Rocket Travel is looking for a Global People Operations Manager to join our growing People Operations team. In this role, you’ll work cross functionally with every department at Rocket and work on small tasks and big projects that adds immediate value to the company.

This role will report directly to the VP of People Operations and will manage a People Ops/Office Coordinator. This position is based out of our Rocket HQ's located in Chicago's West Loop. 

Rocket Travel is a place where you:

• Work with a group of intrinsically motivated people with a track record for building successful new businesses from scratch.
• Embody curiosity, community, and accountability. We live and build products by these values every day. 
• Own decisions and take action that can be implemented in a matter of days (or hours).
• Get inspired and encouraged to vacation faster, with an annual vacation stipend.
• Receive a competitive compensation package, including bonus, 401k with match, flexible vacation time, maternity and paternity benefits, health, and dental insurance.
• Total Compensation is based on experience - Salary: $95k - $125k + Bonus: 20% - 25%
• Can have a flexible work schedule. Our Rocket Travel HQ is located in Chicago’s West Loop, where this position is based from, we have a hybrid team, and a flexible work environment.
• Share your passion for travel with equally adventurous teammates. 
• Work within the largest online travel company in the world. Rocket Travel creates B2C and B2B2C travel products and is part of Booking Holdings (BKNG). We have many worldwide partners and a diversified business. Despite the world’s current situation, Booking Holdings has been rated the healthiest company in travel, and Rocket itself is already seeing travel demand surpass pre-pandemic levels

As a Global People Operations Manager at Rocket Travel, you will: 

• Design and execute retention and engagement strategies Globally for a hybrid workforce to continually develop and retain high performers and high potential talent 
• Work with the VP of People Ops to build and execute timely, effective, and scalable people programs and processes which will support the business. These include (but are not limited to) the performance management process, Rocket policies and procedures, benefits & perks optimization, celebrations and opportunities to give back to our community
• Partner with People Managers to lead initiatives to improve work relationships, build morale, identify and address organizational effectiveness gaps, and increase productivity and retention
• Analyze people ops metrics to identify business opportunities and provide strategic thought partnership with our People Managers to develop and implement solutions that are aligned with our values
• Develop an inviting office experience and manage the upkeep of the office, working closely with the People Ops/Office Coordinator, IT Tech Support, and Building Management 
• Provide an incredible onboarding experience for new hires, partnering closely with the Head of Talent Development, IT Tech Support, and People Ops/Office Coordinator
• Champion and personally demonstrates our Rocket values 

About you:

• You have 6 - 8 years of HR/People Operations experience, a Master's Degree or PHR, SPHR, SHRM CP or SHRM SCP certification. You consider yourself a subject matter expert on HR compliance, employee relations, and employee engagement 
• You get excited about leading and driving compliance and employee engagement strategies. You’ve implemented policies and procedures, worked on employee handbooks and addendums, you enjoy developing and building out the employee experience and a fun office environment
• You put the internal customer front and center while staying true to our Rocket Mission and Values. Your colleagues are your customers. You ensure that we are tackling challenges with our Rocket Mission and Values as our North Star
• You seek feedback. You have a growth mindset, are comfortable soliciting thoughts from others, and are curious to learn from a spectrum of perspectives
• You balance exploration with execution. Exploration and execution are both key to building innovative experiences. You understand when it’s time to explore and when it’s time to deliver
• You’re familiar with our systems. Nice to have but not mandatory, we can train you! We use Workday, Greenhouse, Google Workspace, & Slack
• You know how to manage your own deadlines across projects. There will be short turnarounds for some projects, and longer engagements for others. You know how to balance both
• You’re scrappy. We’re a small team and often wear many hats. Some projects may not be completely defined. This individual will take a resourceful approach to what’s needed and drive results

About Rocket Travel

We make travel more rewarding than anyone else 

Rocket Travel awards customers for booking travel through our products, allowing people to earn or use loyalty benefits from their favorite loyalty programs.

Our journey

We began in 2013 with the same goal of making travel even more rewarding. This started with our bespoke Rocketmiles website, earning travelers their favorite airline loyalty miles for hotel bookings, and every year since, we’ve advanced our goal.

We now partner with over 60 loyalty programs that travelers can choose from, we build unique partner-branded travel sites, we offer the ability to earn and redeem loyalty rewards, we sit within Booking Holdings—the most experienced Group of travel companies in the world—and we continually grow the number of ways that people can book travel through us, from stays to cars and more.

Travel constantly evolves, opening additional opportunities to create rewarding experiences, and we intend to be at the forefront of building and innovating on those for travelers worldwide.

A diverse and global team

Our teammates work across the globe, in person and remotely. We have offices in Chicago, NYC, Bangkok, Bogota, Kuala Lumpur, Manila, and Cebu. No matter where people work, our main team-building goal is to create a diverse, equitable, and inclusive environment. We do that with a Diversity and Inclusion Committee, setting DEI hiring goals, investing in employee retention, and conducting regular team training that fosters collaboration and morale.

All of these efforts help ensure that we’re promoting a supportive workplace, where people are motivated to grow professionally and build rewarding travel experiences together. 

Note on general employment requirements

Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our Chicago office.

A final word

If the idea of working within an environment that promotes accountability, curiosity, and community to build reward travel products sounds motivating to you, we would love to hear from you—even if you’re unable to meet 100% of the job requirements. We never expect people to have all of the answers, as long as they’re willing and able to learn and grow with us.