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Manager, HR Operations NAM

| Chicago


Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.


As a part of our HR team, you will partner with HRBPs, COEs and employees to support the growth and change that we see every single day at Groupon. The Manager, HR Operations is responsible for establishing and leading HR operations within select regions that we operate. As a member of the Global HR Operations team, this person will partner with other Shared Service Leaders in EMEA and APAC to establish best practices and policies across all regions.


In this role, you will be the first point of contact for all internal HR matters, including employee questions, support with Workday, HR policy guidance, support hiring and onboarding programs questions and do the myriad of things that can support productivity across the board.


We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?


You’ll spend time on the following:

  • Overall responsibility for management of regional HR Shared Service Center operations for North America
  • Possess a broad knowledge of the HR Shared Services Center processes, tools and service level agreements along with the company’s HR policies and service model     
  • Manage and report on the overall productivity and performance of the HR SSCs to regional SLAs/KPIs. Identify trends and areas of enhancement.
  • Responsible for hiring, training, coaching and motivating HR SSC team by setting performance expectations and providing regular performance feedback
  • Partner with Local HR leadership & COEs to drive effective/efficient HR services with an optimal balance among cost, efficiency and service delivery
  • Lead collaboration activities related to the centralization of HR operations across the region with key stakeholders (Finance, Audit, Legal, Information Technology, Payroll, Compensation & Benefits, Marketing Communications, etc.)
  • Lead cross functional efforts with HRIS, Finance, Legal and the business to implement and enforce global HR policies across the Region
  • Continue to provide support for employee and manager self-service, providing training and organizational readiness
  • Manage day-to-day relationships with unemployment, background screening and employment verifications vendors
  • Lead and/or participate in the planning and execution of special projects, as requested
  • Act as project manager for key projects such as a standardized reporting, HRBP best practices tools, coordination of termination rounds, etc.
  • Act as project manager for key projects such as a standardized reporting, HRBP best practices tools, coordination of termination rounds, etc.
  • Act as a key member of Global HR Operations team. Specifically: Lead efforts to continually standardize HR processes across the NAM organization; provide input into the broader HR Operations strategy; creates an environment of continuous improvement and innovation; thinks creatively and provides innovative suggestions


We’re excited about you if you have:

  • Bachelor’s Degree
  • 2+ years HR experience, specficially HR Operations required​, preferably in a high-volume environment with 1-2 years of people management experience
  • You're adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on

  • You know how to implement HR strategy that supports company objectives

  • Evidence of successfully leading others to meet and exceed measurable expectations

  • You're passionate about delivering the customer experience even in ambiguous, dynamic environments

  • You should have experience building, maintaining, and activating strong partnerships with direct reports, peers, leaders, and key partner

  • Proficient experience with HRIS systems, specifically Workday, required
  • Skilled in Google Suite (Docs, Calendar, Sheets, Mail)
  • You have a passion for the experience you provide your customers - and can diffuse even high-tension situations with ease
  • You know that the details matter and a demonstrable ability to multitask
  • Ability to be an effective leader and interact effectively with leadership across various functions
  • Strong project management and change management skills and experience
  • Highly skilled in analyzing problems and providing direction





Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our employee resource groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

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