Enova
Chicago, IL

Learning Associate at Enova

| Chicago
Sorry, this job was removed at 11:51 a.m. (CST) on Friday, March 27, 2020
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How do you want to grow?
Think back to your last job. Did you trust your boss to have your back, to be looking out for you? Enova managers and leaders actively look to develop your skills, to give you more interesting projects, to help you get promoted. When we talk to our team members, they tell us that they really do believe in their managers and directors. Where else will you have regular conversations about your career progress and how to get to your goal? We invest in our people so they can grow, whether it’s straight up the ladder or along their own unique path. This creates a culture where you can truly be seen. This is the core of Enova.

  • With up to 40% travel to Gurnee
  • Level based on subsequent experience

About the role:

You are responsible for facilitating and supporting the design of learning activities and programs for various audiences including new hires, existing employees, and managers both in the Contact Center and throughout Enova. You are bright, energetic, and a creative problem-solver. You will build relationships with key stakeholders, bring innovative ideas to our training processes, and help drive key initiatives throughout the organization. In short, you’ll play a key part in developing Enova’s talent through thoughtful development initiatives that support our culture.

If you are new to the learning profession, you will begin your contribution supporting our largest audience--Contact Center associates--helping them learn about Enova, their impact, and their daily technical work. This will prepare you to understand what it is to manage a classroom and master the principles of adult learning. As your experience progresses, you will assist in enterprise-wide learning solutions and services which include our continuing education, product launches, leadership development, business skills and more.

What you'll be doing:

  • Teach employees the technical knowledge and product specific information they need to succeed.
  • Help employees build strong professional communication skills.
  • Work with stakeholders to ensure learning resources are accurate and effective.
  • Enhance Contact Center performance and boost overall experiences while meeting Enova’s business objectives and core values.
  • Design instructional materials and training programs using a variety of methods.
  • Successfully liaison with other departments to identify gaps in performance and determine training needs.

We get excited about you if:

You are a high energy, approachable person who brings encouragement to the teams you are a part of. People know you for having a great attitude and for being patient and empathetic about the way people learn. You have a creative approach to helping people and you make any team you are a part of go further and do better.

You have:

  • Associates degree or equivalent work experience (e.g. 3 years or more in a corporate work environment)
  • Strong communication and interpersonal skills; ability to present in a group setting.
  • Ability to work independently as well as with teams.
  • Proficient with Microsoft Suite and Google Suite tools.
  • The ability to be flexible with work schedule at times and willing to occasionally work early morning or night hours to support the company’s international presence.
  • Ability to travel; up to 40% of your time will be spent facilitating training and/or working in our Chicago office.
  • Design instructional materials and training programs using a variety of methods.

Kudos to you if you have:

  • Contact Center experience
  • Bachelor’s degree in Education, Business Studies, Psychology or a related field

About the People Team

Most companies call this team the HR Department. We don’t like that name because we don’t think of Enovaians as ‘resources’; they’re people first and foremost. Our People Team is made up of 30+ ‘People People’ who are focused on making Enova an awesome place to work. That means the Recruiting team is obsessed with identifying top-notch talent to bring onboard, and our Compensation and Benefits team is tirelessly working to make sure Enova’s offerings are competitive and exciting. It means Talent Development is seen as a valuable resource for new and current employees to grow their skills, and People Resources is partnered closely with leaders to develop their people strategy. It means our PeopleTech team tackles any behind the scenes processes that makes sure things run smoothly for employees. Basically, it means we hustle to make sure Enova is a great place to spend 40ish hours a week.

About Enova

Enova is a FinTech company dedicated to using technology to help hard-working people get access to fast, trustworthy credit. To date, we’ve helped more than 5 million customers around the world. Born and raised in Chicago, our philosophy is simple, “Life’s short. Work someplace awesome.” Want to learn more? Just ask any of our almost 1,500 employees.

Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

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Where we are

175 W Jackson - Located right in the loop and easily accessible from the suburbs or the city.

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
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What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Women @ Enova, Pride @ Enova, South Asians @ Enova, and more!
Open door policy
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Past events have been at the Museum of Science and Industry, Millennium Park and more!
Vacation & Time Off Benefits
Paid Volunteer Time
Sabbatical
Eligible employees get 30 days of paid sabbatical after their first 4 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees discounted on-site garage parking.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Both company-wide and department-specific events.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Sabbatical program • Recognition programs • On-site discounted manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Intramural sports • Pet insurance

An Insider's view of Enova

What’s the vibe like in the office?

