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Learning & Development Specialist

| Chicago

 

Responsibilities

 

Deliver Learning Solutions

  • Facilitate and deliver instructor-led training (ILT), on-site workshops, technical training, live webinars, and other learning programs for new and existing employees, customers, and Affiliates
  • Support the Learner Experience Design team as needed with updating and creating training content, curriculum, and other learning solutions including presentations, documents, videos, and eLearning
  • Support learning & development, HR, and organizational initiatives as needed

 

Coordinate and run L&D programs and initiatives

  • Schedule, coordinate, and run training classes, employee development courses, instructor-led training (ILT), live workshops, and other L&D courses and programs
  • Schedule, coordinate, and run training classes, employee development courses, live workshops, webinars, coaching, mentoring, and shadowing programs
  • Administer, curate, schedule, and assign learning, and run reports within the Learning Management System (LMS)
  • Coordinate and communicate with departments across the organization, clients, and Affiliates to identify learning needs, develop learning solutions, and deliver training
  • Track, report, and analyze data relating to training delivery and development hours, training effectiveness, and learning outcomes

 

Other

  • Ability to read, write, and speak Spanish or other languages at a professional level is preferred
  • Foster a positive team environment
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned
  • Travel requirements: Able to work between Chicago and Naperville. Further travel possible up to 25% as needed

 

 

  

Professional Skills

  • Customer Service - Proficient
  • Verbal Communication - Advanced
  • Written Communication - Advanced
  • Teamwork - Advanced
  • Relationships - Advanced
  • Organizational Awareness - Proficient
  • Learning Agility - Advanced
  • Analysis - Proficient
  • Problem Solving - Proficient
  • Process Orientation - Proficient
  • Prioritization - Proficient

 

Role Specific Skills

  • Strong professional public speaking skills
  • Ability to conduct technical training, soft-skill training, and content-based training in both live environments and webinars with both large and small groups
  • Proficient in MS PowerPoint, Word, and Excel
  • Demonstrated understanding of adult learning principles and training techniques
  • Proficiency in administering Learning Management Systems (LMS) preferred

 

Qualifications

    Minimum Qualifications

  • Bachelor’s degree in education, communication, HR or related field, or equivalent experience
  • 2+ years of experience facilitating and delivering workplace training or equivalent experience

    Other Relevant Qualifications

  • CPLP, ATD, Langevin, or other training certifications or equivalent experience
  • 2+ years’ experience in Learning Management Systems (e.g. Saba, Cornerstone, Skillsoft)
  • 2+ years’ experience in instructional design and/or project management
  • Beginner to intermediate skills in audio/video production
  • Beginner to intermediate skills in Adobe Creative Suite and graphic design
  • Beginner to intermediate skills in e-learning software (e.g. Articulate Storyline, Adobe Captivate, Lectora, etc.)
  • 2+ years of experience in in contact center or customer service or equivalent experience

­­­­­___________________________________________________________________________________

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

 

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

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Location

875 North Michigan Avenue , Chicago, IL 60611

What are SMS Assist Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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