Senior Training and Communications Consultant
Summary
The Senior Training and Communication Consultant will act as the liaison between the business units/client, technology teams and support teams. The individual will work directly with our clients to understand their business/communication/training needs. This individual will also be responsible for ensuring that deliverables meet client standards and expectations. The successful candidate will work on multiple tasks simultaneously and be a team player.
The Senior Training and Communication Consultant will report to the Change Management Lead.
Communication Responsibilities
- Help develop, prepare, deliver, and evaluate stakeholder interactions and adjust the Communications and Engagement Plan as needed
- Help develop communication materials
- Participate in meetings with the Leads, SME’s, client management and vendor personnel
- Assess, document, and communicate client practices
- Participate in business function analysis and process mapping
Training Responsibilities
- Develop training needs analysis
- Develop training curriculum
- Work with development teams on design, build, show activities with a focus on change management activities/impacts
- Help prepare Training Strategy and Plan Definition
- Help Design, develop, deploy, and evaluate the training support materials
- Understanding of Business Process designs and considerations for role impacts
- Support project deployment activities and post-deployment review to ensure successful change adoption
- Help define the to-be skills/knowledge requirements for the affected workforce
- Help design and conduct Skills Assessment to measure the baseline skills of the affected workforce, and create a plan to close the gap between current and required skills
Job Specific Requirements
- 4-year college degree or relatable professional experience
- 3-5 years with communication, training, change management activities on large/tier one software implementation projects
- General Consulting experience at a top tier consulting firm – running workshops; defining requirements; mapping processes; developing functional design documents, and communication materials
- Gas utility experience – especially knowledge of construction / field operations is desired
- Familiarity with Computer Based Development Tools: Adobe Captivate / Camtasia is a plus
- communication/training experience
- Enterprise Asset Management experience – SAP or IBM Maximo desired
- Strong business analyst skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
General Requirements
- Ability to work in the field, both in a management and hands on role
- Advanced knowledge of project management methodologies and/or advanced knowledge of multiple technical software delivery life cycles
- Familiarity with Microsoft based applications (Excel, Word, PowerPoint, Visio and Project)
- Possess strong analytical, problem solving, and leadership skills
- Strong oral and written communication to provide presentations to management
- A team player with the willingness to assist coworkers on other projects as required
- Understanding of the business analysis and project management methods
- Ability to communicate professionally, both verbally and in writing
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.