SMS Assist serves more than 186,000 commercial and residential properties nationwide. We connect property owners in industries like residential, retail and restaurant with a dense vendor network that specializes in more than 45 trades like landscaping, plumbing and HVAC. Our Customer Service organization leverages our proprietary One by SMS Assist cloud platform to process thousands of work orders daily.

Every day we strive to provide the best service to our customers through relentless innovation, ambition, passion for people, accountability and unquestionable integrity. We offer a game room, fitness center, bike garage, SMS Serves philanthropy program, company events, a fun location along Chicago’s Magnificent Mile, and more. SMS Assist is a Moxie Awards winner, Chicago Innovation Awards winner, a Top 100 Digital Company in Chicago and has been named to the Forbes Cloud 100 list for all four years of its existence! The list ranks the top 100 private cloud companies across four factors: market leadership, estimated valuation, operating metrics, and culture.

Responsibilities

Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

Role Specific Skills

Qualifications

    Minimum Qualifications

    Other Relevant Qualifications

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

• Identify prospective vendors for SMS Assist; explain how SMS Assist can deliver value to their organization
• Develop familiarity with the vendors area of expertise, including but not limited to trade, geography, business size and areas of specialization
• Complete cold calls daily to establish relationships with vendors and gain leads
• Negotiate pricing and service terms while maintaining margin requirements
• Consistently meet program targets
• Partner with implementation team to ensure smooth transition into the SMS network
• Assess opportunities and risks with your territory; recommend resolutions to leadership
• Understand varying scopes of work of our clients and convey those requirements to vendors
• Foster a positive team environment
• Ensure confidentiality and accuracy of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Must be available to adjust work schedule during high peak periods when necessary
• Travel, as needed, to meet vendors and assess and identify opportunities of growth or improvement of processes (potential travel of 10%)
• Customer Service – Proficient
• Verbal Communication – Advanced
• Written Communication – Proficient
• Teamwork – Proficient
• Relationships – Proficient
• Negotiation – Advanced
• Learning Agility – Proficient
• Problem Solving – Proficient
• Process Orientation – Proficient
• Prioritization – Proficient
• Familiarity with Microsoft product skills - Excel, Word & Outlook
• Experience/ability to setup/lead meetings or plan remote business events preferred
• Bachelor’s degree or related experience
• Experience in Facilities or Supply Chain a plus
• Industry trade knowledge: HVAC, electrical, plumbing, general maintenance etc
• 0-2 years of sales or sourcing experience preferred