End User Trainer - Emergency Call Handling (Remote) at Motorola Solutions
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At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewThe Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
The Southeast Region Emergency Call Handling (ECH) team provides deployment services for 9-1-1 emergency telephone systems to State and Local Public Safety agencies throughout the southeastern United States and Latin America. Services provided include User Training, Project Management and Installation.
This is a remote based position that requires 70% travel to customer sites with the Southeast region. Candidates must live near a major airport.
The Trainer will report to the Regional Emergency Call Handling Director and will be responsible for end user training within the region. The End user Trainer is ultimately accountable for the 911 call dispatchers, supervisors and administrators training delivered via on site engagements and remote video sessions. The Trainer will also perform the role of a cutover coach providing expertise and support to Go-Live activities. The End user Trainer may also provide consultation to both internal and external customers on complex projects being deployed in the field.
BA/BS in Computer Science, Communications or Education or equivalent combination of education and related experience.
Minimum of 2 years training/teaching experience related to software utilization.
Required experience working in a Public Safety Answering Point (PSAP) as an Administrator/Call Taker/Agent or as a PSAP Director.
Being familiar with Context/Contact Manager and Automatic Call Distribution (ACD) is desirable.
Experience with telephony and/or telecommunications equipment desirable.
Technical knowledge of 911 systems, networks and peripheral equipment desirable.
Proficient technical knowledge of computer hardware and related peripheral equipment.
Proficient technical PC skills with windows-based software and networks.
Excellent communication skills, both verbal and written.
Ability to work independently, as well as with others.
Excellent presentation skills.
Ability to work the required hours for the position, including extensive travel (70%).
High school diploma (Bachelors degree preferred)
2 years training/teaching experience related to software utilization.
Referral Payment PlanYes
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.