Head of People and Organizational Development at Rocket Travel, Inc

| Chicago
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Head of People and Organizational Development About the Role

The Head of People and Organizational Development is a core part of the leadership team and will manage human resources, people operations, and organizational development functions for Rocket Travel, a subsidiary of Booking Holdings. We are looking for an experienced and empathetic person who will be responsible for building our people strategy and capabilities including hiring & onboarding, learning & development, compensation & benefits, diversity equity & inclusion, and other HR-related functions. This role is a great opportunity to bring outside experience to an existing team of energetic and highly-motivated people with a lot of institutional knowledge. This role reports to the CEO.

As a Head of People and Organizational Development at Rocket Travel, you will: 
  • Help scale the organization’s talent to achieve our ambitious business goals
  • Grow diversity, equity, and inclusion initiatives to make Rocket a more welcoming and diverse place as it grows
  • Develop and formalize career paths and compensation structures to retain high-performing talent
  • Build a well operating recruiting and onboarding function that brings in the best talent and helps them hit the ground running
  • Develop a learning & development strategy that allows employees to grow
  • Help improve our employee net promoter scores even higher
  • Join a talented team of two who are ready to collaborate with an experienced leader to make Rocket Travel a better place to work
  • Be a trusted strategic advisor and business partner to the CEO, CFO, and senior leadership team
  • Coordinate and work closely on all people-related items with our parent company, Agoda International, a part of the Booking Holdings Group
About you:
  • First and foremost, someone who embodies and role models Rocket’s cultural values of accountability, curiosity, and community
  • 10+ years of experience in leading HR and people teams to grow great companies and cultures, preferably in a high-growth tech environment
  • Significant experience and passion for diversity, equity, and inclusion
  • Highly empathetic and energetic, with an aptitude for understanding people’s motivations
  • Can proactively and independently guide a team to execute on strategic plans 
  • Bachelor’s Degree required
  • Love for travel and adventure

Supervisory Responsibility: This person will oversee the People Operations team, including the Head of Talent Engagement and People Operations Coordinator. 

Travel: Occasional travel, when safe, to coordinate with other locations or affiliated companies such as Agoda and Bookings Holdings.

Work Schedule: Typical work days are Monday through Friday

Rocket Travel is a place where you:
    • Work with a group of intrinsically motivated people with a track record for building successful new businesses from scratch.
    • Embody curiosity, community, and accountability. We live and build products by these values every day. 
    • Own decisions and take action that can be implemented in a matter of days (or hours).
    • Get inspired and encouraged to vacation faster, with an annual vacation stipend.
    • Receive a competitive compensation package, including bonus, 401k with match, flexible vacation time, maternity and paternity benefits, health, and dental insurance.
  • Work from our West-Loop Chicago Office. There is flexibility with being able to work remotely if needed, but this job requires a presence in the Chicago office. 
  • Share your passion for travel with equally adventurous teammates. 
  • Work within the largest online travel company in the world. Rocket Travel creates B2C and B2B2C travel products and is part of Booking Holdings (BKNG). We have many worldwide partners and a diversified business. Despite the world’s current situation, Booking Holdings has been rated the healthiest company in travel, and we’re using 2021 to prepare for the future. We’re solidifying our tech stack, our business capabilities, polishing our UI, and growing our partnerships so that we’ll be ready to meet the world’s pent-up demand for travel when the time comes. 
About Rocket Travel

Rocket Travel partners with loyalty programs around the world to make travel even more rewarding. Our customers can earn and redeem miles, points, and gift cards, or save big with exclusive discounts, for booking travel accommodations around the world, from global favorite brands to boutique bed and breakfasts. We also help our partners curate vacation excursion planning and car rental services, with a completely branded experience from the first search to check-out from their stay.

We attract customers from every corner of the globe with a user experience that's built in-house from ideation to finished product: our team includes front- and back-end developers, customer service, data analysts, designers, marketers, accountants, partnership sales, and managers. We have offices in Chicago (HQ), NYC, Medellin, Kuala Lumpur, Manila, and Cebu, as well as colleagues working remotely across four continents. Our global partnerships range from world-class airlines to international banks to large-scale shopping platforms. 

