At Sprout Social, people and culture are at the forefront of everything we do - a fact underscored by multiple Best Places to Work awards. As members of the Sprout People team, we are champions of Sprout’s unique culture. Doing our jobs effectively means every team member has access to the resources they need to be successful from day one, and every business unit has the talent and support needed to meet and exceed their goals.

As a Learning Experience Facilitator, you’ll use your domain expertise to design, build, maintain, and facilitate on-demand learning and instructor-led-training/virtual-instructor-led-training (ILT/VILT), blended and eLearning programs. As a key member of our Organizational Development team, you’ll collaborate closely with stakeholders across the business to identify learning needs and develop engaging strategies to deliver meaningful and actionable best in class learning and development opportunities across Sprout and within teams. This is your chance to balance both facilitation of internal instructor-led-training/virtual-instructor-led-training (ILT/VILT) programs and courses and create a road map to continuously upskill our learning practitioners across Sprout to make a broad-reaching impact in service to the development of Sprout’s employees. 

Since this role is focused on a strong command of instructional design and inclusive and engaging facilitation skills, we’re looking for someone with proven expertise and success in creating and implementing learning & development content within a high-growth environment and across distributed teams. 

If you are passionate about facilitation, learning, and employee development and are looking to make an impact working alongside an incredible team, we’d love to talk to you!

Qualifications

These are the minimum qualifications that our hiring team is looking for in this role:

• 1-2 years experience facilitating live training
• 1-2 years of experience creating blended learning experiences
• 1-2 years of experience managing or contributing to large cross-functional projects

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

• Has experience running and facilitating a training campaign/initiative from beginning to end at a previous company
• Familiarity with Articulate is a plus 

Within 1 month, you will... 

• Complete Sprout’s New Hire training program alongside other new Sprout team members. You’ll gain a broader understanding of our product, our people, and how your role fits into the organization.
• Understand as much as you can about the culture, products, teams, and projects of Sprout to creatively support our award winning culture.
• Conduct initial 1:1s to develop relationships with key stakeholders to uncover and understand their learning & development needs.
• Review past employee survey data and speak to employees across the organization to develop an understanding of employee experience as it pertains to learning & development.
• Familiarize yourself with Sprout’s existing learning & development programs and initiatives.
  

Within 3 months, you will…

• Begin to design training rollout plans and facilitate new and existing learning experiences, including on-demand, ILT/VILT and blended learning.
• Bring new and innovative ways to promote voluntary learning experiences and growth opportunities across Sprout.
• Internally market our curated learning paths/materials to increase engagement with on-demand training opportunities.
• Track key metrics for learning & development programming and use this data to help identify future needs.

Within 6 months, you will…

• Develop a strategy for bringing our currently outsourced leadership development programs in house - from facilitation to the overall learner experience. 
• Begin to contribute instructional design expertise and consultative support for internal initiatives and programs. 
• Conduct needs analysis and performer analysis of learning program target audiences to inform program improvements or to propose new programs.
• Leverage pertinent learning communication channels to increase knowledge sharing and create excitement among training participants. 

Within 12 months, you will… 

• Co-lead the Learning Subject Matter Experts (SME) Peer Group, designed to establish, support and iterate on best practices across learning functions at Sprout. 
• Informally mentor and coach others at Sprout who are interested in learning program administration, design, and facilitation as part of their career development.
• Partner with the broader Organizational Development team on developing initiatives particularly where there is a strong learning component
• Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

About Sprout Social 
Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.

Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We believe that true employee engagement cannot happen if you can’t bring your whole self to work, so we’re committed to building a diverse team, embracing an inclusive culture and investing in equity across our organization. That dedication is core to Sprout. We want all candidates, particularly those coming from traditionally underrepresented groups in the technology industry, to know they are welcome at Sprout.

We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:

• Insurance and benefit options that are built for both individuals and families, including generous company contributions
• Progressive benefit programs, like our parental leave program and free Divvy bike memberships
• High-quality and well-maintained equipment - your computer will never prevent you from doing your best
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop
• Solid programs in some of the staples: transportation, disability and life insurance
• Wellness initiatives to ensure both health and financial well-being of our team
• Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer.  We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. We value the things that make us different and want to see how you can make our team better!