Senior HR Business Partner

| Chicago | Hybrid
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Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:

As the Sr. HR Business Partner, you will be responsible for supporting human resources responsibilities for our technology, product, and business strategy business functions that span across hub locations of Chicago, IL and Toronto, ON, as well a remote employee population. You'll partner with department leaders and the broader People Team to understand organization friction points, strategize solutions, and implement people focused initiatives that support and level up our talent. 
How your role contributes to the success of Vivid Seats:

  • Provide HR guidance and support for our technology, product, and business strategy departments including management coaching, employee relations, performance management, compensation, leave of absences, and HR policies and programs.
  • In partnership with the Director, Talent, identify, strategize, and implement high impact programs with measurable results.
  • Influence business leaders on talent decisions to ensure they align to company strategy, culture, and values.
  • Be a trusted resource for employees and management on all HR related matters.
  • Facilitate and lead talent review cycles including calibration sessions and compensation recommendations.
  • Conduct stay and exit interviews, analyze data, and make recommendations for corrective action and continuous improvement.
  • Support larger HR initiatives including performance management, compensation planning, and employee development.
  • Identify, investigate, and resolve issues of employee concern or conflict in an appropriate and timely manner.
  • Partner with internal People Team departments on talent development and staffing strategy.

How your role expectations will progress as a Sr. HR Business Partner in the first 30, 90, and 180 days:
30 days in

  • Acclimate to Vivid Seats' values and organizational goals to understand how your department drives initiatives forward.
  • Understand your role contributions and the needs of your stakeholders that rely on your deliverables to bring business objectives to life.
  • Learn stakeholder dynamics, HR practices, policies, and current projects that support your technology, product, and business strategy departments.
  • Get to know your business leaders and begin to understand their talent/business priorities.

90 days in

  • Develop and lead initiatives for your stakeholders that enhance process, drive innovation, and build on Vivid Seats values.
  • Be knowledgeable in Vivid Seats HR practices and policies to support employee and manager needs that arise.
  • Identify immediate needs within dedicated business functions, acting swiftly and confidentially to support them.
  • Conduct stay interviews with top talent to understand their perspective, aspirations, and needs to recommend retention plans. 

180 days in 

  • Monitor and evolve deliverables, goals, and overall performance to ensure alignment with broader initiatives of the People Team and the organization.
  • Identify employee trends, analyze data, and propose areas for improvement, scaling initiatives that apply to the broader organization.
  • Act as trusted HR partner for any employees and management needs.
  • Lead HR projects and initiatives, acting as a strategic advisor to the teams and leaders you support.
  • Partner with, coach, or support People Team members on various talent acquisition, compensation, talent development, or people operations objectives.

What You'll Bring:

  • Proven experience in a strategic HRBP position with a deep understanding of employee relations, performance management, and stakeholder influence.
  • Passion for people, culture, process improvement, and providing best in class experiences.
  • Intrinsically curious with a knack for solving problems of differing degrees of difficulty.
  • Ability to think strategically while executing tactically, turning ideas into plans that can be implemented and measured.
  • Highly organized with strong prioritization ability, great communication skills, and attention to the details.
  • Knowledge of labor laws and HR compliance.
  • Bachelor's Degree in Human Resources related field or equivalent experience.

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 

Vivid Seats provides competitive compensation; bonus incentives; equity; FLEX/Generous PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks.

Location: Chicago, IL
We believe in a hybrid working model which provides employees the flexibility to take advance of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago's rising tech scene.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • DockerFrameworks
    • JSFFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • OAuthFrameworks
    • React NativeFrameworks
    • SpringFrameworks
    • TerraformFrameworks
    • Vue.jsFrameworks
    • AWS RedshiftDatabases
    • ElasticsearchDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • New RelicServices
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • BrazeCRM
    • BrazeEmail
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Located in the landmark Marshall Fields building, Vivid Seats brand new HQ incorporates modern design, collaborative spaces, and the excitement of live events to create an innovative workplace. We are centrally located near public transportation hubs, shops, restaurants and entertainment venues.

An Insider's view of Vivid Seats

How does your team reward individual success?

We are encouraged to take ownership of our work and continue supporting technologies we work on, well into production and beyond. Having coworkers who care so genuinely about not only my individual success, but also the company's success, makes working for Vivid Seats extremely rewarding.

Lana M.

Quality Engineering Manager

What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
All employees are offered equity as part of our total rewards package.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer credits and discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies (like monthly care packages for our remote employees!) and pre-tax commuter benefits. All employees are encouraged to use no questions asks mental health days and a floating holiday. When in the office we host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for morning yoga or lunchtime run. Employees are also able to work a hybrid schedule, providing the balance life requires, when we need it.

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