Oh Snap!
This job is no longer active - but you can still view the details below.

HR Client Manager

| Chicago

Job Description:

The HR Client Service Manager is responsible for leading a team of Client Consultants who service our ASO clients (small to mid-size). This team is responsible for providing professional HR guidance, producing compliant employee handbooks, and introducing new products/services to the client that may help with the management of the employee life cycle. In addition, the team may make recommendations to clients regarding compensation, employee relations, recruitment, training and development, and information systems. This position will report to the Director of Client Service.

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Provide leadership to the HR Client Service Center by creating and maintaining collaborative teams focused on effective, high quality client service.
* Develop appropriate recommendations and advice for clients regarding the HR services being offered to them. 
* Maintain knowledge of trends and changes in Human Resources legislation, and conveys local, state, and federal laws to clients to maintain compliance.
* Respond timely and accurately to escalated or complex client inquiries and process requests, according to established standards with attention to style, tone, and manner of communication. 
* Serves a vital role in coaching the team and being the escalation point for complex incidents.
* Analyze reports and data daily. Report out to leadership team on team metrics and recommend improvements including changes in process, additional training for staff, etc. where needed. 
* Manage workflow and projects of HR Client Consultant team.
* Provide training, coaching and direction to the team; lead performance discussions.
* Maintain staff schedules and time off requests. Ensures appropriate coverage to service the client.
* Communicate important information on new/updated processes and procedures to staff. 
* Conduct analysis of issues that are escalated to determine knowledge gaps and training needs.
* Monitor for productivity and quality client service.
* Provide ongoing client support with the use of diagnostic skills to identify root cause of client issues, develop solutions and recommend appropriate action to prevent recurrence of problem.
* Promote Paylocity products and services to fulfill ongoing client requests.
* Act as a liaison with Paylocity support teams to facilitate resolution of client issues regarding payroll and human resources products.
* Build strong client relationships and provides quality service in an effort to retain client base.
* Perform other duties and projects as needed by the Client Service leadership team.

Experience and Skills:

* Minimum of 2 years of HR management experience required
* Minimum of 7 years of progressive HR Generalist experience dealing with a broad range of HR related topics
* Bachelor’s degree required
* Bachelor’s degree with a focus on Human Resources or Business Administration/Management preferred
* PHR or SHRM-CP certification preferred
* Proficiency with Microsoft Office Programs 
* Advanced problem-solving and analytical skills
* Excellent communication and relationship building skills
* Experience in Shared Services call center environment is preferred
* Experience working with Paylocity products and/or HCM system a plus

Read Full Job Description

Location

We just moved into a larger, more modern space across from the bustling Woodfield Mall area in Schaumburg, accessible to plenty of bars & restaurants.

What are Paylocity Perks + Benefits

Paylocity Benefits Overview

Our commitment to hiring the best and brightest employees with a “talent anywhere” strategy means that no matter where you’re located around the country, you can be a part of our growing tech department

• Enjoy an attitude of trust to work remotely, manage your own schedule and be productive
• Work in small, cross-functional product-oriented teams
• Showcase development progress in two-week sprints with strong executive involvement
• Embrace the freedom to innovate, voice opinions and share new ideas

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We have a talent anywhere culture, where employees can work anywhere in the US and/or work from one of three US offices located in Illinois, Florida, and Idaho
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
More Jobs at Paylocity23 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Internships
Operations
Product
Sales
Product
new
Northwest Suburbs
Product
new
Northwest Suburbs
Developer
new
Northwest Suburbs
Developer
new
Northwest Suburbs
Developer
new
Northwest Suburbs
Design + UX
new
Northwest Suburbs
Developer
new
Northwest Suburbs
Operations
new
Northwest Suburbs
Developer
new
Northwest Suburbs
Operations
new
Northwest Suburbs
Data + Analytics
new
Northwest Suburbs
Internships
new
Northwest Suburbs
Internships
new
Northwest Suburbs
Internships
new
Northwest Suburbs
Developer
new
Chicago
Operations
new
Northwest Suburbs
Sales
new
Northwest Suburbs
Finance
new
Northwest Suburbs
Sales
new
Northwest Suburbs