Talent Development Manager

| Hybrid
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The Opportunity:
As a Talent Development Manager, you are a thought leader in the talent development space, a critical problem solver, and a champion of Vivid Seats' culture. You easily build relationships and trust with all levels of an organization. You identify areas of opportunity before anyone else and you not only come up with an effective approach to tackle them, you execute the solutions while developing others around you. You are a builder of programs, training exercises, and experiences that engage your audiences and elevate the employee experience.

Sound like you? Keep reading for more detail.

Vivid Seats is looking to add a Talent Development Manager to champion cultural, performance and learning initiatives. Reporting into our Chief People Officer, this role will lead the development and execution of innovative talent programs that empower our employees to own their career and grow meaningfully with Vivid Seats. You will own the development and execution of manager development to elevate our people leaders both personally and professionally. You'll have the ability to impact talent strategy and engagement, performance management, career paths, learning and development, diversity & inclusion, and change management.

In this role you will:

  • Build and execute development experiences that are accessible to in person and remote learners and offer scalable solutions that support Vivid Seats' growth.
  • Align performance management systems, frameworks and experiences to perpetuate a performance driven and growth oriented environment.
  • Develop and implement an onboarding strategy that equips both new hires and their managers with the tools, knowledge, and guidance they need to be successful.
  • Proactively collaborate with internal stakeholders to identify performance skill gaps and generate learning opportunities that minimize gaps.
  • Ensure employee engagement and development within teamsby partnering with HRBPs to create team-specific programs and action plans.
  • Provide guidance in organizational design, performance management, retention strategy, coaching, learning and development, and data analysis.
  • Create engaging communications to inform leaders and employees on educational programs.
  • Measure and analyze the pulse of our people and the impact of all talent programs.
  • Advise on other employee experience initiatives including our ERG strategy and efforts to further build inclusion, diversity and belonging into our culture.

To be successful, you'll need:

  • Bachelor's degree with minimum 8+ years of supporting and leading a Talent Development function; Master's degree in Industrial Organizational Psychology a plus
  • Advanced understanding of OD/OE techniques and Talent Management strategies with the ability to adapt traditional approaches to the unique needs of our organization
  • Strong background in company-wide program development that includes a variety of organizational development methods and frameworks within areas such as personality/behavioral assessments, talent assessments, training facilitation, and manager coaching
  • Experience using survey and assessment tools to analyze and identify talent needs while measuring the effectiveness of solutions; a stats background with advanced Excel skills is a plus
  • A passion for using people data to create meaningful stories to ultimately drive organizational change; expert presentation skills a must
  • Effective problem solving and strong analytical skills to identify root causes, understand trends, develop recommendations and drive solutions
  • Comfort with ambiguity and a dynamic, fast paced work environment
  • Excellent teamwork and interpersonal skills with ability to influence and build strong working relationships at all levels
  • Desire to join and contribute to a growing team while having an impact on the future of the company

What We Offer:
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter - which is why we continue to grow year over year. Working at Vivid Seats puts you front and center at the opportunity to scale our best in class platform that allows our fans to sit closer and experience more. 
At Vivid Seats, you will have the opportunity to work with the flexibility and speed of a startup; while operating at massive, profitable scale. We keep our teams lean, allowing each employee direct accountability of creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to our applications. Good ideas are heard and implemented, and hard work rewarded. Being a part of our team means having the ability to drive impact and own the innovation that connects our tens of millions of unique monthly users to the memorable experiences that only live events create. 
We are passionate about creating memorable experiences for our fans and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, 401K matching, a generous benefits package and Flex PTO policy plus a variety of workplace perks.

This position will start remotely. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • DockerFrameworks
    • JSFFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • OAuthFrameworks
    • React NativeFrameworks
    • SpringFrameworks
    • TerraformFrameworks
    • Vue.jsFrameworks
    • AWS RedshiftDatabases
    • ElasticsearchDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • New RelicServices
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • BrazeCRM
    • BrazeEmail
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Located in the landmark Marshall Fields building, Vivid Seats brand new HQ incorporates modern design, collaborative spaces, and the excitement of live events to create an innovative workplace. We are centrally located near public transportation hubs, shops, restaurants and entertainment venues.

An Insider's view of Vivid Seats

How does your team reward individual success?

We are encouraged to take ownership of our work and continue supporting technologies we work on, well into production and beyond. Having coworkers who care so genuinely about not only my individual success, but also the company's success, makes working for Vivid Seats extremely rewarding.

Lana M.

Quality Engineering Manager

What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
All employees are offered equity as part of our total rewards package.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer credits and discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies (like monthly care packages for our remote employees!) and pre-tax commuter benefits. All employees are encouraged to use no questions asks mental health days and a floating holiday. When in the office we host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for morning yoga or lunchtime run. Employees are also able to work a hybrid schedule, providing the balance life requires, when we need it.

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