At SMS Assist, we know what a critical role professional development plays in the success of our Employees, Affiliates, and Clients.  We believe in investing in our talent and are committed to providing best in class training programs through our on-site university.  Our SMS University Team is looking for a dynamic and talented Training Facilitator to help support our growing business.

Roles & Responsibilities of the Training Facilitator:

• Develop and deploy training on SMS Assist systems, processes under the direction of the  Training Associate Director
• Assist in developing and updating SMS Assist’s training programs to offer continued education and new software training as needed
• Develop post-training tools that validate effectiveness of training material and support operational metrics
• Conduct webinars, live training as well as ‘train the trainer’ sessions
• Participate in continuous improvement events to create and improve training programs
• Independently manage time and tasks related to multiple projects
• Conduct 30/60/90 check points with training participants to assess satisfaction with the current level of training and the need for more training, resources and/or additional support.
• Communicate and train Clients, Affiliates, and employees on any new system updates (as needed)
• Partner with department leaders to determine what new initiatives, processes etc. should be introduced for success of both our Clients, Affiliates, and employees
• Log training data per Zoom
• Track attendance, survey results, and feedback
• Manage and maintain all Request for Training per the SMS Hub
• Queuing up the portal(s) before training sessions so the participant has a full portal experience of a system in its full operating/functional capacity prior to their start date
• Queuing up a training portal(s) in a beta environment so the participant has a full portal experience of a system in its full operating/functional capacity prior to their start date
• Working with the Client, Affiliate or employee to create a training plan that best suits the  ideal training environment
• Scheduling of all webinars through Zoom
• Update the Hub and Outlook to reflect all upcoming training sessions to keep other departments informed
• Travel may be required for Clients and/or Affiliates on new technology with in-person training sessions (25%-50%)

Qualifications and Education Requirements for the Training Facilitator:

• Bachelor’s degree
• 1-3 years training/facilitation experience required
• Requires the ability to operate independently and communicate effectively with technical staff, peers, management Affiliates and Clients
• Must have good analytical, presentation and problem-solving skills as well as the ability to create and communicate complex business models and/or innovative solutions

Preferred Skills for the Training Facilitator role:

• Confidence and ability to communicate effectively to small and large groups
• Independent and self-driven
• Strong, professional public speaking skills
• Ability to create and conduct webinars
• Innovative approach to training and ability to come up with creative methods for knowledge transfer
• Ability to communicate to all levels of an organization and people across all parts of the country
• Knowledge and understanding of adult learning principles and training techniques is a plus+
• Ability to develop relationships with key Business Partners
• Excellent skills with Microsoft Office

Internally the title is Training Coordinator.

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.