Implementation Services Team Lead

| Chicago
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Implementation Services Team Lead

LogicGate is a venture-backed, Chicago-based technology company that needs YOU to help us as we continue to disrupt the wide world of GRC (governance, risk and compliance). At LogicGate, you’ll join a group of bright, welcoming people ready to learn, grow, and do the right thing for our customers. 

We are seeking an energetic Implementation Services Team Lead that has a passion for delighting customers by delivering winning strategies and solutions. Our Customer Success & Services team is composed of passionate process design and implementation consultants who help our customers achieve their business goals by enabling their GRC processes in the LogicGate Risk Cloud platform. We work with mid-market organizations and large enterprises in all verticals (especially Financial Services, Healthcare, and Technology) and across all GRC use cases (e.g., Third-Party Risk, IT Controls Audits, Enterprise Risk Management, Regulatory Compliance, Incident Management, Policy & Procedure). This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer implementation and adoption.

What you’d achieve:

  • Oversee a team of Implementation Managers and Associates responsible for delivering implementation services for new customer onboardings and additional implementation projects
  • Coach and enable Implementation Services team members to do the best work of their lives and contribute to building a team culture that aligns with LogicGate’s core values
    • Assist with recruiting and hiring world-class team members, demonstrating a commitment to diversity and inclusion
    • Collaborate with LogicGate’s People Success team and senior leadership to build career progression plans and help to motivate team members throughout their career journey
    • Facilitate regular 1:1s and ongoing performance feedback discussions
    • Build trust within the team via transparent and empathetic communication
    • Deliver employee onboarding programs that enable new team members to quickly own implementations and provide value to customers quickly
  • Serve as the ultimate owner of all implementation projects being run by your team, focusing on time-to-utilization and time-to-value for our customers
    • Regularly track and report on project status and health
    • Proactively identify projects that are off-track or at-risk
    • Step in to help address issues as needed, leveraging your GRC and Risk Cloud knowledge to provide winning solutions
  • Own continuous improvement of LogicGate’s implementation service delivery methodology end-to-end (i.e., kickoff, process design, application build, power user training, go-live)
    • Develop and maintain internal standards, processes, training, etc.
    • Help to build the long-term vision for LogicGate’s Implementation Services approach
  • Collaborate cross-functionally with other leaders and teams at LogicGate to deliver excellence throughout the customer journey:
    • Work with the Sales and Solution Engineering teams to assist with implementation scoping and expectation setting (including SOW creation and implementation roadmap development), as well as to ensure a smooth handoff from pre-sale to post-sale
    • Engage with the Integration Services team to assist with gathering requirements to build custom Risk Cloud integrations, when applicable
    • Partner with the Professional Services, Customer Success, and Relationship Management teams to ensure a smooth handoff of the customer experience from onboarding and implementation to ongoing partnership
    • Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap
  • Train and enable team members to stay up-to-date on best practices
    • Lead the definition of implementation best practices to drive customer enablement and product adoption
    • Demonstrate functional GRC expertise and stay up-to-date on GRC industry best practices; mentor employees to build their own GRC knowledge and help drive understanding of how GRC trends/events may impact our customers and the solutions we implement for them
  • Become an expert user on the Risk Cloud platform with the ability to coach and advise LogicGate team members and customers on the best solution options -- connecting customer needs and business objectives to Risk Cloud product features, with a heavy focus on value creation
  • Be able to expertly articulate LogicGate’s product features, service offerings, and out-of-the-box content and resources
  • Think strategically about LogicGate’s service offerings and partner with the Pricing & Packaging team to adjust our offerings as customer needs evolve
    • Consider different implementation experience options based on varying customer maturity (e.g., out-of-the-box deployments vs highly customized builds)
    • Identify new opportunity areas to improve customer experience and drive additional business
  • Conduct highly effective meetings with team members and customers over web conference

The value you’d bring: 

  • Bachelor’s degree
  • 5+ years experience in GRC, risk management, or compliance
  • 3+ years experience leading teams delivering implementations/ professional services in the GRC space
  • Great people skills – ability to coach and inspire team members to achieve their goals and the team’s overall outcomes
  • Ability to manage multiple people/accounts/priorities at a time – organization, time-management, and attention to detail are critical
  • Proficiency in project and team management (managing capacity, budget, addressing project issues/delays, stakeholder management)
  • Strong process design and solution architecture skills
  • A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help
  • Desire to work cross-functionally with other leaders to grow the LogicGate business
  • Ability to provide GRC industry SME knowledge as part of your oversight, guidance, and coaching of the team
  • Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
  • Deep commitment to client services and desire to delight customers
  • Interest in supporting sales and commercial business development efforts
  • Experience with cybersecurity and/or risk management frameworks, such as NIST 800-53 and ISO 27001

What we have to offer:

