Vivid Seats
Chicago, IL

Senior Human Resources Business Partner

| Chicago
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The Opportunity:

As a Senior HR Business Partner, you are a critical problem solver and a trusted coach. You easily build credibility with all levels of an organization. You identify areas of opportunity before anyone else and you not only come up with an effective approach to tackle them, you execute the solutions while developing others around you. You elevate managers because they are the connection to an engaged organization and awesome employee experience.

Sound like you? Keep reading for more detail.

Vivid Seats is seeking an experienced HRBP to support business leaders and help increase the effectiveness of our Operations function. The role will support our critical Operations teams comprised of onsite and remote team members. You will have frontline access to leaders and their teams to guide, partner and support them in a fast paced and dynamic live events marketplace. You'll have the ability to impact talent strategy and engagement, performance management, career paths, learning and development, diversity & inclusion and change management. These strategic initiatives are balanced with the day-to-day coaching and task resolution that involve employees, managers and leaders. This is an exciting time to join a highly collaborative and empowered HR Team, creating impactful programs that enhance the experience of Vivid Seats employees.


  • Work closely with leadership to support our Operations functions and execute key HR processes (Performance Management, Compensation, Career Pathing) and best practices for approximately 200 employees
  • Provide business partnering on people-related strategy and execution using insightful data to guide decision-making and provide proactive solutions
  • Coach and advise managers on employee related issues and needs; work with them to manage and resolve performance and employee relations issues
  • Support employees by being a resource in everything Vivid Seats - benefits, policies and procedures
  • Ensure employee engagement within teams by creating action plans and driving accountability with leaders, featuring touch points, rewards, recognition, and performance optimization
  • Provide expertise in organizational design, performance management, coaching, learning and development, data analysis and employee relations
  • Conduct effective investigations when needed that are thorough and objective 

To be successful you'll need:

  • Bachelor's degree with minimum 5+ years' HR generalist or partnering experience
  • Previous experience in Human Resources for fast paced, innovative companies
  • Superior communication skills – convey confidence, empathy and trust to build effective relationships; able to engage with front line employees as well as senior leaders on a strategic and operational levels
  • Strong influencing skills to motivate action and drive collaboration.
  • Comfort with ambiguity and a dynamic work environment
  • Effective problem solver with strong analytical skills that identify root causes, understand trends, develop recommendations and hold partners accountable to own and deliver
  • Excellent teamwork and interpersonal skills with ability to influence and build strong working relationships at all levels
  • Desire to join a collaborative, fast paced team while having an impact on the future of the company

What We Offer: 
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter - which is why we continue to grow year over year. Working at Vivid Seats puts you front and center at the opportunity to scale our best in class platform that allows our fans to sit closer and experience more. 
At Vivid Seats, you will have the opportunity to work with the flexibility and speed of a startup; while operating at massive, profitable scale. We keep our teams lean, allowing each employee direct accountability of creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to our applications. Good ideas are heard and implemented, and hard work rewarded. Being a part of our team means having the ability to drive impact and own the innovation that connects our tens of millions of unique monthly users to the memorable experiences that only live events create. 
We are passionate about creating memorable experiences for our fans and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, 401K matching, a generous benefits package and Flex PTO policy plus a variety of workplace perks.

Our offices are located at:
111 N. Canal Street
Chicago, IL 60606
225 W. Randolph Street
Chicago, IL 60606
This position will start remotely but will be onsite in Chicago as the office reopening allows.

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Where we are

Located in the Loop near major transportation lines including Ogilvie and Union stations, as well as the Brown, Purple, Green, and Blue CTA lines

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • JSPFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • AuroraFrameworks
    • SpringbootFrameworks
    • Elasticsearch Frameworks
    • RedshiftFrameworks
    • PandasFrameworks
    • JuliaFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Constant ContactEmail
    • MailChimpEmail

What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with Nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Friends outside of work
Eat lunch together
Intracompany committees
Vivid Cares, Vivid Cleats, the FUN Committee are just a few examples of how we partner to execute initiatives that are important to our employees!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies, and pre-tax commuter benefits. . We host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for your morning yoga or lunchtime run. For those with strong balance skills, we also have treadmill and bike desks!

Vivid Seats Jobs in Chicago

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Payroll Specialist

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1 week ago
As the Payroll Specialist, you will be accountable for the accurate and timely processing, reporting, and support for all Vivid Seats payroll in the US and Canada. As a payroll subject matter expert, you'll use your excellent communications skills to serve as a consultant to colleagues and employees on payroll related inquiries while ensuring compliance with regulations applicable to payroll. You will play a key role in helping design and refine the policies and procedures to ensure seamless information flow between HR, Finance and Accounting teams.

Senior Human Resources Business Partner

Vivid Seats
2 weeks ago
As an HR Business Partner, you are a critical problem solver and a trusted coach. You easily build credibility with all levels of an organization. You identify areas of opportunity before anyone else and you not only come up with an effective approach to tackle them, you execute the solutions while developing others around you. You elevate managers because they are the connection to an engaged organization and awesome employee experience.