Vivid Seats
Chicago, IL

Senior Human Resources Business Partner at Vivid Seats

| Chicago
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We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements.
The Opportunity:

As a Senior HR Business Partner, you are a critical problem solver and a trusted coach. You easily build credibility with all levels of an organization. You identify areas of opportunity before anyone else and you not only come up with an effective approach to tackle them, you execute the solutions while developing others around you. You elevate managers because they are the connection to an engaged organization and awesome employee experience.

Sound like you? Keep reading for more detail.

Vivid Seats is seeking an experienced HRBP to support business leaders and help increase the effectiveness of our Operations function. The role will support our critical Operations teams comprised of onsite and remote team members. You will have frontline access to leaders and their teams to guide, partner and support them in a fast paced and dynamic live events marketplace. You'll have the ability to impact talent strategy and engagement, performance management, career paths, learning and development, diversity & inclusion and change management. These strategic initiatives are balanced with the day-to-day coaching and task resolution that involve employees, managers and leaders. This is an exciting time to join a highly collaborative and empowered HR Team, creating impactful programs that enhance the experience of Vivid Seats employees.

Responsibilities:

  • Work closely with leadership to support our Operations functions and execute key HR processes (Performance Management, Compensation, Career Pathing) and best practices for approximately 200 employees
  • Provide business partnering on people-related strategy and execution using insightful data to guide decision-making and provide proactive solutions
  • Coach and advise managers on employee related issues and needs; work with them to manage and resolve performance and employee relations issues
  • Support employees by being a resource in everything Vivid Seats - benefits, policies and procedures
  • Ensure employee engagement within teams by creating action plans and driving accountability with leaders, featuring touch points, rewards, recognition, and performance optimization
  • Provide expertise in organizational design, performance management, coaching, learning and development, data analysis and employee relations
  • Conduct effective investigations when needed that are thorough and objective 

To be successful you'll need:

  • Bachelor's degree with minimum 5+ years' HR generalist or partnering experience
  • Previous experience in Human Resources for fast paced, innovative companies
  • Superior communication skills – convey confidence, empathy and trust to build effective relationships; able to engage with front line employees as well as senior leaders on a strategic and operational levels
  • Strong influencing skills to motivate action and drive collaboration.
  • Comfort with ambiguity and a dynamic work environment
  • Effective problem solver with strong analytical skills that identify root causes, understand trends, develop recommendations and hold partners accountable to own and deliver
  • Excellent teamwork and interpersonal skills with ability to influence and build strong working relationships at all levels
  • Desire to join a collaborative, fast paced team while having an impact on the future of the company

What We Offer: 
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter - which is why we continue to grow year over year. Working at Vivid Seats puts you front and center at the opportunity to scale our best in class platform that allows our fans to sit closer and experience more. 
At Vivid Seats, you will have the opportunity to work with the flexibility and speed of a startup; while operating at massive, profitable scale. We keep our teams lean, allowing each employee direct accountability of creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to our applications. Good ideas are heard and implemented, and hard work rewarded. Being a part of our team means having the ability to drive impact and own the innovation that connects our tens of millions of unique monthly users to the memorable experiences that only live events create. 
We are passionate about creating memorable experiences for our fans and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, 401K matching, a generous benefits package and Flex PTO policy plus a variety of workplace perks.


Location:
Our offices are located at:
111 N. Canal Street
Chicago, IL 60606
225 W. Randolph Street
Chicago, IL 60606
This position will start remotely but will be onsite in Chicago as the office reopening allows.

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Where we are

Located in the Loop near major transportation lines including Ogilvie and Union stations, as well as the Brown, Purple, Green, and Blue CTA lines

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • JSPFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • AuroraFrameworks
    • SpringbootFrameworks
    • Elasticsearch Frameworks
    • RedshiftFrameworks
    • PandasFrameworks
    • JuliaFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Constant ContactEmail
    • MailChimpEmail
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What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with Nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Friends outside of work
Eat lunch together
Intracompany committees
Vivid Cares, Vivid Cleats, the FUN Committee are just a few examples of how we partner to execute initiatives that are important to our employees!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer credits and discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies (like monthly care packages!) and pre-tax commuter benefits. All employees are encouraged to use no questions asks mental health days and a floating holiday. When in the office we host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for morning yoga or lunchtime run. Employees are also able to work remotely, providing the balance life requires, when we need it.

An Insider's view of Vivid Seats

How does your team reward individual success?

We are encouraged to take ownership of our work and continue supporting technologies we work on, well into production and beyond. Having coworkers who care so genuinely about not only my individual success, but also the company's success, makes working for Vivid Seats extremely rewarding.

Lana M.

Sr Quality Engineer

What projects are you most excited about?

At Vivid Seats you are always working on something exciting and challenging which not only keeps you committed but also foster personal growth. Currently, my team is working on implementing a screen which will be highly personalized to the users and will help promote continuing engagement.

Sumedha G.

Software Engineer

How does the company support your career growth?

Vivid Seats is full of opportunity, where giving it your all is rewarded and being challenged is encouraged. If you are keen to learn, and want to accelerate your personal and professional growth, there is no limit as to how much you can achieve.

Keshav V.

Director of Engineering

How do you empower your team to be more creative?

