GoHealth
We're disrupting the health insurance industry with our digital platform.
Chicago, IL

Human Resources Operations Manager

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GoHealth is looking for a Human Resources Operations Manager improve our effectiveness while empowering our HR staff to grow within a positive environment. You will oversee new-hire orientation and onboarding while having operational knowledge, experience using UltiPro and other HRIS platforms and providing leadership training and facilitation within our Human Resources department. This is a great role for someone to have an impact on our candidate experience and growing HR staff. You will report to the HR Director in Chicago, with dotted line administrative reports located company-wide.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities:

  • Develop and coordinate processes for onboarding procedures and new hire orientation. Implement employee retention and support additional HR programs and activities with engagement components.
  • Provide oversight for the internal HR systems and databases including: Employee Case Management & Employee File Management via Ultipro, Exit Interviews, Unemployment, E-verify and employment verification's.
  • Conduct a periodic scan of industry best practices and make policy recommendations for improvement and integration. Monitor, track and produce reports for important HR metrics.
  • Build Service level agreements for operational processes and track progress; build additional efficiencies.
  • Set training goals for the HR administrative team and track progress; lead staff meetings.
  • Oversee the Annual HR audit; with quarterly check-ins.
  • Be a consultant to managers and staff regarding systems and procedures.
  • Partner and communicate with recruiting team, HRIS and strategy/innovation teams to produce updates, strategic planning and complete project activities.

Skills & Experience:

  • 1+ years leading and empowering a team
  • 3+ years’ experience as an HR Operations Manager, HR Manager, HR Business Partner or similar roles
  • Solid comprehension of labor law
  • Experience with process improvement and change management
  • Create communication lines with all levels of members at our organization
  • Experience with UltiPro or Human Resources Information Systems
  • Experience developing clear and fair company policies
  • Excellent analysis and data-based decision-making abilities
  • BS in Human Resources Management or relevant field

Benefits & Perks:

  • Open vacation policy because work life balance is important
  • 401k program with company match
  • Employee Stock Purchasing Program
  • Medical, dental, vision, and life insurance benefits
  • Paid maternity and paternity leave
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee Resource Groups
  • Work from Home Stipend
  • GoHealth is an Equal Opportunity Employer

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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What are GoHealth Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Unconscious bias training is completed by all employees and key leaders.
Diversity manifesto
Diversity employee resource groups
At GoHealth you will find a very interactive Women@GoHealth, WomeninSales, Black Lives Matter ERGs to name a few. We continue to empower employees to create employee resource groups within
Hiring practices that promote diversity
From our gender neutralized job descriptions that encourage women and underrepresented groups to apply,to our interview practices, GoHealth strives to promote diversity when hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
GoHealth provides all employees access to our Employee Assistance Program (EAP) which provides well being and financial assistance. Our open PTO policy is also available for mental health days.
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
We have recently become public and will allow employees to purchase stock during certain times.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We provide 6 weeks of paid recovery time for new mom's and two weeks of bonding time to all new parents.
Family medical leave
Company sponsored family events
Pre-COVID 19, GoHealth sponsored children's day by celebrating GoHealth families.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Our employees are encouraged to use our open PTO policy towards volunteering.
Paid holidays
Paid sick days
Employees can use our open PTO policy towards sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Pet friendly
Recreational clubs
We have runners groups, volleyball groups and other
Fitness stipend
Home-office stipend for remote employees
All GoHealth employees receive a work from home stipend to improve their WFH environment.
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Access to LinkedIn Learning has been provided to all employees as part of their professional and personal growth.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to virtual company wide sponsored Health & Wellness Initiatives, employee referral bonuses, open vacation policy, we offer a work from home stipend to all new employees. We know that this pandemic has been difficult and working from home is a change. Every new employee receives access to a Work From Hope stipend to purchase items that will make your work from home experience much more comfortable.

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