Company Summary

At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. 

Recognized on Forbes’ Cloud 100 list, Deloitte’s Technology Fast 500, Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades. 

We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.

Job Summary

The HR Generalist role is within a central HR Operations team which

• Supports the design, delivery and continual improvement of the full range of HR policies, tools, processes and services across SMS Assist.

• Provides first line support to managers and employees across the range of HR services.

The generalist provides administrative/customer service across full range of HR, combined with personal, specialist responsibility for specific services/subject areas.

Responsibilities

• Provide HR policy and best practice guidance and interpretation to managers and employees

• Provide day-to-day performance management guidance to line management (for example: coaching, counseling, career development, disciplinary actions).

• Work with HRBPs to ensure the resolution of complex employee leaves matters, leaves management issues, leaves policy interpretation, adherence and administration, accommodations related to leaves and partnership in resolving employee complaints and/or conflicts related to leaves.

• Work cross functionally with leaves vendor, Benefits, Payroll and Legal teams on leaves matters as needed

• Support the design, implementation and continual improvement of HR policies and processes in one or more specialist areas, such as:

  • HR IS Tools

  • HR reporting

  • Recruitment and Selection

  • Joiners and leavers

  • Goal Setting

  • Compensation Planning

  • Performance Development

  • Benefits Management

  • Employee Welfare

  • Communication

  • Engagement

• Support employee relations investigations and cases including documentation and follow through

• Provide support to business unit restructures, workforce planning and succession planning

• Foster a positive team environment

• Ensure confidentiality of internal and external data

• Perform ad-hoc projects and other duties as assigned

• Travel requirements: 10% of travel may be required

Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

• Customer Service - Proficient

• Verbal Communication - Proficient

• Written Communication - Proficient

• Teamwork - Advanced

• Relationships - Advanced

• Negotiation - Proficient

• Organizational Awareness - Proficient

• Learning Agility - Advanced

• Analysis - Advanced

• Problem Solving - Proficient

• Process Orientation - Advanced

• Prioritization - Advanced

Role Specific Skills

• Knowledge of legal and regulatory requirements related to day-to-day management of employees

• Knowledge of the HR and legal issues associated with hourly employee client groups

• Experience of service management or HR in a call center environment an advantage

• Proficient in Microsoft Office suite

• Proficient in HRIS and LMS tools such as Workday, Saba

• Knowledge and skills associated with areas of specialization within the Operations team

People Management Skills

            This is an individual contributor role

Qualifications

    Minimum Qualifications

• Completed Bachelor’s Degree or equivalent

• Human resource administrative or generalist experience

    Other Relevant Qualifications

• Master’s Degree in HRM or MBA is a plus

·        PHR or SPHR certification