At Vivid Seats, we recognize that creativity is driven by empowered teams who make their own decisions and can implement their best ideas themselves. We also make sure that information is available and flowing between functions and teams, through regular townhalls, product-tech all hands, scrum of scrums, etc., to foster employee engagement.

Riza C.

Director of Product Management

What's the biggest problem your team is solving?

We're always aiming to solve complex problems that improve the experience of countless customers. As a product team, I’m impressed at how well we collaborate across the organization, and that we do so in a way that highlights each of our skill sets that ultimately makes our products – and each of us – better.

Jarid M.

Sr Product Manager

Vivid Seats Jobs in Chicago
12

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Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
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Senior Software Engineer

Vivid Seats
Chicago
1 day ago
+63
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements. The Opportunity:  As a Senior

Product Designer

Vivid Seats
Chicago
3 days ago
+63
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto. We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements. The Opportunity:As a Product

iOS Engineer

Vivid Seats
Chicago
4 days ago
+63
As an iOS Engineer you will help architect, develop, and maintain the Vivid Seats iOS App. You'll research and incorporate modern best architectural standards, refactor our code base when necessary, and scale the consumer facing Vivid Seats app that has millions of downloads.  Our team works with a Swift codebase, utilizing a VIPER-derived architecture, and emphasizes custom built solutions over third-party. Our mobile engineers collaborate with our Product, Quality and Design Teams to select technology, optimize our current experience, and implement product differentiators to improve the experience for our users. We've built lean and empower teams to look critically at our apps, innovate, and drive new solutions forward. Our delivery teams work together- standardizing the way we write code across platforms and providing ownership that extends beyond individual teams. 

Director of Compensation

Vivid Seats
Chicago
6 days ago
+63
The Opportunity:At Vivid Seats we believe that our employees are essential to our success, and our reward programs play a critical role in attracting, motivating and retaining the best talent. We are looking for a Director of Compensation to refine and drive Vivid Seats' Compensation philosophy and practices. The ideal candidate will have significant experience with executive compensation, broad-based compensation, and equity program

Android Engineer

Vivid Seats
Chicago
6 days ago
+63
This position is open to fully-remote candidates who can work from anywhere in the United States and Canada. Candidates also have the option to work from one of our office locations in Chicago or Toronto.We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements.The Opportunity: As an Android

Software Engineer II

Vivid Seats
Chicago
6 days ago
+63
As a Software Engineer II you'll make highly visible enhancements to our platform by maintaining and building new features across our Core Java applications. Our teams work with a variety of applications that enable our ability to sell tickets, manage inventory, support our internal users, and provide a great customer experience from the website to the box office. As a subject matter expert on your team, you will help set the direction of the design and development of our evolving paid search bidding system. You'll develop innovative solutions that give Vivid Seats a competitive advantage, mentor engineers, encourage team members, and champion technology improvements for your delivery team. 

DevOps Engineer II

Vivid Seats
Remote
1 week ago
+63
As a DevOps Engineer, you will own the reliability, efficiency, and speed of our delivery pipeline. Your top priority will be ensuring our product teams can get their software to production as quickly and safely as possible. As part of the DevOps team, you will work closely with the software engineers, quality engineers, and product owners to understand their needs and optimize their productivity. The DevOps team at Vivid Seats believes that the engineers are our customer. A good candidate will have a desire to support our engineering teams and bring a customer service-focused mindset to our DevOps practice.

Business Operations Analyst

Vivid Seats
Chicago
1 week ago
+63
The Opportunity:Vivid Seats Business Operations Analysts work with our Operations Management team to monitor agent and team performance, identify opportunities for improvement, and quantify the impact of changes to protocols or systems. The ideal candidate has a passion for developing actionable insights through analysis of data. What you'll do: Evaluate and assess processes and protocols to drive continuous improvement. Identify relevant data,

Technical Recruiter

Vivid Seats
Chicago
1 week ago
+63
We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements. The Opportunity: As a Technical Recruiter you have the opportunity to directly impact the most valuable part of our company's success; finding the best people with the skills and passion to succeed in our fast-paced, digital environment.  A

Talent Acquisition Manager

Vivid Seats
Chicago
1 week ago
+63
We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements. The Opportunity:  As a Talent Acquisition Manager at Vivid Seats, you’ll lead a high performing team of recruiters that directly impacts the most valuable part of our company’s success; finding the best people with the skills and passion to

Inventory Operations Associate

Vivid Seats
Chicago
2 weeks ago
+63
 As our online ticket marketplace continues to grow, we are looking to add a driven individual to our Skybox Fulfillment Team. The Inventory Operations Associate will partner with the operations team in managing seller ticket fulfillment using our Skybox Point of Sale (POS) system for our marketplace. You will provide support for sellers and marketplaces by developing expert-level knowledge of Vivid Seats' Skybox POS system, the seller community, and our marketplaces. This opportunity is a unique experience to build your communication skills, negotiation tactics, and problem-solving skills on a fast paced and motivated team. 

Sr. Email Marketing Specialist

Vivid Seats
Chicago
2 weeks ago
+63
The Opportunity: As an Sr. Email Marketing Specialist, you will help connect fans to their favorite live events. You'll be a vital member of the CRM team, responsible for the day-to-day, hands-on execution of promotional email sends and push notifications leveraging state of the art segmentation and engagement tools to build highly targeted multi-touch email marketing experiences for our community of customers. You will work alongside a driven