Diversity & Inclusion Manager, Structural Inclusion at ServiceNow (Remote)

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

    About the role:

    Diverse and inclusive teams—where everyone belongs—inspire people to contribute to their fullest, bring new ideas to life, and drive meaningful impact and change. Our Diversity, Inclusion, and Belonging (DIBs) team is on a journey to help the company and our customers drive this needed change so our workplaces and our world become more equitable. We’re working to embed DIBs into every aspect of our business and culture and we invite you to join us.

    In this role, you will work directly with our Global DIBs Director to help shape and execute our approach to structural inclusion. You will work closely with business leaders, HR Business Partners, Global Talent, Communications, Operations, external vendors and employees to design, redesign, implement, support and evolve policies, processes, and practices to center equity and inclusive design. You’ll also consult on key DIBs challenges, provide needed D&I subject-matter expertise, and develop research-backed DIBs initiatives. This is the ideal position for a leader with passion and courage to influence ServiceNow culture, drive impact, and help create systemic and structural change.


      What you get to do:

      • Create, manage and evolve structural inclusion initiatives
      • Empower and enable talent process owners and key decision makers to design for inclusion and embed DIBs into all policies, practices, and processes with an iterative mindset
      • Manage long-term organizational equity assessment strategy and measure progress against priority areas of opportunity
      • Build and drive initiatives that truly make an impact, collaborating closely with all relevant stakeholders and partners (external and internal)
      • Lead change management and organizational change for DIBs through effective go-to-market strategies, communications, and cross-functional partnerships
      • Set and measure goals, utilizing data for storytelling and improvement
      • Analyze data (quantitative and qualitative) to determine priorities and to generate commitment and accountability
      • Experiment with innovative ways to drive structural and systemic change across the enterprise
      • Tailor global strategy to regional and country-specific contexts as needed
      • Travel up to 5-10%, as needed

      About you:

      • 3+ years experience in Diversity & Inclusion with demonstrated subject-matter expertise including research, data, and leading practices
      • Demonstrated expertise in change management, organizational development or related disciplines
      • Systems thinking and design thinking skills
      • Excellent communicator and collaborator, with the ability to build strong relationships, manage stakeholder expectations, and influence employees and leaders
      • Keen program management skills and detail-orientation
      • Desire to work in a fast-paced environment, navigate ambiguity, and maintain a focus on high-quality execution
      • Driven by impact and creating measurable change
      • Curious self-starter with a strong desire to learn and innovate – you help challenge the status quo and you’re eager to develop new skills
      • Reflective practitioner with a growth mindset – open to feedback, not afraid to make mistakes

      It’s Great, But Not Required If You Have:

      • Experience developing go-to-market strategies and communications for priority initiatives and organizational change for large global enterprises
      • Robust data visualization skills
      • D&I expertise outside of the US

      Additional Information

      ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

      If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

      For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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      Where we are

      Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

      What are ServiceNow Perks + Benefits

      ServiceNow Benefits Overview

      We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

      Volunteer in local community
      Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
      Friends outside of work
      Eat lunch together
      Daily sync
      Open door policy
      Open office floor plan
      Documented equal pay policy
      Dedicated Diversity/Inclusion Staff
      Unconscious bias training
      Diversity manifesto
      Mean gender pay gap below 10%
      Diversity Employee Resource Groups
      Health Insurance & Wellness Benefits
      Flexible Spending Account (FSA)
      Disability Insurance
      Dental Benefits
      Vision Benefits
      Health Insurance Benefits
      Life Insurance
      Wellness Programs
      Onsite Gym
      Retirement & Stock Options Benefits
      401(K) Matching
      Starting in 2019
      Company Equity
      Employee Stock Purchase Plan
      Purchase company stock at a 15% discount semi-annually
      Performance Bonus
      Match charitable contributions
      Child Care & Parental Leave Benefits
      Child Care Benefits
      Generous Parental Leave
      Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
      Flexible Work Schedule
      Remote Work Program
      Work remotely on occasion as needed.
      Family Medical Leave
      Adoption Assistance
      Vacation & Time Off Benefits
      Unlimited Vacation Policy
      Generous PTO
      Paid Volunteer Time
      Starting in 2019 - 20 hours a year starting in 2019
      Paid Holidays
      Paid Sick Days
      Perks & Discounts
      Beer on Tap
      With an in house craft beer geek procuring
      Casual Dress
      Commuter Benefits
      Pre-tax contribution plan for commuter expenses - transit and parking
      Company Outings
      Site social activities periodically
      Game Room
      Shuffle board, pool table, table games and more!
      Stocked Kitchen
      Happy Hours
      Every Thursday!
      Professional Development Benefits
      Tuition Reimbursement
      Up to $5,250 reimbursed annually for qualified expenses
      Diversity Program
      Lunch and learns
      Cross functional training encouraged
      Promote from within
      Mentorship program
      Online course subscriptions available

      An Insider's view of ServiceNow

      What’s the vibe like in the office?

      This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


      Software Developer

      What does your typical day look like?

      There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


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      How does the company support your career growth?

      It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


      Account Executive

      What’s the vibe like in the office?

      ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


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