Vivid Seats
Chicago, IL

Human Resources Coordinator at Vivid Seats

| Chicago
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The Opportunity:

As an HR Coordinator, you are a trusted advisor to Vivid Seats supporting all levels of the organization. You will be responsible for supporting a broad spectrum of HR core functions including employee relations, onboarding/offboarding, compliance training, benefits, payroll, and projects that enable and support our employee population. To keep pace and drive change in a fast-paced environment, you are well organized, analytical, savvy with HR systems and reporting tools, and constantly looking for ways to improve HR operations. As a trusted member of the People Team, you'll keep sensitive information confidential and be empowered to identify, solution, and implement lasting and positive change. 

Responsibilities:

  • Serve as initial point of contact for employee questions about HR topics such as benefits, payroll, company policies, time off, etc.
  • Manage the day-to-day data entry of all transfers, promotions and salary changes into the payroll system and partner with the Payroll Manager to track and verify biweekly payroll cycles
  • Create tracking metrics and analyze trends in partnership with the people team to develop the right solutions and programs
  • Develop content for and maintain our HR Sharepoint resource pages to ensure our employees can easily navigate the information they need
  • Own the onboarding process for all new hires (verify paperwork, benefit enrollment, new hire orientation, etc.) and offboarding process (equipment returns, exit interviews, benefits forms)
  • Partner with HR team in updating policies, administering Leaves, employment verifications, 401K audits, expense reporting, and benefits administration
  • Run the administration of our Compliance training programs and reporting
  • Play a key role in maintaining accuracy of employee data in our various human resources systems

To be successful you'll need:

  • Bachelor's Degree in Human Resources related field or equivalent experience
  • 2 years of professional experience in HR role, preferably in a fast paced environment
  • Passion for people, culture, process improvement, and providing best in class experiences
  • Proficient in Microsoft Suite, particularly Excel
  • Intrinsically curious with a knack for solving problems of differing degrees of difficulty
  • Highly organized with strong prioritization ability and great communication skills
  • Knowledge of labor laws and HR compliance

What We Offer:

Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter - which is why we continue to grow year over year. Working at Vivid Seats puts you front and center at the opportunity to scale our best in class platform that allows our fans to sit closer and experience more. 
At Vivid Seats, you will have the opportunity to work with the flexibility and speed of a startup; while operating at massive, profitable scale. We keep our teams lean, allowing each employee direct accountability of creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to our applications. Good ideas are heard and implemented, and hard work rewarded. Being a part of our team means having the ability to drive impact and own the innovation that connects our tens of millions of unique monthly users to the memorable experiences that only live events create. 
We are passionate about creating memorable experiences for our fans and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, 401K matching, a generous benefits package and Flex PTO policy plus a variety of workplace perks.

Location:

111 N Canal Suite #800 
Chicago, IL 60606 
This position will start remotely. 

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Where we are

Located in the Loop near major transportation lines including Ogilvie and Union stations, as well as the Brown, Purple, Green, and Blue CTA lines

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • JSPFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • AuroraFrameworks
    • SpringbootFrameworks
    • Elasticsearch Frameworks
    • RedshiftFrameworks
    • PandasFrameworks
    • JuliaFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Constant ContactEmail
    • MailChimpEmail
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What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with Nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Friends outside of work
Eat lunch together
Intracompany committees
Vivid Cares, Vivid Cleats, the FUN Committee are just a few examples of how we partner to execute initiatives that are important to our employees!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer credits and discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies (like monthly care packages!) and pre-tax commuter benefits. All employees are encouraged to use no questions asks mental health days and a floating holiday. When in the office we host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for morning yoga or lunchtime run. Employees are also able to work remotely, providing the balance life requires, when we need it.

An Insider's view of Vivid Seats

How does your team reward individual success?

We are encouraged to take ownership of our work and continue supporting technologies we work on, well into production and beyond. Having coworkers who care so genuinely about not only my individual success, but also the company's success, makes working for Vivid Seats extremely rewarding.

Lana M.

Sr Quality Engineer

What projects are you most excited about?

At Vivid Seats you are always working on something exciting and challenging which not only keeps you committed but also foster personal growth. Currently, my team is working on implementing a screen which will be highly personalized to the users and will help promote continuing engagement.

Sumedha G.

Software Engineer

How does the company support your career growth?

Vivid Seats is full of opportunity, where giving it your all is rewarded and being challenged is encouraged. If you are keen to learn, and want to accelerate your personal and professional growth, there is no limit as to how much you can achieve.

Keshav V.

Director of Engineering

How do you empower your team to be more creative?

At Vivid Seats, we recognize that creativity is driven by empowered teams who make their own decisions and can implement their best ideas themselves. We also make sure that information is available and flowing between functions and teams, through regular townhalls, product-tech all hands, scrum of scrums, etc., to foster employee engagement.

Riza C.

