relevant change control and change management processes. Ensure security controls are in place and followed.

  • Periodically review support team and structure to help demand management and capacity planning, utilizing metrics and services delivery standards. Secure additional resources as needed as the scope of applications increases by evaluating capacity load on the team. Optimize team by ensuring cross-training of resources.

  • Provide thought leadership regarding HR technology solutions and strategies for new programs, projects and enhancements to existing solutions. 

We’re looking for people who have

  • Bachelor’s degree in Computer Science preferred; Master’s degree a plus.

  • 10 years prior experience in Human Resource technology.

  • 5+ years of relevant consulting or industry experience and experience configuring, implementing and supporting one or more SAP SuccessFactors modules.

  • Familiar with end-to-end employee life cycle process including Recruiting, Onboarding, Employee master data, User profile, Integration & Reporting.

  • Hands on experience with SAP configuration for Personnel Administration and Org Management, understanding of PA/OM integration, familiar with HR info types and master records

  • Strong understanding of SAP Employee vendor master integration, HR/FI integration, SAP / CRM integration, SuccessFactors to SAP Mini Master integration

  • Working knowledge of Human Resource and Employment Law.

  • Strong experience supporting Payroll systems and third party payroll integrations.

  • Employee Central Implementation & Management experience preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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Where we are

Our office is located in the heart of the Loop, easily accessible to multiple Metra & 'L' stops (brown, orange, pink, purple, red, & blue lines!)

Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • JenkinsLanguages
    • GitLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • AirflowFrameworks
    • SonarQubeFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • HiveFrameworks
    • PrometheusFrameworks

What are NielsenIQ Perks + Benefits

NielsenIQ Benefits Overview

As a global employer, we’re able to influence the health and wellness of our 30,000 associates and their families—that’s a big responsibility that we take very seriously. Our innovative “The Whole You” program is built around four pillars of well-being: physical, emotional, financial, and social & environmental.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Happy Hours
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications
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