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Manager - Workforce Management and Planning

| Chicago
Avant is revolutionizing the world of lending by lowering the costs and barriers of borrowing for everyday people. At our core, we are a technology company that builds advanced platforms and uses custom analytics. Today, we help underserved consumers, the majority of whom get fast funding on our online platform without having to talk to anyone. Tomorrow we plan to use our world class technology and underwriting capabilities to launch new products and bank partnerships that improve people’s financial lives.
JOB DESCRIPTION
Let’s get to business. The Workforce Manager oversees the workforce management function for all operations staff across multiple sites and lines of business. The responsibilities include forecasting, scheduling, capacity planning, reporting, and real-time management to ensure that service levels and other KPIs are met. The Manager will work closely with business stakeholders to gain a deep understanding of workforce requirements and drive continuous resource optimization including the delivery of both near and long-term capacity plan strategies. We are looking for a hands on candidate who takes ownership and seeks opportunities.

What you do at Avant

  • Responsible for the creation and delivery of volume forecasts required to support advanced planning in a highly complex environment
  • Develop both short and long-term staffing plans to ensure resources meet the latest demand forecast to achieve operational productivity goals
  • Provides ongoing analysis to key business stakeholders on both historical and real-time performance and trends
  • Monitor and manage workforce intraday across all work queues and lines of business and modify staffing requirements where needed to maintain SLA targets
  • Assist in the development and implementation of workstream routing strategies to advance workforce utilization 
  • Manage and develop a team of direct reports

Why you are a fit for Avant

  • Minimum 5 + years experience in Workforce Management including forecasting, scheduling, and real-time management; Minimum 3+ years management experience 
  • Advanced knowledge of workforce management platforms; Experience working with Calabrio a plus
  • Advanced problem-solving and analytical skills; Understanding of operations (contact center) metrics
  • Bachelor’s Degree

Why Avant is a fit for you:
At Avant, we believe our values make a difference:
We value, support, and help each other grow
We are committed to active inclusion and diversity
We are transparent and believe the best idea wins
We succeed when our customers succeed
We get sh!t done… responsibly
And we keep it fun!
We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • JIRAManagement

Location

Located on Chicago's scenic riverwalk, we're surrounded by trendy restaurants, a thriving startup community, and easy access to public transportation.

An Insider's view of Avant

What’s the vibe like in the office?

The vibe is positive and encourages fun, but also strives for growth through hard work and innovation. I would also say Avant is a “come as you are” environment where people are able to bring their whole selves to work, which leads to diverse viewpoints and great ideas.

Liz

Software Engineer

How do you collaborate with other teams in the company?

Because of the nature of my role, I’m constantly collaborating and working with other teams. Program management is like being a traffic cop, at the intersections of every vertical within the business unit; I stop and start traffic, provide estimates on travel time, and route drivers down the right street if they get lost.

Molly

Customer Success Manager

What are some things you learned at the company?

The new projects we launch for our bank partners are really exciting because of all the learning opportunities they present. These projects require a substantial amount of collaboration between teams, so everyone is growing and learning from one another as we go. It's pretty awesome!

Marq

Tech Quality

What does your typical day look like?

70% of my day is working on code. 20% of my day is spent on unblocking other junior engineers or reviewing code. 10% of my day is in meetings. 100% of my day is spent having fun! =)

Hebron

Software Engineer Team Lead

What are Avant Perks + Benefits

Avant Benefits Overview

We offer group Medical, Dental, and Vision coverage, as access to a 401(k) plan, generous parental leave, commuter benefits, and unlimited vacation time. We have a free gym on site at our Chicago office and other great perks like daily free lunch, a fully-stocked kitchen with beer on tap, casual dress code, a game room, and company happy hours.

Culture
Volunteer in local community
We love being in Chicago! We'll run donation drives for local schools, pack lunches for city shelters, host events for young people interested in fintech, and whatever else comes up!
Eat lunch together
Intracompany committees
Like the Diversity & Inclusion Committee and the Fun Committee, to name a few.
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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