Director of Product Management

What's the biggest problem your team is solving?

We're always aiming to solve complex problems that improve the experience of countless customers. As a product team, I’m impressed at how well we collaborate across the organization, and that we do so in a way that highlights each of our skill sets that ultimately makes our products – and each of us – better.

Jarid M.

Sr Product Manager

Vivid Seats Jobs in Chicago
10

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Data + Analytics
Dev + Engineer
Marketing
Sales
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Reporting Analyst

Vivid Seats
Chicago
11 hours ago
+63
As a Reporting Analyst you will own the reporting and data deliverables that will be utilized by stakeholders to drive business decisions. Operating as the primary liaison between business units, analytics, and data engineering. This includes building ad hoc reports, dashboards, managing needs for exports & models of data, and coordinating with Data Engineering to get the new data available for the business at large to use. The Reporting Analyst provides opportunity to own the reporting process at Vivid Seats, learn the business, and have close visibility with business leaders.  

Senior Software Engineer

Vivid Seats
Chicago
4 days ago
+63
As a Senior Engineer you'll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office.  As a subject matter expert on your team, you will help set the direction of the design and development of our evolving paid search bidding system. You'll develop innovative solutions that give Vivid Seats a competitive advantage, mentor engineers, encourage team members, and champion technology improvements for your delivery team.   Our Engineering department is made up of cross functional Agile development teams that deploy to AWS production environments on demand, multiple times a day. You'll tackle some of the most difficult challenges scaling an ecommerce marketplace by developing creative algorithms and features that maximize value and efficiency across the organization. 

Email Marketing Specialist II

Vivid Seats
Chicago
5 days ago
+63
As a CRM Specialist II, you will help connect fans to their favorite live events. You'll be a vital member of the CRM team, responsible for the day-to-day, hands-on execution of promotional email sends and push notifications leveraging state of art segmentation and engagement tools to build highly targeted multi touch email marketing experiences for our community of customers You will work alongside a driven and experienced team with the opportunity to gain valuable email marketing skills.

Vendor Relationship Manager

Vivid Seats
Chicago
5 days ago
+63
To keep up with growth we're looking to add strength to our vendor team. The Vendor Relationship Manager will work with the entire vendor team in managing sellers we work with. This opportunity is a unique experience to build your selling and negotiation skills at one of the fastest growing businesses in sports and entertainment.

iOS Engineer

Vivid Seats
Chicago
1 week ago
+63
As an iOS Engineer you will help architect, develop, and maintain the Vivid Seats iOS App. You'll research and incorporate modern best architectural standards, refactor our code base when necessary, and scale the consumer facing Vivid Seats app that has millions of downloads.  Our team works with a Swift codebase, utilizing a VIPER-derived architecture, and emphasizes custom built solutions over third-party. Our mobile engineers collaborate with our Product, Quality and Design Teams to select technology, optimize our current experience, and implement product differentiators to improve the experience for our users. We've built lean and empower teams to look critically at our apps, innovate, and drive new solutions forward. Our delivery teams work together- standardizing the way we write code across platforms and providing ownership that extends beyond individual teams. 

Inventory Operations Associate

Vivid Seats
Chicago
1 week ago
+63
The Opportunity:  As our online ticket marketplace continues to grow, we are looking to add a driven individual to our Skybox Fulfillment Team. The Inventory Operations Associate will partner with the operations team in managing seller ticket fulfillment using our Skybox Point of Sale (POS) system for our marketplace. You will provide support for sellers and marketplaces by developing expert-level knowledge of Vivid Seats' Skybox POS system, the 

Android Engineer

Vivid Seats
Chicago
1 week ago
+63
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements.The Opportunity: As an Android

Mobile Quality Engineer

Vivid Seats
Chicago
1 week ago
+63
As a Mobile Quality Engineer you'll champion quality for our platform and products to provide the best possible ticket purchasing experience for our millions of users. By acquiring an intimate understanding of our products and how our customers use them, you'll partner cross functionally to apply maximum coverage for our applications.

Software Engineer II

Vivid Seats
Chicago
1 week ago
+63
As a Software Engineer II you'll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office. As a subject matter expert on your team, you will help set the direction of the design and development of our evolving paid search bidding system. You'll develop innovative solutions that give Vivid Seats a competitive advantage, mentor engineers, encourage team members, and champion technology improvements for your delivery team. 

DevOps Engineer II

Vivid Seats
Remote
1 week ago
+63
As a DevOps Engineer, you will own the reliability, efficiency, and speed of our delivery pipeline. Your top priority will be ensuring our product teams can get their software to production as quickly and safely as possible. As part of the DevOps team, you will work closely with the software engineers, quality engineers, and product owners to understand their needs and optimize their productivity. The DevOps team at Vivid Seats believes that the engineers are our customer. A good candidate will have a desire to support our engineering teams and bring a customer service-focused mindset to our DevOps practice.