We began in 2013 as a start-up, were acquired by Bookings Holdings Group two quick years later, and we've been growing rapidly ever since. Rocket Travel is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career, and expand their knowledge working alongside talented, dedicated colleagues. We encourage all applicants with a touch of wanderlust to apply to our team, as we work toward helping our travelers reach the vacation of their dreams. 

Rocket Travel creates B2C and B2B2C travel solutions, and is part of Booking Holdings (BKNG). We have many worldwide partners and a diversified business. Despite the world’s current situation, Booking Holdings has been rated the healthiest company in travel, and we’re using 2020 to prepare for the future. We’re solidifying our tech stack, our business capabilities, and our partnerships so that we’ll be ready to meet the world’s pent-up demand for travel when the time comes. We’d love for you to join us and help the world travel again!

Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our Chicago office.

At Rocket Travel, we’re building a diverse team that values accountability, curiosity, and community. If you share these values and are interested in joining us, we’d love to talk with you even if you don’t meet 100% of the requirements listed here. We don’t expect anyone to have all the answers, as long as they’re willing to learn and grow with us. Diversity, equity and inclusion are Rocket Travel priorities, and we are looking for candidates who will contribute positively to the company's mission to be an inclusive environment.   Rocketmiles has multiple employee resource groups, including a diversity and inclusion committee, and has committed to DEI goals in hiring, employee retention, and the overall demographics of the organization. DEI is an important element of our values and we conduct ongoing and regular training for our teammates in an effort to foster collaboration, improve morale, and support one another.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • GroovyLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Spring BootFrameworks
    • GrailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Snowplow AnalyticsAnalytics
    • SketchDesign
    • FigmaDesign
    • JIRAManagement

Location

A former industrial zone, now a hip dining and nightlife hotspot. Rocketmiles is located right at the heart of Fulton Market easy access by the L.

An Insider's view of Rocket Travel, Inc

What are some social events your company does?

We actually had the opportunity to reunite in person, while socially distanced on the Chicago River. Rocketmiles' own kayak master Kyle arranged a nighttime trip down the river for us to paddle by the bright city lights. It was so good to finally see each other face-to-6-feet-away-face again.

Carolina

People Operations Coordinator

What does your typical day look like?

My favorite part of my job at Rocket is a blend of working with extremely confident, intelligent, and committed people and always having multiple things to work on. Each day is full of new challenges which gives me the opportunity to learn an incredible amount.

Eva

Software Development Engineer in Test

How does the company support your career growth?

When you work with really, really talented people, sometimes you just want to show off their work. Our experienced designer Joe created a comic book take on the Design Team. Heroes of UX, saving our customers from the perils of bad design all day every day

Chelsea

Social Media Strategist

How do you make yourself accessible to the rest of the team?

Everything from virtual hangouts to wellness check-ins have worked well, but don't necessarily replace the innovation and collaboration from "random office chats." Making it a habit to hop on a videocall or chat conversation with someone you haven't spoken to in a while can help alleviate some of that pain.

Simon

CPO

How does your team reward individual success?

Each month, the company nominates Unsung Heroes—those who are always there to jump in with an extra set of hands, who patiently explain any question, who help us excel, even if they don't always work on the flashiest projects, and might not always get the recognition they deserve.

Chris

Head of People Operations

What are Rocket Travel, Inc Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Rocketmiles works hard to improve our D&I initiatives by unpacking the cultural foundations of bias, learning to recognize where it exists in our own culture and ourselves.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Rocketmiles employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Rocketmiles' team fitness initiatives include In-office yoga.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Rocketmiles. provides 12 weeks of leave for any parent no matter how you had the child. (birth or adoption)
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Rocketmiles offers pre-tax commuter benefits for all employees, as well as a free bike sharing membership after one year of service.
Company Outings
Rocketmiles hosts company outings Monthly.
Game Room
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Fridays.
Happy Hours
Pet Friendly
Rocketmiles' pet policy is dog friendly daily.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

Vacation credits • Flexible work schedules • Competitive salary and bonus structure • Monthly cell-phone stipend • Stocked kitchen, keg and fridge • Work with intrinsically motivated folks with a track record for building new businesses from scratch • Frequent professional development opportunities, happy hours, live-band karaoke, Smash Brothers competitions, and ping-pong tournaments.

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