Enova has a fun, but hardworking vibe. Throughout my time here, even while everyone is hard at work, we are all still enjoying what we do and who we get to do it with.

Mercedez

Learning Systems Administrator

What projects are you most excited about?

My job requires me to think about my work from many different angles, and often make decisions when there is no obvious 'right' answer. I really enjoy the opportunity of tackling new challenges and mastering different decision-making frameworks.

Monica

Sr Manager, Product Management

How does the company support your career growth?

Enova supported my career/growth with training when I started. In baseline, the training program for new software engineers, we were given the time to learn before joining a team. It was great to have dedicated time just focused on learning and getting acclimated to Enova before jumping into project work.

Elena

Software Engineer II

What’s the vibe like in the office?

Enova provides an open and supportive environment that allows employees to proactively grow and develop. Leaders and mentors motivate team members to discover a better way to do the work. Here you can find yourself surrounded by talented, inspiring people.

Grace

Data Analyst I

Enova Careers in Chicago
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Operations
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General Contact Center Application

Enova
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As a Software Engineering Tech Lead, you will take ownership of the development of our systems and applications. You will team up with technical and business stakeholders, advocate for a high quality codebase, and eliminate roadblocks. You'll also enhance our collaborative environment by supporting the engineers on your team through mentorship and knowledge sharing.

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Enova is seeking to hire a Workforce Management Department Manager to optimize our contact center efficiency, using Genesys WFM software. With the help of a support team, this person will operate as an owner to drive the overall strategy for WFM that reflects a high performance environment and culture. We will look to this highly motivated person to establish a strong set of best practices and methods to maximize efficiency and occupancy, to meet fluctuating volumes and staffing demands.

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As a Senior Software Test Engineer, the team will look to you for testing not only at the feature level, but on the product level. Not only will you be involved in writing tests and feature specs with developers, it’ll be your responsibility to manage test implementation and quality validation for the entire project. This includes everything from choosing and laying the groundwork for new test suites, to pushing back on deadlines when a project needs more TLC before release. Product confidence is a top priority for each team, and we’ll look to you to be its vanguard in each project.

Analytics Analyst - Portfolio Analytics

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As an Analytics Analyst you will be one of Enova’s most valuable resources. You will develop, enhance and test the company’s models for use in determining the appropriate lending criteria and verification procedures. At times, you may be asked to conduct ad hoc analysis using statistical and financial tools to recommend for risk management, marketing and operational strategies. You will demonstrate the ability to interpret and organize data, and communicate it effectively to cross functional teams to solve business problems, provide requirements and support implementation. And through all of this, you’ll mentor analysts and disseminate your technical knowledge throughout the Analytics team.  

Software Engineer

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What you’ll be doing: As a Senior Software Engineer, you’ll be designing and implementing technical solutions to business problems. You’ll collaborate with other engineers to build the best systems for the problem at hand, learning from Lead Engineers and Architects, while mentoring junior developers. Most problems have multiple solutions and we need your expertise to figure out which one is best, influence technical teams of your solution, and drive to completion.

Product Manager

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As a Product Manager at Enova, you will be helping to shape the future of our lending products and platforms. You will help to drive product roadmaps by collecting internal and external customer feedback and work across departments to elicit or give requirements, prioritize backlog, and work with Engineering teams to deliver quality products. We look to our PMs for recommendations on new product features and tradeoffs in order to create a competitive advantage for Enova. You will put together business cases and work closely with stakeholders to get buy-in. You will be directly impacting the business and our hardworking customers.

Strategy and Operations Associate

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  Strategy and Operations Associate As an Associate on the Strategy & Operations - or “S&O” as insiders commonly refer to them here – You will wear a lot of hats so being comfortable with change comes naturally. What you’ll do:

Head of Operations

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The Director of Operations will be measured by the organization’s ability to provide high quality services, increased use of new proven technologies to increase efficiency, and achievement of performance metrics. The Director of Operations will execute Enova’s vision for operations to ensure the contact center meets customer and organization needs and continually engage in leading and inspiring the team in implementing best practices.