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Human Resources Specialist

| Chicago

 

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

 

As a part of our HR team, you will partner with HRBPs and employees to support the growth and change that we see every single day at Groupon. We work in various Centers of Excellence across the globe and collaborate together to build from scratch and provide guidance to our partners around the organization. As a young yet evolving company, we’ve grown a robust HR department with dedicated HRBP and Specialist resources for each line of business; yet there are still plenty of ways to impact, change, or improve how our team works.

 

As an HR Specialist, you will be on the front lines helping identify, resolve and escalate issues going on in the business that need our support.  Our team is nimble, impactful, and creative, and we focus on building successful relationships and delivering value across the entire company. Regardless of the group we support, our goal is provide HR support in broader support of  business needs and working with the regional COEs to deliver high-quality solutions to our internal clients.

 

In this role, you will triage internal HR matters, including employee relations issues and investigations, provide HR policy guidance, support hiring and onboarding programs and do the myriad of things that can support productivity across the board.

 

You’ll spend time on the following:

  • You will triage inquiries pertaining to HR in an accurate and timely manner

  • You will research and resolve basic issues by partnering across the HR organization and globe

  • You will provide solutions to employees and education on self-service options available

  • You will coach managers on performance management discussions, employee relations issues, discipline matters, and promotion/transfer/termination discussions

  • You will partner closely with Benefits to assist and advise on Leave of Absence and Reasonable Accommodations

  • Maintain a clear understanding of policy and procedure and ability to help others navigate these

  • As part of the lift and shift of activities to the team, some project work will be required. You should be able to own and deliver on projects, looking for continuous improvement opportunities via streamlining and automation

  • May handle requests related to benefits, vendor management, unemployment, internal transfers, immigration, relocation, onboarding, HR website maintenance, reporting, and training

 

We’re excited about you if you have:

  • Bachelor’s Degree

  • Experience with HRIS systems a plus; Workday a strong plus

  • Skilled in Google Suite (Docs, Calendar, Sheets, Mail)

  • You are able to understand and explain situations and solutions, be it on the phone, in email or in person.

  • You have a passion for the experience you provide your customers - and can diffuse even high-tension situations with ease

  • You're a self-starter, and not afraid to fail

  • You know that the details matter and a demonstrable ability to multitask

  • You're adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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