Learning and Development Specialist

| Chicago | Hybrid
Sorry, this job was removed at 11:03 a.m. (CST) on Tuesday, February 1, 2022
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SMS Assist Summary
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers' livelihoods are in our hands-think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.
We're innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We're community volunteers, karaoke partners, and lifelong friends. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
Job Summary
The Learning & Development Specialist is responsible for the coordination and delivery of learning solutions, including live classroom training, webinars, and self-paced learning to support the educational needs of the organization.
Responsibilities
Deliver Learning Solutions
• Facilitate and deliver instructor-led training (ILT), on-site workshops, technical training, live webinars, and other learning programs for new and existing employees, customers, and Affiliates • Support the Learner Experience Design team as needed with updating and creating training content, curriculum, and other learning solutions including presentations, documents, videos, and eLearning
• Support learning & development, HR, and organizational initiatives as needed
Coordinate and run L&D programs and initiatives
• Schedule, coordinate, and run training classes, employee development courses, instructor-led training (ILT), live workshops, and other L&D courses and programs
• Schedule, coordinate, and run training classes, employee development courses, live workshops, webinars, coaching, mentoring, and shadowing programs
• Administer, curate, schedule, and assign learning, and run reports within the Learning Management System (LMS)
• Coordinate and communicate with departments across the organization, clients, and Affiliates to identify learning needs, develop learning solutions, and deliver training
• Track, report, and analyze data relating to training delivery and development hours, training effectiveness, and learning outcomes
Other
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Travel requirements: Able to work between Phoenix and Chicago. Further travel possible up to 25% as needed
Professional Skills
• Customer Service - Proficient
• Verbal Communication - Advanced
• Written Communication - Advanced
• Teamwork - Advanced
• Relationships - Advanced
• Organizational Awareness - Proficient
• Learning Agility - Advanced
• Analysis - Proficient
• Problem Solving - Proficient
• Process Orientation - Proficient
• Prioritization - Proficient
Role Specific Skills
• Strong professional public speaking skills
• Ability to conduct technical training, soft-skill training, and content-based training in both live environments and webinars with both large and small groups
• Proficient in MS PowerPoint, Word, and Excel
• Demonstrated understanding of adult learning principles and training techniques
• Proficiency in administering Learning Management Systems (LMS) preferred
Qualifications
Minimum Qualifications
• Bachelor's degree in education, communication, HR or related field, or equivalent experience
• 2+ years of experience facilitating and delivering workplace training or equivalent experience
Other Relevant Qualifications
• Training certifications or equivalent experience
• 2+ years of experience in in contact center or customer service or equivalent experience
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

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Location

130 E. Randolph Street, Chicago, IL 60601

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