Sr. People Solutions Partner
About The Opportunity
Grubhub is dedicated to connecting hungry diners with our wide network of restaurants across the country. Our innovative technology, easy-to-use platforms and streamlined delivery capabilities make us an industry leader today, and in the future of online food ordering.
We strive to create a workplace that reflects the diversity of our customers and the communities we serve. When you join our team, you become part of a community that works together to innovate, solve problems, take risks, grow, work hard and have a ton of fun in the process!
Why Work For Us?
We have a fast-paced environment and that is what our teams thrive on. Grubhub believes in empowering people and offering opportunities for development, as well as professional growth. We value strong, positive relationships in all areas: with each other, our customers and our greater community. Want to be a part of a team of diverse collaborators in an authentically fun culture? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!
We are looking for a senior level people partner with deep domain knowledge and expertise in employee relations. This role will be a hybrid, a business partner and leader for our operations teams (care, logistics, and employee drivers) and our people solutions leader overseeing the employee relations center of excellence at Grubhub. This person will be responsible for partnering with the business on all people related initiatives and programs, while ensuring that we drive a progressive, diverse, and inclusive culture in our operations organizations. They also will have people oversight for two people managers (HR Managers) in the operations group.
Some Challenges You’ll Tackle
Description of Duty or Responsibility | % of Time |
Provide advice and counsel to HR Business Partners and business leaders on all employee relations at Grubhub. They will ensure optimal decisions are made through influencing, coaching, and providing subject matter expertise. | 10% |
Design, create and implement programs that improve proactive Employee Relations processes and practices that contribute to a healthy and productive working environment. | 20% |
Conduct investigations into Code of Conduct violations and assist in performance coaching conversations. This includes ensuring that all ER issues and concerns are handled fairly, consistently, transparently, in a timely fashion, and in line with Grubhub’s values, policies, and appropriate local laws. | 15% |
Partner with senior and c-level leaders in operations (care and logistics) to drive and support their strategic talent agenda in compliance with Grubhub policies, programs and local law | 20% |
Translate the business strategy into high impact people programs and initiatives that drive the business forward while creating a positive and inclusive culture | 20% |
Oversee the day to day direction and management of small people partner team | 10% |
Participate in cross functional people partner initiatives and projects across the people team function | 5% |
You Should Have
Minimum Education Level: Bachelor’s Degree | Required Concentration: Psychology, HR, Sociology |
Preferred Education Level: Master Level | Preferred Concentration: ER/Labor |
- 10+ years of hr partnership or hr generalist experience
- 3 years directly managing complex employee relations issues and advising executive-level corporate clients regarding employment practice; call center employee relation experience a plus
- 3+ years leadership and management of others
- Excellent written and verbal communication skills
- Strong critical thinking, problem-solving, negotiation and conflict management skills
- Experience working collaboratively with cross-functional partners in Legal, People Operations, employees and managers in a matrixed organization to resolve issues and grievances
- Proven ability to be a coach, counselor, advisor and partner with stakeholders at varying levels of seniority
- Solid understanding of Federal, State, and local labor and employment laws and knowledge in technology busineses including a familiarity with HR practices and policies
- Must be highly comfortable with ambiguity and constant change, and able to thrive in a fast-paced environment
- Must be able to work under pressure and deal with complex issues, while maintaining composure
- Experienced decision maker who uses good reasoning and sound judgment required
- Ability to be discreet and maintain confidentiality is required
- Detail-oriented, with the demonstrated ability to collect, analyze, interpret and make recommendations on data related to employee relations investigations
And Of Course, Perks!
- Flexible PTO. Grubhub employees are provided a generous amount of time to recharge their batteries.
- Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.
- Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth. We provide continuous learning opportunities, training, and coaching and mentorship programs.
- MealPerks. Who’s ready for some lunch? We provide our employees with a weekly Grubhub credit to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.
- Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!
- Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them.
Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
