HR Associate

| Chicago
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Job Summary
Our HR Connect Team supports CNA employees in the United States by answering inquiries via multiple communication channels (phone, email and chat) on a variety of Human Resources topics including procedures and systems, benefits, payroll, timekeeping and HR policies.
We have an opening for an HR Associate to join our team.We are seeking an individual with good organizational skills, who demonstrates initiative, has strong written and verbal communication skills, and the ability to multi-task. This role provides a great opportunity to collaborate with teammates and HR peers to assist employees and deliver exceptional customer service!
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

  1. Researches and resolves a broad spectrum of issues for employees that are submitted to the HR Connect team using effective written and verbal communication skills across multiple channels including phone, email and chat.
  2. Creates and manages HR Connect service tickets and strives to assist the employee with a first call resolution either themselves or by escalating to a team member as appropriate.
  3. Utilizes multiple HR systems and tools including Workday, ServiceNow, and ADP to ensure accurate and timely responses to employee inquiries, detailing contact concerns and feedback.
  4. Partners with the HR Centers of Excellence to answer employee questions and to rollout new programs and policies.
  5. Keeps HR Connect knowledge base up to date in close collaboration with HR Connect team members.
  6. Processes Workday transactions such as data and job changes, position management, job profiles, and reimbursements. Provides Workday transactional assistance and guidance for managers and HR representatives to enable them to execute business processes.
  7. Drives innovation in the process and delivery of our services and makes overall process improvement recommendations in line with existing HR and organizational processes.
  8. Researches, compiles and analyzes HR data and prepares reports for management as required.
  9. May manage or participate in special projects.


May perform additional duties as assigned.
Reporting Relationship
Typically Director or above
Skills, Knowledge & Abilities

  1. Basic knowledge of and ability to interpret HR and organizational policies, practices and procedures.
  2. Ability to work with and maintain confidential information.
  3. Strong written and verbal communication skills.
  4. Superior interpersonal skills with the ability to effectively interact with staff at all levels.
  5. Strong organizational skills, with the ability to prioritize multiple tasks while meeting deadlines in a fast-paced environment.
  6. Problem-solving and conflict resolution skills.
  7. Knowledge of Microsoft Office suite and other business related software systems as well as proficiency in the use of data reporting technologies.


Education & Experience

  1. Bachelor's degree or equivalent.
  2. Typically a minimum one year Human Resources experience.
  3. Knowledge of Workday and ServiceNow preferred.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Located in the heart of the loop, CNA’s headquarters are at 151 N Franklin. With close proximity to both L and Metra stations.

An Insider's view of CNA

How would you describe the company’s work-life balance?

Work-life balance has always been a priority for me. It always will be. CNA’s hybrid working model allows me to not only maximize collaboration with my peers but also take advantage of increased flexibility by combining remote and in-office work. I’m empowered to take control of my schedule based on what works best for me and my team.

Alison Massey

Agile Scrum Master Consultant

How does the company support your career growth?

Throughout my five-year career, I’ve seen CNA value creating thinking and continuous learning. My managers actively encourage me to pursue rewarding professional development opportunities. Those opportunities have had a direct impact on my career growth. At CNA, the opportunities are endless and your career aspirations matter.

Alaina Cole

Underwritting Specialist

What unique initiatives do you have that encourage innovation?

We have an Innovation program and team that designs processes to encourage creative thinking and capture ideas across CNA. In addition to collaborating with and learning from world-class technology partners, we also host events such as our Innovation Summit and Hackathon, which bring winning competition ideas to life in real products and services.

Keith Zhang

Architecture Consulting Director

What's the biggest problem your team is solving?

A primary focus of my team is reducing the time-to-market associated with machine learning models. By leveraging cutting-edge cloud services and streamlining processes, we’re enhancing the model development lifecycle. That enhancement allows us to use efficient, effective predictive analytics when making business decisions.

Ryan Gulden

Senior AI/ML Engineer

What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Online course subscriptions available

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