Learning & Development Coordinator at GoHealth

| Chicago
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The Learning & Development Coordinator will play a key role in coordinating the training and development needs of call center agents and leadership. This includes preparation of training programs, delivering training programs, identifying instructors/resources, and acting as a liaison to program and account teams. The performance of our business is highly dependent on training and support from the Learning & Development team.

Responsibilities:

  • Establish training project plans and schedules for classroom and virtual training events in three locations
  • Promote training events using established processes and communication mediums
  • Responsible for administering the enterprise the Learning Management System (Bridge)
  • Reinforce guidelines governing the LMS
  • Demonstrate an understanding of adult learning principles
  • Design, develop, and deliver training
  • Produce progress and completion reports
  • Monitor and answer learning system and schedule-related tickets in a timely fashion
  • Collaborate with business to plan, schedule, and administer new hire and continuing education training

Skills and Requirements:

  • Bachelor’s degree in a related field
  • 2+ years training experience
  • 2+ years designing and developing training
  • Experience coordinating large scale, training initiatives
  • Strong written and verbal communication skills
  • Excellent relationship building skills
  • Adept at managing expectation
  • Collaborate with business and ensure alignment with all levels of the organization
  • Proficient with MS Office Suite and virtual communication mediums (Zoom, WebEX, GoToMeeting, Skype, Slack)
  • Experience with Learning Management and/or HRIS Systems

Benefits and Perks: 

  • Open vacation policy
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • Subsidized gym memberships
  • GoHealth is an Equal Opportunity Employer

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Our company is in the River North area with plenty of coffee shops and restaurants. GoHealth is near the Chicago Brown line and bus stops close by.

What are GoHealth Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 6 weeks of paid recovery time for new mom's and two weeks of bonding time to all new parents.
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Cross-department program.
Customized development tracks

Additional Perks + Benefits

Happy hours, ping-pong tournaments, and more company-sponsored events. Gym Membership Subsidies
Company Sponsored Health & Wellness Initiatives. Employee Referral Bonuses. Open Vacation Policy.

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