Core Responsibilities

• Develop, update and implement Residential specific training on SMS Assist systems, processes, procedures and initiatives under the direction of the Residential Training Team Lead
• Serve as a bench facilitator for the Residential Training Team Lead for all department specific trainings
• Maintain and/or create departmental specific presentations and training resources
• Manage and maintain all Residential content on the SMS HUB, including training resources, processes, course calendar, etc.
• Assign/implement/manage New Hire shadow trainings and logistics with respective ops teams
• Maintain shadow training checklists for Residential Department and provide coaching to shadow trainers
• Manage all temporary employee activities to include facilitating training, scheduling shadow sessions, and eliciting feedback
• Conduct ‘train the trainer’ sessions for all current and potential Residential Shadow Trainers
• Attend and/or host department weekly/monthly meetings at all levels (AD, TL, OS) to maintain departmental process consistency
• Facilitate system update sessions as applicable platform changes become available
• Partner with Residential leadership team to develop, maintain and implement specific development programs (i.e Coaching program)
• Supervise all facets of department temporary employee onboarding process, including but not limited to team communication, facilitation and shadow training
• Assist Residential Training Team Lead with implementation, maintenance and calibration processes of the Team Lead ‘Buddy’ program
• Track attendance, survey results and employee feedback for departmental training sessions
• Create training metrics that validate program effectiveness
• Assist SMSU, Talent Development team and Residential leadership with implementation of 30/60/90 onboarding programs
• Conduct ongoing assessments of Residential Department training needs and of the internal Residential training resources and sessions for effectiveness
• Partner with Residential Department to determine new systems, and/or processes that require training
• Conduct 30-day check points with New Hires to assess effectiveness of the onboarding/training process
• Develop innovative and effective training tools and methods
• Schedule and/or conduct any necessary internal training webinars for all remote employees
• Setting up and introducing training sessions, as necessary
• Working with other members of the Human Resources team to continuously improve and streamline the Training Department
• Support the training team in overall department goals

Key Competencies

• Confidence and ability to communicate effectively to small and large groups
• Independent and self-driven
• 1-2 years training/facilitation experience
• Exemplary communication skills both written and verbal, able to confidently communicate to all levels of an organization
• Strong, professional public speaking skills
• Ability to create and conduct webinars
• Ability to create training resources
• Innovative approach to training and ability to come up with creative methods for knowledge transfer
• Knowledge and understanding of adult learning principles and training techniques is a plus++
• Ability to develop relationships with key Business Partners and Stakeholders
• Ability to perform in a fast-paced, goal-oriented, and time-sensitive environment
• Excellent skills with Microsoft Office

Education and Experience

• Bachelor’s Degree or equivalent experience
• Minimum 1-year experience within an operations department
• Requires the ability to operate independently and communicate effectively with technical staff, peers, and management
• Must have good analytical, presentation and problem-solving skills
• Creative thinker
• Excellent written and verbal communication skills

Job Classification

• This is a full-time, non-exempt position
• This is a standard shift position
• The Residential Training Coordinator is a function of Human Resources
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.