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Position Overview:

The primary function of the Team Lead is the overall management of the operations for their designated team. This includes providing leadership, coaching, training and mentoring to their team, and to ensure all critical aspects of department issues are met and resolved appropriately. The Team Lead will meet with and provide coaching and feedback to their employees around areas of improvement and identify areas of success.

The Team Lead will be instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. The Team Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.

Location: Schaumburg, IL.

Reports To: Manager Support

Responsibilities:

The below represents he primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervising the work of their assigned group on a day to day basis which may include delegation of work assignments to various team members
• Provide training and assist with coaching and development of new and existing team members
• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
• Are expected to provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager
• Developing and implementing action plans to improve team or individual performance
• Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win-win” approach.
• Act as technical resource to Support Team as needed
• Subject matter expert in key areas of their department
• Help create and update processes and other internal training documentation as necessary

Requirements:

• 2 years’ experience in Payroll and HR Industry is required
• 2 years’ experience in customer service, and/or prior supervisory/ mentoring experience preferred
• Bachelor’s Degree preferred or equivalent experience in related field
• Ability to demonstrate past experience taking an ownership role in group responsibilities

Preferred Skills:

• Introductory SQL knowledge a plus
• Previous experience with Payroll systems a strong plus

Soft Skills:

• Team Player - will be able to collaborate with others to make awesome happen.
• Self-Motivated – you like to work hard, play hard.
• Adaptable – You can shift priorities if needed.
• Highly Organized and detail-oriented

As of 4/6/2021: This job excludes CO applicants