What we’re building and why we’re building it. 

Fetch is a build-first technology company creating a rewards program to power the world. Over the last 5 years, we’ve grown from 0 to 10M active users and taken over the rewards game in the US with our free app. The foundation has been laid. In the next 5 years we will become a global platform that will completely transform how people connect with brands. 

It all comes down to two core beliefs. First, that people deserve to be rewarded when they create value. If a third party directly benefits from an action you take or data you provide, you should be rewarded for it. And not just the “you get to use our product!” cop-out. We’re talkin’ real, explicit value. Fetch points, perhaps. 

Second, we also believe brands need a better and more direct connection with what matters most to them: their customers. -- Brands need to understand what people are doing, and have a direct line to be able to do something about it. Not just advertise, but ACT. Sounds nice right? 

That’s why we’re building the world’s rewards platform. A closed-loop, standardized rewards layer across all consumer behavior that will lead to happier shoppers and stronger brands.

Fetch Rewards is an equal employment opportunity employer.

The Role!

At Fetch, our People Operations (HR) team is centered on creating innovative ways to address the needs of our employees, managers and leadership teams. We are looking for a qualified and resourceful People Operations Generalist to support our team in ensuring efficient operations. In this role, you will manage day-to-day responsibilities, projects and be able to make a positive impact on Fetch’s employees. 

Scope of Responsibilities:

• Create an elite employee experience through relationship building, providing support when employee related matters and questions arise, fostering a positive work culture.  
• Partner with leaders across the organization to provide guidance on performance management, employment laws, Fetch people best practices. 
• Maintain high standards with employee information and documentation through HRIS and other systems.  
• Develop and execute People Operations best practices and employee handbook with continuous improvement always in mind. 
• Lead onboarding and offboarding processes to ensure smooth transitions. 
• Assist with immigration processes including H-1B transfers, green cards, and recruiting questions.
• When applicable, ensure legal compliance by monitoring and implementing proper HR federal and state requirements and conducting investigations.
• Collaborate with Employee Connectivity, Talent Acquisition, Learning & Development, and the Inclusion teams to support and promote a balanced and compliant work environment

We know we’re both succeeding when: 

• The contributions of each team member lead to high performance and positive collaboration
• We are solving problems with creativity and flexibility while approaching with adaptability
• Policies are understood across the organization and information is easy to find for employees
• We are operating with a sense of urgency and thrive solving ambiguous or unique situations
• We have quick and accurate answers to reporting and data or informational needs 
• Employees come to us because they trust we can provide the right guidance and information. 

The ideal candidate:

• Has excellent communication skills: can listen and interpret needs of others and clearly convey information
• Is solution-oriented: maintains responsibility for issues start to finish and takes a proactive approach to problem solving
• Has a good base understanding of local, state, and federal employment laws and HR policies 
• Experienced working in Human Resources or a closely related field
• Experienced in employee relations
• Experienced working with data and/or analytics
• Ability to maintain confidentiality and exercise discretion when appropriate
• Is ready to jump in and learn!

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