How do you want to grow?
Think back to your last job. Did you trust your boss to have your back, to be looking out for you? Enova managers and leaders actively look to develop your skills, to give you more interesting projects, to help you get promoted. When we talk to our team members, they tell us that they really do believe in their managers and directors. Where else will you have regular conversations about your career progress and how to get to your goal? We invest in our people so they can grow, whether it’s straight up the ladder or along their own unique path. This creates a culture where you can truly be seen. This is the core of Enova.

• With up to 40% travel to Gurnee
• Level based on subsequent experience

About the role:

You are responsible for facilitating and supporting the design of learning activities and programs for various audiences including new hires, existing employees, and managers both in the Contact Center and throughout Enova. You are bright, energetic, and a creative problem-solver. You will build relationships with key stakeholders, bring innovative ideas to our training processes, and help drive key initiatives throughout the organization. In short, you’ll play a key part in developing Enova’s talent through thoughtful development initiatives that support our culture.

If you are new to the learning profession, you will begin your contribution supporting our largest audience--Contact Center associates--helping them learn about Enova, their impact, and their daily technical work. This will prepare you to understand what it is to manage a classroom and master the principles of adult learning. As your experience progresses, you will assist in enterprise-wide learning solutions and services which include our continuing education, product launches, leadership development, business skills and more.

What you'll be doing:

• Teach employees the technical knowledge and product specific information they need to succeed.
• Help employees build strong professional communication skills.
• Work with stakeholders to ensure learning resources are accurate and effective.
• Enhance Contact Center performance and boost overall experiences while meeting Enova’s business objectives and core values.
• Design instructional materials and training programs using a variety of methods.
• Successfully liaison with other departments to identify gaps in performance and determine training needs.

We get excited about you if:

You are a high energy, approachable person who brings encouragement to the teams you are a part of. People know you for having a great attitude and for being patient and empathetic about the way people learn. You have a creative approach to helping people and you make any team you are a part of go further and do better.

You have:

• Associates degree or equivalent work experience (e.g. 3 years or more in a corporate work environment)
• Strong communication and interpersonal skills; ability to present in a group setting.
• Ability to work independently as well as with teams.
• Proficient with Microsoft Suite and Google Suite tools.
• The ability to be flexible with work schedule at times and willing to occasionally work early morning or night hours to support the company’s international presence.
• Ability to travel; up to 40% of your time will be spent facilitating training and/or working in our Chicago office.
• Design instructional materials and training programs using a variety of methods.

Kudos to you if you have:

• Contact Center experience
• Bachelor’s degree in Education, Business Studies, Psychology or a related field

About the People Team

Most companies call this team the HR Department. We don’t like that name because we don’t think of Enovaians as ‘resources’; they’re people first and foremost. Our People Team is made up of 30+ ‘People People’ who are focused on making Enova an awesome place to work. That means the Recruiting team is obsessed with identifying top-notch talent to bring onboard, and our Compensation and Benefits team is tirelessly working to make sure Enova’s offerings are competitive and exciting. It means Talent Development is seen as a valuable resource for new and current employees to grow their skills, and People Resources is partnered closely with leaders to develop their people strategy. It means our PeopleTech team tackles any behind the scenes processes that makes sure things run smoothly for employees. Basically, it means we hustle to make sure Enova is a great place to spend 40ish hours a week.

About Enova

Enova is a FinTech company dedicated to using technology to help hard-working people get access to fast, trustworthy credit. To date, we’ve helped more than 5 million customers around the world. Born and raised in Chicago, our philosophy is simple, “Life’s short. Work someplace awesome.” Want to learn more? Just ask any of our almost 1,500 employees.

Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.