  • Work Environment
    • Regular cadence of communication organization-wide like monthly All Hands meetings.
    • Highly collaborative, cross functional environment leveraging all the right tools no matter your location.
    • Commitment to the growth of our employees through various frameworks including an Emerging Leaders Program.
    • Social activities (yes, even remotely!) where we can come together and celebrate all that we’ve accomplished like an amazing anniversary party or talent show!
  • Time Off; 33 business days in first year of employment
    • 16 Days PTO
    • 9 Company Holidays (Memorial Day, Juneteenth, Thanksgiving, etc.) PLUS two floating holidays annually
    • 6 Health Days (Mental & Physical)
    • Equitable Parental Leave Policy 
  • Healthcare
    • Blue Cross Blue Shield for Medical, Dental and Vision 
    • LogicGate covers 80% of employee premiums
  • 401(k) Match Program
  • Flex Rewards 
    • Monthly funds on Zestful debit card to be leveraged by the employee (cell phone, streaming services, child care, dog walker)
  • Partial ownership of company through stock options

Here are just a few things we’ve been up to recently:

  1. We’ve secured $40M in total funding to help us continue our mission
  2. We earned our placement as the #1 GRC Solution on the G2 Grid —an honor we’ve received many times over!
  3. We were included on Built In Chicago’s list of Best Small Companies to Work For in 2020, Crain's Chicago Business 2020 Best Places to Work and Chicago Tribune Top Workplaces 2020 !

 

 


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • AngularJSFrameworks
    • Spring BootFrameworks
    • AngularFrameworks
    • Neo4jDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • WordpressCMS
    • IntercomCRM
    • SalesforceCRM

Location

We're located in River North with tons of trendy restaurants and bars. We're steps away from the brown line and a quick walk to red and blue line.

An Insider's view of LogicGate

What’s the vibe like in the office?

The culture at LogicGate is always about “The team, the team, the team”. Everyone comes into work ready to make a positive impact on their work and the people they interact with. There is a big “open door” policy at LogicGate, which allows for employees from different teams to walk up to anyone, ask questions, and think collaboratively together.

Tyler

Software Engineer

What does your typical day look like?

As the Head of Strategic Alliances, everyday is unique! I am responsible for developing and building our channel partner ecosystem. I manage the relationships with our strategic partners who may be consulting firms, integration partners or associations. I love what I do and it’s a journey filled with innovation and iteration!

Megan

Head of Strategic Alliances

How do your team's ideas influence the company's direction?

We are constantly seeking to test, learn, and iterate upon ideas to find the best solutions to the challenges we face as a company. We listen intently as a leadership team to each individual in the company - and we appreciate that if we all are aligned on our vision, the best ideas will bubble up to the top.

Jon

Chief Product Officer

How does the company support your career growth?

Working at a high growth startup presents a lot of opportunities for all employees because there is so much to do. Personally, the cross-functional experience I am getting at LogicGate is helping me grow and expand my skillsets in areas that I have always been interested in.

Dominick

Sales Engineer

What are LogicGate Perks + Benefits

Culture
Volunteer in local community
LogicGate participates in an annual, company-wide service day. This year, we partnered with Junior Achievement and had students from a local high school visit us for workshops and networking session.
Partners with Nonprofits
LogicGate partners with nonprofits such as Junior Achievement and Beyond Sports.
Friends outside of work
Eat lunch together
Intracompany committees
LogicGate has several internal teams, including an Employee Engagement Team to plan fun, social events afterwork. We also have a service team that regularly shares local volunteering opportunities.
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
BCBS-IL
Vision Benefits
BCBS-IL
Health Insurance Benefits
BCBS-IL
Life Insurance
BCBS-IL
Wellness Programs
Team workouts
Our Employee Engagement team planned an internal fitness class taught by our very own teammates, who are fitness trainers in their free time! Teammates also regularly workout together after work.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We are excited to launch our new 401(K) Matching Program in January 2020.
Company Equity
Performance Bonus
Commission and Bonus plans are included in our competitive compensation package.
Child Care & Parental Leave Benefits
Generous Parental Leave
In additional to our full-pay leave for both primary and secondary parents, we offer "flex weeks" to be used the first year of the child's life to help parents transition back to working full-time.
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
We call these Mental and Physical Heath days because we know both are important to our employees' well-being.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
We offer snacks, coffee, and sparkling water. On Fridays, we enjoy wine and beer from the keg!
Some Meals Provided
We provide breakfast at the end of each quarter. Employees get free lunch on Wednesday! We also give a stipend to our remote employees, so they can enjoy their free lunch too!
Happy Hours
We have happy hours in our office each Friday!
Pet Friendly
Recreational Clubs
Fitness Subsidies
We provide a monthly allowance to employees that can be used for fitness and health, education, family and lifestyle, or charity.
Professional Development Benefits
Job Training & Conferences
We give each employee an annual budget for professional development opportunities such as
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer each employee an annual budget for continuing education.
Time allotted for learning
We hold "Open Gyms" on Friday afternoons to educate employees about our product and place in the market.

Additional Perks + Benefits

Our mission is to invest in the wellness and growth of LogicGate employees by offering an inclusive program that covers the diverse needs of each family and household. To do this, we created a Flex Rewards Program, giving each employee a month budget to be used for any Fitness and Health, Education, or Family and Lifestyle needs.

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