Workforce Management Manager
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information.
What you do at Avant:
- Responsible for direct oversight & further development of the Workforce Management Team & Workforce Management System.
- Develop and maintain documentation of WFM policies, processes, procedures and responsibilities.
- Work closely & collaborate with our Training, Recruiting, and Operations Strategy teams to gather relevant inputs for WFM forecasting.
- Provide oversight for the creation and maintenance of models to forecast resource needs across multiple products, partners, and locations.
- Work closely with business leaders to plan and manage staffing levels & capacity plans for near & long term business needs.
- Lead the development of KPI metrics used to manage effectiveness of WFM program.
- Create reporting for management to provide greater transparency into WFM efforts in intra-day management, real-time management & adherence.
- Identify and implement solutions to drive further optimizations that can be made to improve overall metrics.
Why you are a fit for Avant:
- 5+ years of work experience with 3+ years of direct people management experience.
- BA/BS in business, economics, mathematics, engineering, or related field.
- Data-oriented with a focus on core KPIs and reporting; proven capability of executing various data-driven projects.
- Excellent analytical, problem-solving, and project management skills.
- Entrepreneurial, self-driven, and strong desire to develop new skill sets.
- Excellent interpersonal and communication skills
- Strong knowledge of workforce management software; experience with Calabrio is a plus
Why Avant is a fit for you:
At Avant, we believe our values make a difference:
We value, support, and help each other grow
We are committed to active inclusion and diversity
We are transparent and believe the best idea wins
We succeed when our customers succeed
We get sh!t done… responsibly
And we keep it fun!
We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.