Responsibilities

Deliver Learning Solutions

• Facilitate and deliver instructor-led training (ILT), on-site workshops, technical training, live webinars, and other learning programs for new and existing employees, customers, and Affiliates
• Support the Learner Experience Design team as needed with updating and creating training content, curriculum, and other learning solutions including presentations, documents, videos, and eLearning
• Support learning & development, HR, and organizational initiatives as needed

Coordinate and run L&D programs and initiatives

• Schedule, coordinate, and run training classes, employee development courses, instructor-led training (ILT), live workshops, and other L&D courses and programs
• Schedule, coordinate, and run training classes, employee development courses, live workshops, webinars, coaching, mentoring, and shadowing programs
• Administer, curate, schedule, and assign learning, and run reports within the Learning Management System (LMS)
• Coordinate and communicate with departments across the organization, clients, and Affiliates to identify learning needs, develop learning solutions, and deliver training
• Track, report, and analyze data relating to training delivery and development hours, training effectiveness, and learning outcomes

Other

• Ability to read, write, and speak Spanish or other languages at a professional level is preferred
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Travel requirements: Able to work between Chicago and Naperville. Further travel possible up to 25% as needed

Professional Skills

• Customer Service - Proficient
• Verbal Communication - Advanced
• Written Communication - Advanced
• Teamwork - Advanced
• Relationships - Advanced
• Organizational Awareness - Proficient
• Learning Agility - Advanced
• Analysis - Proficient
• Problem Solving - Proficient
• Process Orientation - Proficient
• Prioritization - Proficient

Role Specific Skills

• Strong professional public speaking skills
• Ability to conduct technical training, soft-skill training, and content-based training in both live environments and webinars with both large and small groups
• Proficient in MS PowerPoint, Word, and Excel
• Demonstrated understanding of adult learning principles and training techniques
• Proficiency in administering Learning Management Systems (LMS) preferred

Qualifications

    Minimum Qualifications

• Bachelor’s degree in education, communication, HR or related field, or equivalent experience
• 2+ years of experience facilitating and delivering workplace training or equivalent experience

    Other Relevant Qualifications

• CPLP, ATD, Langevin, or other training certifications or equivalent experience
• 2+ years’ experience in Learning Management Systems (e.g. Saba, Cornerstone, Skillsoft)
• 2+ years’ experience in instructional design and/or project management
• Beginner to intermediate skills in audio/video production
• Beginner to intermediate skills in Adobe Creative Suite and graphic design
• Beginner to intermediate skills in e-learning software (e.g. Articulate Storyline, Adobe Captivate, Lectora, etc.)
• 2+ years of experience in in contact center or customer service or equivalent experience

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Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.