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Staff Business Systems Analyst - HR Applications

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:  

  • Work very closely with ServiceNow Global Talent Product team to understand business requirements and then partner closely with IT development team for creation of Business Requirements, Functional Design.
  • Work with Development/QA team/Vendor to build/test the application/s on ServiceNow platform 
  • Build proofs-of-concept (POC) for potential new solutions and technology.
  • Accountable for the timely delivery of projects as per established roadmaps by working closely with the business teams.
  • Manage relationships with multiple business teams for new solution features and technical support.
  • Develop future solution strategies by working closely with Business and IT Development teams.
  • Create and present functional design including data analysis to business team, gather feedback to influence solution design and approach.
  • Document functional business requirements, process flow diagrams, and business cases.
  • Facilitate requirements gathering and process mapping workshop.
  • Facilitate review sessions with functional owners and end-user representatives.
  • Perform gap analysis: as is vs. to be.
  • Participate in end to end implementation planning including stakeholder management, project management, issue management, communication and change management.
  • Writing and reviewing QA and UAT test scripts.
  • Managing UAT with end users including coordination and user acceptance signoff.
  • Preparation of user documentation and training documentation as necessary.
  • Leverage business knowledge and expertise to drive business process improvements.



     


Qualifications

In order to be successful in this role, we need someone who has:

  • 10 to 12 years of experience in the role of Business systems Analyst within HR functional areas.
  • BE/M Tech degree in Information Systems or related disciple required; Advanced degree a plus.
  • Ability to interact with all levels of business users (end-users/executives).
  • Working knowledge of end-to-end business processes as regards to Talent Acquisition (CRM, ATS, Onboarding) and HR domain.
  • Minimum 10 years of experience preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis.
  • Demonstrated ability to have successfully completed multiple, complex technical projects.
  • Demonstrated experience in project conceptualization and planning.
  • Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications.
  • Ability to lead and work collaboratively within a business unit team and have strong influencing skills.
  • Must be able to manage multiple priorities and complex tasks in a dynamic work environment
  • Must have experience preparing end-user documentation and conducting end-user training.
  • Excellent communication skills with the ability to impart ideas in both technical and user-friendly language.
  • Highly motivated and driven, with keen attention to detail and the ability to multitask in a self-managed environment.
  • Customer-centric and Service minded.
  • Ability to develop documentation for training and user procedures.
  • Business Analysis experience in a high-tech (preferable software) company highly desirable.
  • Project Management experience a plus.
  • Business process reengineering experience, Six Sigma certification etc. is a plus.
  • CBAP/ CSPO Certifications - a big plus



     






TR21


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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