Leaves and Accommodations Manager at Discover

| Chicago
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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description  

Leaves and Accommodations Manager

What You’ll Do 

  • Leading members of the People Operations team, which works collectively and collaboratively to complete data transactions in Discover's core HR systems, ensures accuracy of HR data, escalates complex HR issues, ensures compliance with core HR policies and practices, and provides guidance and resolutions for escalated employee concerns. Leads and provides direction for all local People Operations teams located at Discover's field locations, ensuring all end-to end HR operational processes are completed with stated parameters and in compliance with all company policies.
  • Act as leave of absence program expert and central point of contact for regulatory compliance and program operations
  • Manage full-cycle leave management process including oversight and administration of all leave workflow for US, including FMLA, ADA, STD, LTD, military, personal, and other leaves

How You’ll Do It 

  • Collaborate with Benefits, Legal, Payroll, HR Risk and Compliance Management teams in implementing and managing leave policies, programs and processes
  • Develops metrics to measure program success and is responsible for delivering regular Dash Board reporting to key HR and Operations stakeholders
  • Oversee a high level of quality and compliance by conducting regularly scheduled and unscheduled reviews; audits of claims and processes to identify process inefficiencies
  • Work to continuously improve processes to ensure the most efficient and effective approach to leave and disability management
  • Ability to diagnose problems, identify procedural irregularities, and drive appropriate solutions. Audit programs and make recommendations for process improvements and policy changes. Monitor legislation and notify HR management of changes that affect the leave and disability plans and assist in the implementation of needed changes
  • Work with managers and DFS personnel to ensure clear understanding of leave rights and responsibilities as well as leave options available to personnel. Guide managers throughout the leave in interpreting the legal parameters of applicable federal, state and local laws as well as internal policies
  • Provides mentoring, coaching, direction, support and guidance to the leave management team working closely with partners inside and outside of HR to optimize process design and improve employee experience
  • Plan, organize, and control all activities of the field People Operations teams. Participate in developing department goals, objectives, and systems. Build project plans and ensures adherence to project schedules when deploying function-wide changes 
  • Recommend process improvements, innovative solutions, policy changes and/or major variations from established policy, which must be approved by appropriate leadership prior to implementation. Analyze work process design and flow, improve processes and leverages the return on technological capabilities
  • Foster and maintain positive relationships with HR constituents; serve as an interface between internal customers and functional team members to ensure effective definition and delivery of People Operations processes and provides overall prioritization of work assignments and management of functional team resources and their activities
  • Promote proactive approaches using the company’s HRIS to solve business needs/problems, while also enhancing the understanding and acceptance of the HRIS capabilities. Understand and use qualitative/quantitative measurement and data collection design principles to understand People Operations processes and identifies areas of improvement
  • Provide leadership, planning, insight, and management for the development of a cost effective People Operations department while concurrently facilitating efficient operations to meet current and future business needs within the People Operations organization. Ensure continuity and successful delivery of functional services to users throughout the organization 

Qualifications You’ll Need 

The Basics 

  • High school diploma or GED 
  • 6+ years of experience in Relationship Management, Organizational Development, Project & Change Management, or related field 

Bonus Points If You Have 

  • Bachelor’s Degree in Human Resources, Communications, Business, Continuous Improvement, or related field 
  • 1+ years of experience in People Leadership, or related field 
  • Ability to work independently with minimal direction
  • Strong experience in vendor implementation and vendor management

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We are all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. 

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Technology we use

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Location

We're headquartered in the northwest suburbs of Chicago and have a downtown Chicago office known as “The 606.”

An Insider's view of Discover

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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