SMS Assist
Chicago, IL

Vendor Recruiter Lead at SMS Assist

| Chicago
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SMS Assist serves more than 186,000 commercial and residential properties nationwide. We connect property owners in industries like residential, retail and restaurant with a dense Affiliate (vendor) network that specializes in more than 45 trades like landscaping, plumbing and HVAC. Our Customer Service organization leverages our proprietary One by SMS Assist cloud platform to process thousands of work orders daily.

 

Every day we strive to provide the best service to our customers through relentless innovation, ambition, passion for people, accountability and unquestionable integrity. We offer a game room, fitness center, bike garage, SMS Serves philanthropy program, company events, a fun location along Chicago’s Magnificent Mile, and more. SMS Assist is a Moxie Awards winner, Chicago Innovation Awards winner, a Top 100 Digital Company in Chicago and has been named to the Forbes Cloud 100 list for all four years of its existence! The list ranks the top 100 private cloud companies across four factors: market leadership, estimated valuation, operating metrics, and culture.

 

The Vendor Recruiter Lead is responsible for leading a team of Vendor Recruiters to source, maintain and continuously improve a nation-wide network of high performing vendors to service our clients.

 

A successful Vendor Recruiter Lead positions and drives a team of Vendor Recruiters to strengthen the SMS Assist vendor network through engaging and onboarding exceptional vendors. To accomplish this, the Vendor Recruiter Lead must possess the following:

•    Leadership – take ownership of developing and motivating a team to drive results through improved overall vendor prospecting effectiveness; cold calling, prospecting sequences, discovery communications, qualification, appointment setting, follow up, and organization 
•    Process Oriented – define and refine the current vendor recruiting process to improve productivity and conversion rate
•    Drive Development – determine and build vendor recruiting materials to support individual recruiter ‘pitch’ efforts
•    Metric Focused – utilize data to understand and monitor program and individual progress, as well as take a strategic and data-focused approach to help drive business decisions to achieve opportunity targets

 

Responsibilities

  • Lead the team of Vendor Recruiters to meet all targets by both removing barriers and building creative new vendor recruiting tactics and supporting growth strategies of the business.
  • Establish a program plan and targets to proactively address all vendor needs of the business.
  • Build new vendor networks in markets where new business is anticipated.
  • Ownership of monitoring and driving program metrics, including status reporting to leadership and key stakeholders.
  • Ensure new vendors are aware of performance expectations and equipped to successfully perform services. Develop a plan for oversight and coaching to affiliates during initial work orders.
  • Ownership of the growth and development of the Vendor Recruiters
  • Performance management of Vendor Recruiters, including but not limited to delivering performance reviews, conducting any performance-related conversations and follow up conversations
  • Ensure that recruiting and onboarding processes and policies are in line with business processes
  • Partner with the SMS Training team to best position new vendors for success

 

   Professional Skills  

  • Leadership: Advanced
  • Process Orientation: Advanced
  • Customer Service: Advanced
  • Verbal Communication: Advanced
  • Written Communication: Advanced
  • Negotiation: Advanced
  • Analysis: Advanced
  • Problem Solving: Advanced

 

Role Specific Skills

  • Strong leadership skills with a proven track record of strategically building and driving successful sales, sourcing or recruiting plans and meeting or exceeding targets
  • Advanced proficiency in coaching, motivating and developing individual team members to reach their potential
  • Experienced in people management processes, including recruitment, performance management and reward
  • Demonstrated analytical skills and an ability to make data driven decisions
  • Industry trade knowledge: HVAC, electrical, plumbing, general maintenance, etc.
  • Self-directed and motivated
  • Computer skills: Basic computer skills; proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) required

 

Qualifications

  • Bachelor’s degree required
  • 2-5 years of experience in a sales or sourcing leadership position, preferably with experience selling to small business. Experience in the maintenance space also a plus
  • Experience working in a startup environment a plus

 

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

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Where we are

875 North Michigan Avenue , Chicago, IL 60611

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
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What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

Jobs at SMS Assist
44

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Director of Information Security

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Sales Director

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Senior Software Quality Assurance Engineer I

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Inside Sales Intern - Summer 2021

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Vendor Recruiter (construction)

SMS Assist
Chicago
3 weeks ago
Identify prospective vendors for SMS Assist; explain how SMS Assist can deliver value to their organization. Develop familiarity with the vendors area of expertise, including but not limited to trade, geography, business size and areas of specialization. Complete cold calls daily to establish relationships with vendors and gain leads. Negotiate pricing and service terms while maintaining margin requirements. Consistently meet program targets. Partner with implementation team to ensure smooth transition into the SMS network. Assess opportunities and risks with your territory; recommend resolutions to leadership. Understand varying scopes of work of our clients and convey those requirements to vendors. Foster a positive team environment. Ensure confidentiality and accuracy of internal and external data. Perform ad-hoc projects and other duties as assigned.

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Senior Product Manager I

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Chicago
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Business Analytics Intern - Summer 2021

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Sales Director - Residential

SMS Assist
Chicago
2 months ago
Deliver Revenue: Responsible for selling services and solutions into the C-Suite of target REITs, institutional investors and property managers across various real estate assets classes with a focus on residential. Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential real estate sector, the “proptech” sector and other related sectors. Ensure confidentiality of internal and external data. Perform ad-hoc projects and other duties as assigned. Expected Travel Time: 25-50% of the time typically on 1-3 day trips.

Senior Business Analyst

SMS Assist
Chicago
2 months ago
The Senior Business Analyst is responsible for supporting operations by providing meaningful and actionable analytics. This role is assigned to a specific division and is responsible for driving operational and financial improvement. The role also partners with divisional leadership and additional departments to define and review analytics aimed at process improvement and efficiency.

Director of Marketing

SMS Assist
Chicago
2 months ago
The Director of Marketing manages day to day operational activities of the marketing department. They will be responsible for partnering with sales leadership to support development and execution of a strategic marketing plan that includes sales enablement, digital marketing, content marketing, thought leadership, events management, industry partnerships, product marketing, and more.

Vendor Relationship Representative I

SMS Assist
Chicago
4 months ago
Develop and maintain positive vendor relations to ensure superior customer satisfaction. Receive and handle customer calls and email requests for services. Manage the scheduling and completion of all services assigned by customers. Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries. Identify, research and resolve customer issues using the company’s web-based systems and databases. Source new vendors to perform required services, as needed. Resolve or escalate all disputes or un-satisfied service confirmations.

Attorney - Contract Manager

SMS Assist
Chicago
4 months ago
The Attorney, Contract Manager role supports the business by reviewing, managing, and negotiating commercial agreements as part of the Legal Department. This includes negotiating agreements directly with suppliers, working with senior attorneys on more complex agreements, ensuring efficient management of the contracting process, and accurately documenting each contract. The role will require diligence, teamwork, and strong project management skills to advance multiple projects to completion and work seamlessly across all business units to ensure quick turnaround of agreements.

Manager of Learning Experience Design

SMS Assist
Chicago
6 months ago
The Manager of Learning Experience Design (LX) is responsible for the effective performance of the Learning Experience (LX) Design service within SMS Assist, including the definition of learning standards, processes, and tools, liaising with departments to ensure learning needs are analyzed and met, and providing leadership to the LX team. The LX Manager helps define, build, and support the organization’s learning and development strategy.